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Yyyyyy x. yyyyyy


0000 xxxxxx xxxx , xxxx , xxxxx 00000

(786) 0000 xxxxxx xxxx , xxxx , xxxxx


Business Support Specialist


Sales ~ Customer Service ~ Administrative Operations




  Offer numerous years of experience in client-focused industries, with consistently commitment to delivering superior service crucial to driving revenue growth, building loyalty and ensuring satisfaction

  Proficient in managing broad-scope office/administrative functions ranging from reception, front-desk operations and appointment scheduling through information systems/files maintenance and multi-line phone system handling; specialization in medical/healthcare sector

  Effectively organize and manage workflow to maximize productivity and efficiency; successfully meet critical deadlines and performance goals

  Strong communication and interpersonal relation skills; bi-lingual English and Spanish

  Solid skills in MS Office Suite (Word/Excel/PowerPoint) and Windows (Vista/XP); able to rapidly learn new systems and software/applications


Professional Background



Florida Foot and Ankle Associates/Dr. Richard Seda, DPM-Miami Beach, FL; 2007-2009

Miami Beach Dental Office-Miami Beach, FL; 2005-2007

         Demonstrated dynamic administrative and customer service skills in effectively supporting broad-scope operations of medical/healthcare sector offices; included several doctors

         Provided quality service in greeting patients and processing check-in as well as scheduling appointments, responding to inquiries and offering assistance; effectively managed multi-line phone system

         Efficiently organized and maintained patient files

         Actively interfaced with insurance companies on billing and patient coverage issues




General Undergrad Studies, Miami Dade Community College; 2007-2009

Key coursework: English, Math, Science

Graduate, Miami Springs High School; 2003


Community Involvement

Volunteer, Local Church and Community; includes assisting parents/children with homework


Participant, Walk for Autism; fundraising event

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