Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx

Email: abc@xyz.com

Citizenship: American

SSN: xxx-xx-xxxx

Veteran s Preference: xxxx

Job Announcement Number: xxxx

Job Title: Immigration Services Officer

Department: Department of Homeland Security

Core Competencies

Customer Service, Needs Assessment, Networking, Relationship Building, Project Management, Strategic Planning, Reporting, Communication, Writing Skills, Law Administration, Crisis Response, Problem Solving, Time Management, Organization, Integrity, National Security, Process Support, Correspondence, Document Processing, Research, Analysis, Electronics Systems, NFTS, Teleview, Claims4, SNAP, SIMS, ICMS, Microsoft Office XP, Microsoft Windows 2000, Adobe Photoshop and PageMaker, Microsoft Project, Publisher, Illustrator, QuarkXPress, Perfect Law attorney, Immigration Professional58

Professional Experience

06/2015-Present

Department of Homeland Security

Address, Dallas, TX ZIP

Salary: xx/Year

Hours: xx/week

Supervisor: Eva Buckner; Phonexxx-xxx-xxxx; Contact: Yes

Immigration Services Officer-Information Unit

Adjudicate IJ orders using ERAM, CCD, CIS, EOIR and others. Issue I-551 stamps to stakeholders and I-94 cards to Cubans/Parolees/Asylum applicants. Assess cases in order to deliver accurate status updates. Interpret and analyze data related to pertinent sections of the INA, along with regulations, SOP, precedent decisions, state/local laws and other legal references to embrace the correct or forthcoming course of action. Grant, deny or issue a RFE for N-400, N600, N600K, I-131 and I-90 applications. Interview N-400 cases with potential fraud or identity issues. Process applications and petitions using electronic systems to verify established data points, make adjudicative decisions, determine level of adjudicative review and update databases with appropriate information. Conduct security checks in accordance with all applicable DHS/USCIS laws. Recommend fraud cases to FDNS. Liaise with U.S. Immigration and Customs Enforcement (ICE) staff and officials from other federal agencies to identify individuals that pose a threat to national/public security. Interview applicants and petitioners to elicit statements and assess credibility to determine veracity and benefits eligibility. Engage in AFGE Union Steward and Treasurer training to drive local union representation in USCIS.

Yyyyyy x. yyyyyy Page 2 of 5

12/2012-06/2015

Department of Homeland Security

Address, Detroit, MI ZIP

Salary: xx/Year

Hours: xx/week

Supervisor: Nelson Larkins; Phone: 313-220-9198; Contact: Yes

Supervisory Immigration Services Assistant, Naturalization Section

Offered technical and administrative support to supervisees; required coordination of work efforts for judicial and administrative ceremonies in Detroit using N-568, N-578, N-550, N-560A, N-560AB and N-570 Certificates. Planned, prioritized, assigned and monitored work; took action relating to the capability, qualifications and progress of individuals. Observed work in progress, tracked data and prepared both statistical and narrative reports. Ensured staff compliance with USCIS regulations. Prepared and issued written instructions for established policies, special programs and complex/non-routine assignments. Accepted, amended or reject completed work and evaluated performance. Counseled and encouraged staff to progress within their respective job classifications; suggested formal actions as appropriate. Interviewed and made recommendations for new USCIS hires. Performed complex application phases, including expeditious handling of special cases. Acted as the District Bulk Custodian for secured forms, ordering and distribution of Naturalization Certificates to staff, accounted for in C-4 for the Detroit Field Office. Audited Naturalization unit books, processed N-600 reports, completed the Mismatch Naturalization reports regarding backdated oaths and created district codes for ceremonies. Spearheaded training for the processing of N-400, N-600, N-600k, N-336, N-565, N-300 and N-470 applications. Created and reviewed ROP process for the Field Office. Addressed and resolved unsatisfactory personnel performance by recommending plans of action to LER.

