Driven, focused and confident Telecommunications Professional with a strong career background including over 15 years served with EarthLink. Exude strong sales and service delivery skills, leveraged to manage multiple company locations. Possess 10 years of managing medium-to-large major accounts and six years of customer service background. Thrive in a fast-paced and technology-driven environment, consistently recognized as a high achiever that drives results. In pursuit of an Account Manager role in a technology setting that calls for use of core competencies, as well as offers the opportunity to boost both revenue and client retention.

Technology Industry Expert | Business Relationship Building | Teamwork

Sales | Customer Service | Account Management | Problem Solving | Attention to Detail

Time Management | Strong Work Ethic | Communication | Orxxxxxxnization | Windows OS

Salesforce| Microsoft Office | EBase | WAVE | BMC | Remedy Systems

         Steadily surpassed 110% in sale revenue goal and quota from 2009 until 2016; always exceed 150% or more in renewal quota as well

         Noted as a top performer among other high achievers on the team

         Owner of complex issues, often proudly contributing to special projects

         Prove vital in continually monitoring and training Call Center Agents on different skills sets due to extensive knowledge surrounding products and internal databases

         Chosen to directly resolve various Tier 3 corporate-level client escalations as needed

         Oversaw more than 300 premier accounts with 24-hour turnaround times

         Promoted to represent the Atlanta Resource Team using thorough knowledge and comprehension of company procedures

         Oversee an existing client base that xxxxxxrners from $5K to $10K in monthly revenue customers as an Executive

         Work across an assigned base of customers to proactively reach out quarterly to take care of reactive issues such as product conversion; also take on upsell opportunities

         Seek across all roles to grow business, as well as retain new clientele

         Managed $1K to $5K in customers monthly revenue as a Representative and $1K to $5K in monthly revenue as a Manager

         Oversaw an existing base below $10K in monthly customer revenue in both roles

         Grew existing business; honored with the Chairman Award for the top two Representatives in the company during tenure in both positions

         Managed less than $5K in monthly revenue within an existing client base

         Expand current client base and seek to xxxxxxrner new clients to bolster profit levels

         Directed functions within existing major accounts

         Worked diligently to not only retain current clients, but also grow business by attracting new clients

         Served in a subject matter expert (SME) for lexxxxxxcy products

         Led and effectively trained a team of outsourced Agents as a result of an offshore Call Center duty transition

         Succeeded in retaining all Enterprise Customer Bases during the aforementioned transition process

         Managed a team of Agents, Lead Agents and Support Call Center Agents in delivering high-caliber customer service per industry best practices

Senior Customer Service Agent, EarthLink, Inc., 2001-2002

Inbound Customer Relations Specialist, AT&T Broadband, 2000 2001

Regional Sales Manager, McCaltek Computer Accessories, Inc., 1996 2000

Completed Courses, Business - Marketing, Xxxxxx State University