- 180 Sherwood Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Sales/Operations Director

Qualifications Profile

    Self-assured, dynamic, and results-driven management professional with more than 14 years providing high-performance sales, customer service, HR administration, and operations management in the retail business, inclusive of more than 6 years in the U.S. Air Force providing personnel development and aircraft maintenance.

-    Proven dedication to process efficiencies and outstanding customer service that enable the business to achieve cost and service quality advantages in highly competitive markets.

-    Detail-oriented, analytical and methodical with critical thinking to resolve professional relationship and work issues even under stress.

    Strong people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.

Key Expertise

    Retail Sales Management

    Customer Service Management

    Strategic Planning & Execution

    Inventory Management

    Fiscal & Budget Management

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Profitability Management

    Staff Supervision & Training

    Office & Staff Administration

    Policies & Regulatory Compliance (i.e. OSHA, EPA, etc.)

    Time Management

    Records & Document Management

Professional Experience

Wal-Mart Stores Xxxxxx, XXXXXX Salary Manager - Pharmacy & Apparel 2015 2016

    Supervised over a 100 employees in providing administrative and operations support for the department, with oversight in accounting, store safety, sales profitability, and security.

    Reached out to dissatisfied customers in social media and regained repeat business and recognized for never having had a customer complaint lodged formally or informally.

    Started as an hourly employee, progressing through the ranks to current position upon completion of Air Force service.

    Obtained ServSafe food handling qualification and license to sell firearxxxxxx and operate security equipment.

    Provided HR support in staff recruitment and developing, mentoring new hires that enabled them to exceed performance metrics, while increasing workplace diversity, hiring 2 Iraqi refugees who fled persecution of ISIS.

    Organized the Bass Masters Tournament to benefit March of Dimes in early 2016

United States Air Force Offutt AFB, NE 55th Contingency Response Support Squadron Jun 2013 May 2015

    Responsible for inspecting powered and non-powered equipment inventory valued at $13M, serving as Foreman of aircraft maintenance crew, authoring and executing a training program that streamlines the process, including maintenance policies, and a rewrite of the Air force instruction manuals.

    Served as Hazardous Material Manager, ensuring compliance with safety regulations and proper handling, storage, and disposal of hazardous materials as per OSHA, EPA, and DOD regulations, resulting in Zero workplace accidents

Education & Credentials

    B.S. in Business Administration, GRAND CANYON UNIVERSITY ▪ Phoenix, AZ (Expected: May 2017)

    Associates Degree in Aerospace Ground Equipment Tech, COMMUNITY COLLEGE OF THE AIR FORCE (2015)

    General Studies, EAST MISSISSIPPI COMMUNITY COLLEGE (May - Dec 2006)

    B.A. in History, MISSISSIPPI STATE UNIVERSITY (2004)

Professional Training & Certifications

    Six Sigma Black Belt (Expected: May 2017) ▪ Serv Safe Certified ▪ CPR Certified

    Airman Leadership School (2014) ▪ Advanced Technical Training ( 2012)

    Aerospace Ground Equipment Training (2009)

Awards & Recognition

    Manager of the Month (2x) based on employee opinion poll over an 8-month priod, Wal-Mart

    Air Force Good Conduct Medal with 1 oak leaf cluster Air Force Achievement Medal

    Senior Airman Below the Zone early promotion 6 months ahead of peers

Affiliations & Community Involvement

    Member: Habitat for Humanity American Legion Russellville Dreamcenter

    Volunteer/Member: Veterans of Foreign Wars (VFW)