• Results-driven Leader possessing extensive experience managing daily operations within the hospitality industry.
• Dynamic interpersonal communication skills, critical to delivering top notch service to patrons.
• Strong analytical problem-solving skills with a track record of exceeding expectations.
• Proficient in SMS, Micros, Kronos, Labor Management Systems, Delphi and Microsoft Office.

Yosemite Lodge 2012-Present

Front Desk Manager (2014-Present)

• Fulfill key leadership position within a AAA Triple Diamond hotel generating $17M+ in annual revenue.
• Demonstrate strong organizational skills while overseeing guest registration, checkout and scheduling.
• Leverage excellent interpersonal abilities to form positive relationships with guests, deliver high quality service and resolve issues.
• Collaborate extensively with other hotel departments to enhance overall guest experience.
• Successfully hire and train team members; oversee all activities of 2 management level employees and up to 45 staff members.
• Thoroughly review existing processes, identify inefficiencies and implement strategies to boost performance.
• Maintain compliance to all company policies and state regulations throughout all operations.
• Perform various administrative tasks as necessary.

Assistant Food & Beverage Manager (2012-2014)

• Successfully managed daily operations throughout an upscale restaurant, bar, lounge, food court and 2 catering facilities.
• Demonstrated top notch leadership abilities while overseeing activities of 6 Managers and 60 team members; continually used effective coaching strategies to boost team performance.
• Streamlined existing processes, resulting in significant reductions in labor and food costs.
• Maintained proper inventory levels of beverages; analyzed sales data to make selections of beer, wine and liquor.
• Utilized excellent interpersonal skills to form positive relationships with guests and deliver high quality service.
• Facilitated all aspects of various types of events; identified client needs, oversaw set up / break done and handled billing.
• Used strong negotiation abilities to ensure favorable terms throughout vendor interactions.
• Served as leader for restaurant refurbishment project; oversaw replacement of tables, chairs, dishes and flatware.

Mountain Room Restaurant and Bar 2010-2012 

Manager

• Exemplified top-notch leadership skills while overseeing operations within a restaurant averaging 350 covers nightly.
• Delivered high quality customer service, critical to ensuring satisfaction and promoting retention.
• Collaborated extensively with Executive Chef to create popular dishes, design menu layout and properly pair complimentary wines.
• Built a high-performance team; conducted in-depth training on various topics, including customer service.
• Maintained strict adherence to all health and safety regulations.

The Ahwahnee Hotel Bar 2006-2010

Cocktail Server

• Leveraged wine, spirits and cocktail expertise to make knowledge based recommendations to patrons.
• Delivered high-quality support to key clientele within an upscale environment.
• Demonstrated excellent organizational abilities; ensured prompt delivery of cocktails in a fast-paced environment.
• Utilized Micros POS order entry system on a daily basis.