Experienced HVAC Technology Professional with expertise in Sales, Customer Relations, Operational Productivity and Project Management, seeking challenging assignment as a

Service Operations Manager

Project Management ~ Sales ~ Business Growth ~ Revenue Potential Identification ~ Budget Management ~ Customer Service/Client Relations ~ Pricing Strategies ~ Needs Assessment ~ Financial Management ~ Purchasing ~ Team Development ~ Problem identification/Resolution ~ Organizational Leadership ~ Oral/Written Communication ~ Pricing/Quote Development

  Long-term career built in performing broad array of management functions for multiple segments of the HVAC industry; exceptional success in utilizing multiple technical skills and interfacing with clients to identify needs/requirements as well as assessing labor/material requirements to develop comprehensive/detailed estimates; continually demonstrate oral as well as written communication excellence

  Highly adept in leading organizational growth, providing budgetary and financial management and directing purchasing activities to maximize resources; consistently utilize outstanding analytical capabilities to identify problems/issues and develop well-considered remediation strategies

  Successful in performing in collaborative environment or working independently; exceptional knowledge in crucial sales budgets, quotas, pricing and targeted margins; consistently outperform forecasted gross margins

  Associates Degree, with in-depth training and multiple relevant certifications (see below)

Service Manager/Training Director, Hill York Service, Melbourne, FL 2009 - Present

         Skillfully provide highest level of customer relations/support while facilitating service agreements, service/repair estimates, equipment replacement, parts retrofitting and assistance with project designs/builds.

         Successfully assure account retention within territory and work closely with Account Managers on account development; utilize subject matter expertise to review/approve comprehensive sales proposals, cost estimates and pricing quotations and consistently report exceeding annual sales goals in gross margin dollars as well as overall total revenue.

         Additionally, hold responsibilities for assuring provision of technical training for all organizational personnel.

Service Operations Manager, McQuay International, Orlando, FL 2005 - 2009

         Expertly oversaw service/maintenance for such HVAC equipment as reciprocating/centrifugal/screw chillers, cooling towers, packaged rooftop units, split systems and control, among others; successfully interfaced with clients as well as technicians and continually assured customer satisfaction that included predictive maintenance as well as successful repair of deficient systems.

         For Orlando District unit, mentored/trained/managed work performance of Service Technicians; also consistently outperformed annual sales goals in both gross margin dollars as well as total revenue.

Field Supervisor, Westbrook Services, Orlando, FL 2004 - 2005

         Employed leadership and supervisory excellence while mentoring and directing work performance of Service Field Technicians; responsibilities included servicing/maintaining reciprocating/centrifugal/screw chillers, cooling towers, packaged rooftop unit, split systems and controls, among HVAC equipment.

         Continually utilized exceptional strengths in developing strong interpersonal relationships with client base to ensure on-going satisfaction that included performing outstanding repair of deficient systems while promoting proactive use of predictive maintenance.

Continued on Page Two .

Field Foreman, Carrier Corporation, Orlando, FL 2000 - 2004

         Developed work assignments and steered performance of crew of five Technicians engaged in servicing reciprocating/centrifugal/screw chillers, cooling towers, packaged rooftop units, split systems and controls, among other HVAC equipment; also was responsible for meeting contractual schedules including new chiller start-ups.

         Developed strong interactive relationships with clients to assure total satisfaction; promoted use of proactive, regularly scheduled maintenance while responding rapidly to any requirements for system repairs.

Service Engineer, Siemens Building Technologies, Washington, DC 1999 - 2000

         In this assignment held comprehensive responsibilities for commissioning new control systems; managed subcontractors, points and equipment and authored programs.

Held earlier assignments in supervisory and technician roles with Carrier Corporation and as a Technician with MSI and York International; gained Apprentice experience with South Wind Refrigeration and served as a UA Instructor for ten years

Associates Degree, 2005

State of Florida Mechanical License #CMC1249476, 2004

OSHA 30 Certification, 2016

70E Certification, 2016

Arc Flash Certification, 2016

Allerton Controls, 2015

Liebert ICOM, 2015

Dakin VA, WMC, 2015

York OptiView Centrifugal Chillers, Tampa, FL, 2015

Trane Centrifugal Controls Lacrosse, WI, 2015

Trane Teardown Lacrosse, WI, 2014

Fujitsu VRF, NJ, 2014

Mark Jewel Energy Sales, Ft. Lauderdale, FL, 2014

Eaton 4160 Starters, Orlando, FL, 2014

ASHE Health Construction Certificate, Orlando, FL, 2013

Emerson VFD, Ft. Lauderdale, FL, 2013

McQuay VA Factory Advanced, Centrifugal Teardown, WMC, AGS, 2006/2007/2008/2009

Franklin Covey, Manager Basics, FOCUS, 7 Habits of Managers, 2006

Ann Arbor, MI, Five-Year Instructor Training Program, 2004

Toshiba Variable Frequency Drives Houston, TX, 2004

Pneumatic Controls, Buffalo Grove IL, 1999

MCA Service Manager Course, 1996

Carrier CCN Controls, 19XL Factory Teardown, 23XL Factory Teardown, Engineering 1, Syracuse, NY, 1995/1996

GB Chillers, Syracuse, NY, 1988

Union Local 438 Apprenticeship Four-Year Program, Baltimore, MD, 1985

Catonsville Community College HVAC, Baltimore, MD, 1984

York Master Technician Steps 1-4

Siemens, PPCL, Equipment Controllers, DDC Controls, Hardware, Apogee Frontend, Carrier 30

United States Army Training, Ft. Sill, OK

Advanced NCO Leadership Training, Ft. Bragg, NC

Air Assault School, Ft. Campbell, KY

Date

Hiring Agent Name

Title

Company Name

Address

City, State Zip Code

Dear :

I am currently seeking a challenging Service Operations Management assignment and am submitting my resume for your review. As an individual who has gained extensive experience and developed expertise over the past 30+ years in multiple areas of the HVAC industrial segments, I believe you will find me well-suited to the requirements of this position.

As demonstrated in the accompanying resume, my educational and training credentials include an Associates Degree and exceptionally in-depth and relevant professional training covering a broad scope of HVAC responsibilities and requirements. Additionally I am a long-term holder of a State of Florida Mechanical License.

In my current position as Service Manager as well as Training Director of Hill York Service in Melbourne, Florida, I am tasked with assuring the highest levels of customer support and service for company clientele. I continually work with Account Managers and utilize my in-depth subject matter expertise and experience in reviewing/approving sales proposals and developing cost and pricing estimates designed to retain our customer base while identifying potential clients for marketshare development. I have successfully reported meeting/exceeding annual sales goals in gross margin dollars and overall revenues on a consistent basis.

Additionally I serve as Project Manager and am called on regularly to assist in the development of designs and plans. And, as Training Director, I am responsible for assuring that all organizational personnel receive comprehensive technical training.

Earlier roles/assignments have included Service Operations Manager, Field Supervisor, Field Foreman, Service Engineer and UA Instructor

Throughout my career, I have developed exceptional leadership capabilities as well as the ability to communicate and work with a diverse audience from a variety of backgrounds. Additionally, I excel at analyzing data and assessing situations in support of identifying workable solutions to problems/issues.

As a performance-driven and forward thinking professional, I welcome the opportunity to meet with you to discuss how my experience and skills would be of benefit to you.

Thank you for your time and consideration, and I look forward to hearing from you soon.

Sincerely,

Yyyyyy x. yyyyyy

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