Management leader with a proven track record of increasing efficiency and profitability.

  Experience managing networks, servers, firewalls and software, including performing troubleshooting.

  Established and maintained networks and firewalls, as well as site, exchange, file DHCP and DNS servers.

  Proficient with the Windows 7 operating system as well as Microsoft Office Suite.

  Experience bringing out the best in team members, including providing training and also hiring staff.

Online Services and Sales 2010-Present

Systems Engineer

  Ensure networks, servers, firewalls and software perform at optimal level to achieve business goals.

  Set up and maintain networks and firewalls, as well as site, exchange, file DHCP and DNS servers.

  Oversee MSP software that monitors computer, server and network functionability, and also manage software installs and upgrades, including replacing EOL equipment.

  Program switches and configure firewalls, including installing VoIP systems; programming call routing for VoIP; and setting up call plans for VoIP systems.

  Establish active directories, and configure and implement group policies.

  Operate cables, terminate patch panels and set up server racks.

Creative Touch Interiors 2004-2008

Warehouse Manager (2006-2008)

  Led a team to excel and work together in a warehouse environment, including hiring personnel as needed.

  Collaborated with field managers to ensure jobs were getting out on time and completed properly.

  Worked closely with scheduling and customer service to ensure the best service was delivered.

  Oversaw inventory control and adjustments, and the reduction of days-on-hand inventory.

Assistant Warehouse Manager and Remote Site Network Technician (2004-2006)

  Displayed strong leadership skills while managing dispatch to ensure proper procedures were followed; forecasting materials needed to fulfill future dispatches; placing orders for material; and assigning material to fulfill work orders for proper invoicing.

  Lowered costs by eliminating aged material and days-on-hand inventory to increase turns.

  Managed inventory, including coordinating transfers between warehouses to complete work orders while also scheduling projects as well as repairs for equipment.

  As Remote Site Network Technician, troubleshooting hardware, software or network disconnect issues, including installing network printers and scanners and upgrading hardware or software.

Pella Windows and Doors 2001-2004

Delivery Coordinator (2003-2004)

  Spearheaded scheduling, receipt and delivery of product to customers based on their specific needs.

  Ensured follow up on deliveries to ensure customers were completely satisfied.

  Planned ahead for future bookings to replace deliveries that were pushed out, including for the assembly and painting departments.

  Scheduled routine maintenance and repairs on company vehicles.

Pella Windows and Doors (continued) 2001-2004

Warehouse Associate (2002-2003)

  Safely loaded and unloaded merchandise from trucks, and delegated responsibilities to co-workers.

Driver (2001-2002)

  Operated a truck to deliver goods in a timely, safe and efficient manner.

Hitchiner Manufacturing 1999-2001

Shift Supervisor

  Reporting to the Plant Manager, led a team of employees on the third shift, including coordinating TPM schedules and procedures.

  Trained new employees on best practices of procedures to work within QS9000 and ISO9000 standards, including creating work instructions.

ACF Shell Robot Trainer

  Educated personnel on how to use robot and computer software.

  Coordinated with the Maintenance Department and co-workers on TPM procedures, schedules and housekeeping, including maintaining good communication between shifts during shift changes.

Process Control

  Assisted with the manufacturing of ceramic-based slurry to create ceramic molds for castings, working closely with engineering personnel to ensure slurries were within statistical process control standards.

Shell Builder

  Built, stored and maintained inventory of ceramic shells and according to ISO 9000 standards.

CompTIA A+

Network+ Certified

Zultys Certified Systems Expert

Dear Hiring Manager:

With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE).

As demonstrated in the accompanying resume, I am a management leader with a proven track record of increasing efficiency and profitability. My experience includes managing networks, servers, firewalls and software, including performing troubleshooting. I have established and maintained networks and firewalls, as well as site, exchange, file DHCP and DNS servers. I am also proficient with the Windows 7 operating system as well as Microsoft Office Suite. Among my leadership qualities:

  Experience bringing out the best in team members, including providing training and also hiring staff.

  Led a team to excel and work together in a warehouse environment, including hiring personnel as needed.

  Collaborated with field managers to ensure jobs were getting out on time and completed properly.

  Worked closely with scheduling and customer service to ensure the best service was delivered.

  Lowered costs by eliminating aged material and days-on-hand inventory to increase turns.

As your leader, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

540-412-5009