• Results-driven Leader possessing broad experience across insurance claims management, leadership, customer service and retail management.
• In depth knowledge of Workers Compensation, casualty and property claims.
• Dynamic leadership skills with a proven track record of implementing highly effective training processes to boost employee performance.
• Excellent interpersonal communication skills, key to delivering high quality customer service throughout all interactions.
• Knowledgeable of various print and media advertising strategies.

Property, Casualty, Health and Life Insurance Licenses

Real Estate Broker License

Bachelor of Arts in Business Management, Minor: Special Events Management, Columbia College

Associate Degree in Liberal Arts, Parkland College

Educational Parent Surrogate

Toastmasters

The Warranty Group 2016

Licensed Claims Adjuster

• Strategically identified customer needs and promoted benefits plans to fulfill accordingly.
• Conducted in depth investigations of claims, identified discrepancies and made corrections throughout adjudication process.
• Leveraged strong knowledge of Worker s Compensation, casualty claims and property claims to ensure on time completion of tasks within a fast-paced, deadline driven environment.
• Maintained adherence to state / federal laws throughout all operations.

Accuquote 2014-2015

Associate Account Executive (Temporary Role)

• Utilized strong knowledge of major ACA health plans to increase sales across 21 states within a fast-paced call center.
• Successfully resolved inquiries regarding policy details; appropriately promoted additional coverage.

Aon-Hewitt-Randstad    2013-2014

Benefits Specialist (Temporary Role)

• Used strong industry knowledge to identify patron needs and present complex benefit / defined contribution benefit plans to ensure fulfillment.
• Demonstrated excellent communication skills while resolving inquiries and educating customers on policies.

Bankers Life and Casualty 2014-2014

Independent Sales Agent

• Utilized various marketing strategies to form positive relationships and grow existing client base.
• Strategically identified client needs and developed innovative solutions to ensure fulfillment.
• Used strong leadership skills to conduct in depth training for new Sales Agents.
• Heavily involved in full sales cycle, ranging from lead generation through closing.

AT&T Wireless 2003-2012

Customer Service / Outbound Specialist

• Delivered high quality customer service within a fast-paced national call center.
• Used strong customer service skills to resolve issues, handle complaints and educate customers on products / services.
• Maintained accurate customer records and processed payments.
• Promoted customer satisfaction throughout all operations.