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Regional & District Management | Supervision | Human Resources | Recruiting & Staffing

Training Processes | Direct Sales | New Store Growth | Operations Management

Negotiation | Property Purchasing | Marketing & Promotions | Cost Control

Organization | Problem Solving | Time Management

Trusted, confident and highly experienced executive with over 15 years of progressive leadership experience, most recently focused in the insurance industry. Skilled in effectively recruiting and leading top-tier Managers to seamlessly oversee daily business operations. Able to execute innovative, engaging training measures, conducive to growing regional business. Adeptly negotiate and secure properties and manage them to launch using successful marketing tactics. Liaise with peer colleagues to establish strong sales systems that bolster revenues by up to $100K. Seeking to leverage managerial acumen in an HR, Marketing or Recruitment-focused role that will offer professional growth opportunities.

  Established and currently operate a comprehensive Farm bureau location that offers clients a wide variety of insurance products and plans

  Manage a Sales and Marketing team member and am currently working to expand the team; emphasize the importance of impeccable customer service delivery at all times

  Supervised and guide an Agent team throughout training, lead assignment, daily cold calling, community introductions and increase of the company s assets

  Worked with each team member to set appointments in their first week of employment

  Utilized sharpened prospecting skills to secure two successful appointments within first week and seven more during first face-to-face community introduction

  Attained corporate goal of selling 30 policies during first 90 days through hard work including tireless prospecting efforts

  Recruited and on-boarded managerial staff; also led new hire training to familiarize each with corporate execrations and industry best practices

  Directed effective property management efforts to grow from 35 to 46 locations regionally, boosting revenue from $16M to $29M as a result

  Reshaped marketing and sales promotions, implementing marketing strategies and consistently ranked in top three sales groups out of 23 regions

  Integrated a new Store Manager role into locations across the region, a practice now implemented company-wide; alleviated payroll spending by $15K

  Designed and introduced innovative store add-ons to increase sales, including Digital Doc Cell Phone Repair locations; hired and trained a dedicated team of Repair Technicians

  Skillfully negotiated property purchases and led the transition into exciting new retail locations

  Crafted a new hands-on Manager-in-Training Program

o   Vastly streamlined training to ensure efficiency and faster processing

o   Also increased retention by 23% within first year, which saved the company thousands of dollars in payroll costs

  Created and set into motion a series of comprehensive cross-promotions, which bolstered in-store foot traffic across the entire region

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Continued

  Directed 10 stores comprised of large teams; led training and recruitment of Managers

  Ranked as the top District Manager out of nearly 150 for operating stores flawlessly

  Bolstered district revenue by $3M over two years by improving the quality of new hires and opening additional stores; saw measurable results during audit processes

  Executed new recruiting techniques, including serving as the first District Manager to use social media; hired more managerial staff than any other District Manager as a result

  Swiftly built new stores with accuracy in turnaround times; opened six stores total in seven weeks time

  Smoothly aligned operations using detailed checklists and a keen ability to recognize issues; followed up by executing resolution plans

  Managed the all-inclusive development and training of staff teams at all organizational levels

  Led advancement programs used to accurately predict business trends

  Executed opening of new stores in area, including the training of all new hires

  Worked in conjunction with customers to gather operational insight, resolve issues and guarantee the delivery of first-class service

  Developed and implemented a holistic, well-organized store schedule that included inventory operations

  Recruited and trained applicants for the Store Manager position after securing a fast promotion to District Manager

  Co-operated a location and supervised its team of over 100 staff members; worked with Co-Manager to confirm delivery of superb customer service at all times

  Headed store marketing efforts that proved successful in increasing product sales; exceeded set sales goals and accrued substantial revenue increases as a result

  Confirmed that inventory procedures and cash receipt reconciliation processes were accurate and completed in a timely manner

  Collaborated with customers to reply to inquiries and resolve complaints

  Earned top accolades as a result of collaborative, meaningful and engaging work with clients to make certain their needs were met fully by team members

Bachelor of Arts, Human Resource Management, Central Michigan University

Volunteer, Kentwood Community Church Children s Ministry

Member, Grandville/Jenison Chamber of Commerce