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Yyyyyy x. yyyyyy
- 3737 Third Ave #303 Ÿ Xxxxxx, CA xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Application Support Analyst ▪ Systems Analyst
Qualifications Profile
Self-assured, dynamic, and results-driven solutions provider in Information Technology with more than 15 years providing high-performance IT business solutions support and systems analysis in the healthcare sector.
- Proven dedication to outstanding client/user service through process efficiencies in providing application development support in compliance with client specifications, budgets and deadlines that enable the business to achieve cost and serve quality advantages in target markets.
- Detail-oriented, analytical and methodical with critical thinking to resolve systems administration and application support issues even under stress.
Well-organized with multitasking and prioritization skills that optimize IT resources to achieve outstanding results.
Exceptional people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.
Key Expertise
Operations Management Support
Customer Service Management
Relationship Management (Clients, Stakeholders, Public, & Suppliers)
Policies & Regulatory Compliance
Project Management
Project Planning & Management
Systems/Business Needs Analysis
Application Development Support
User Acceptance Testing
Technical
Database Management
Human Interface Development
Electronic Medical Record System
Information Security Systems
Apps: Kronos, G.E. Centricity Perioperative Manager, Anesthesia EMRs, CIMS Instrument Tracking, CPM Core , EPIC OpTime, Remedy, & Service Now Platforms
Development Tools: ScreenBuilder
Admin Tools: Active Directory
Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)
PM Tools: MS Project
Internet: Social Networking, & GotoMeeting Web Conferencing
Professional Experience
Scripps Health Information Services Xxxxxx, CA Application Support Analyst II Jan 2008 Present
Manage functional and technical systems/business analytics in support of several business solutions, such as G.E. Centricity Perioperative Manager / Anesthesia EMRs and CIMS Instrument Tracking systems.
Provide Tier 1/Tier 2 - 24 hour On-Call technical phone, email, GoToMeeting and/or chat support for all Nursing, Medical and Ancillary users, leveraging thorough knowledge of relevant application workflows and specifications to help resolve and provide analysis for all Service Requests and client issues following company healthcare standards.
Test application fixes to ensure resolution of reported problems, participating in alpha testing of new software prior to release to clients/users, collaborating with clients in performing workflow analysis, technical documentation, testing, and implementation of all system upgrades.
Serve as member of the Core Multidisciplinary Team for design and implementation of the Clinical Documentation module, overseeing technical support for the CPM HL7 interfaces.
Serve as Lead in using Screen Builder for the Centricity Perioperative Operating system s Clinical Documentation EMR, as well as Project Lead for design, build and implementation of the Centricity Patient Tracker module in the Perioperative areas across the enterprise.
Provide systems administration support in creating, maintaining, and updating employee access privileges and security, reviewing and approving application access requests (AARFs) and enrollment or disenrollment activities to support the CPM and CPA applications.
Represent the department in the Steering Committee, CPM Core, and EPIC OpTime development meetings.
Scripps Memorial Hospital La Jolla, CA Information Analyst Jan 2001 Jan 2008
Provided administrative and technical support to the Director of Surgical Services, Nursing, and Medical Directors, managing calendars, meetings, travel bookings, and expense reimbursements, and maintaining databases for surgical statistics, safety management, risk assessment, and performance improvement.
Supervised the Surgery Scheduler and Operating Room Front Desk Surgical Coordinators, managing and processing bi-weekly payroll for 128 hourly employees using KRONOS.
Created and maintained Doctor Preference Cards in the Centricity Perioperative Manager application, generating statistical and graphical word processing for department reports, and improving turnover times with reduced First Case Late Starts situations.
Yyyyyy x. yyyyyy
- 3737 Third Ave #303 Ÿ Xxxxxx, CA xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Professional Experience (continued)
Scripps Green Hospital / Scripps Clinic La Jolla, CA
Executive Assistant Jan 1998 Jan 2001
Scripps Memorial Hospital La Jolla XIMED Surgery Center La Jolla CA
Surgery Scheduler / Administrative Partner Jan 1992 Jan 1998
Education & Credentials
COLORADO STATE UNIVERSITY Fort Collins, CO
Professional Training & Certifications
G.E. Centricity Perioperative Manager Administrator Certification, Powell, TN (Jan 2006)
EPIC Systems OpTime Proficiency Certification, Verona, WI
Awards & Recognition
Quality Award for the Catalog Master Item Reconciliation Project, Scripps Health Information Services
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