Driven, focused, and knowledgeable financial professional with 10+ years of experience and a proven ability to lead others and provide superior financial support. Experienced in managing key client accounts, developing unique business strategies, and supervising cross-functional teams. Highly adept in managing large-scale projects in addition to maintaining positive communication with co-workers vendors, clients, and members of management.

  Directly manage a variety of administrative and operational functions within the orxxxxxxnization with a focus on increasing productivity and efficiency

  Review client financial information and portfolios in order to determine the appropriate portfolio management strategies while simultaneously identifying potential risks

  Provide support to the Owner in rexxxxxxrds to key account management which includes addressing client inquiries, overseeing daily branch operations, and reviewing portfolios

  Manage a complex client database with a focus on maximizing both referral and sales opportunities within the community

  Facilitated all daily branch operations which included supervising branch staff members, providing training, and overseeing all branch metrics/goals

  Designed and implemented unique business development/marketing strategies which were focused on improving customer service levels and overall retention rates

  Successfully surpassed set individual and group goals for customer satisfaction, compliance audit, and branch production

  Utilized a superior communication and interpersonal abilities in order to provide financial guidance to client via phone, in-person, or at group seminars

  Assisted clients with technical issues such as website navixxxxxxtion, provided coaching on placing trades and other account management functions, and introduced investing tools

  Completed several daily calls to both existing customers and prospective leads in order to generate revenue in addition to consistently providing high-levels of customer service

  Provided administrative support to a team of financial professionals which included over 30 Registered Financial Planner, 10 403b Registered Employer Market Representatives, and all of their staff members which required a significant level of managerial ability

  Trained employees on orxxxxxxnizational policies and best practices in addition to monitoring compliance which required maintaining financial files and records

  Oversaw daily office logistics as needed such as maintaining financial planning cases in support of the Regional Director of Financial Planning in addition to monitoring life insurance cases

  Successfully managed several operational functions within a high-stress environment with a concentration on leading projects and promoting orxxxxxxnizational services

  Played an integral role in the launch of the E*Trade Global Trading Platform in addition to the launch of the E*Trade Concierge Team, both of which were successful in educating consumers about E*Trade products and services

  Recognized as a top-producer with a consistent background in achieving over 200% of goals

  Coordinated several administrative functions which included assisting clients with requesting asset transfer requests in addition to maintaining relationships with financial institutions

  Consistently fostered a positive working environment which resulted in greater client retention levels and improved productivity

Additional Professional Experience Includes: Financial Advisor, Edward Jones (2004-2006)