01/2012-12/2012

Department of Homeland Security

Address, Newark, NJ ZIP

Salary: xx/Year

Hours: xx/week

Supervisor: Gladys Builes; Phone: 973-848-3892; Contact: Yes

Supervisory Immigration Services Assistant, Section 245 and Naturalization

Drove acceptance of and compliance with USCIS policies. Authored and issued written instructions on established policies, special programs and assignments. Planned and prioritized work; assigned, monitored and took action relevant to the capability, qualifications and progress of individuals. Monitored work in progress; traced data and developed both statistical and narrative reports. Led the implementation of a new file room system; reorganized 245 units and both housed and maintained all officer files with the Special Project and Naturalization teams. Supervised and assessed the performance of employees. Reviewed pending applications, e.g. I-751, I-730, IJ Grants, I-485, I-130, I-360, I-601, I-212 and I-140, re-route I-290b, ROP and N-400. Reviewed or rejected completed work by employees and encouraged each to progress within their roles. Made suggestions for disciplinary actions as needed. Interviewed and recommended new hire candidates; screened applications and petitions filed for Immigration benefits. Examined and reviewed forms to determine benefits eligibility. Delivered technical advice regarding policies, laws and regulations on EEO, labor relations, ULP and grievances.

Yyyyyy x. yyyyyy Page 3 of 5

06/2008-03/2012

Department of Homeland Security

Address, Newark, NJ ZIP

Salary: xx/Year

Hours: xx/week

Supervisor: Gladys Builes; Phone: 973-848-3892; Contact: Yes

Immigration SVCS Assistant OA, Section 245

Worked as the foremost point of contact for all I-130, I-360, Cuban Adjustment, and Asylum files pending court hearing. Prioritized cases by court date to ensure proper processing and interviewing prior to the master calendar hearing. Updated spreadsheet and other files, updated court dates, tracked completions and addressed 245 unit needs. Also the contact for ROP files and spreadsheet. Processed EOIR-29; reviewed and organized all BIA decisions and distributed files to the appropriate section in 245. Examined concerns to identify significant factors on I-485, I-360, I-130 and I-140 applications received or transferred in. Analyzed appropriate information; applied pertinent immigration laws and procedures. Determined if remand files were ready for interview; gathered data and recognized solutions for transferred in/remands or employment base petitions. Compiled and analyzed information using pertinent laws and decisions; summarized the results of all findings. Utilized CIS to research EIOR decision; verified that I-130 is in ICMS or placed request to upload applications in the system. Checked for valid fingerprints and name; worked with NFTS to locate elated files, prepare IBIS worksheets and request rap sheets. Reorganized original form I-485, I-485A, I-130 and I-140, as well as supporting documents for interview purposes. Prepared I-485 processing worksheets as well. Determined possible fraudulent cases per section 204(g), 204(c) using the NSEERS registration criteria matrix to determine if registration was required and completed in full. Communicated lengthily with others within organization to build consensus on issues and lead work groups to meet project goals/deadlines. Re-reviewed adjudicated cases for quality control; verified date and signature of the officer, law-checked the country of chargeability, approved visa petition, analyzed I-485 preference and stamped/dated as needed. Reviewed I-864 Affidavit to determine adherence to the requirement of section 213A; checked for officer signature, date and location. Reviewed IBIS, fingerprints and name checks. Requested and gathered files via NFTS, CIS, CCMAIL and fax.

Served as a Lead and acting Supervisor of Immigration Services in the NATZ unit. Acknowledged and managed all incoming mail by analyzing N-400, N-600, N-336, letters of application and attorney concerns. Provided information on N-400 and resolved questions swiftly. Scheduled N-400, rescheduled re-exams and updated Claim 4 as needed. Scheduled N-400, applications and military applicants for Initial, Oath, Fingerprints or De-Scheduling in Claims 4. Reopened administratively closed applications and maintained a count of transferred in/out files. Oversaw operations for the Natz counter by processing all appointment notices, reassigning files to Officers and calling applicants to review and sign same-day ceremony certificates. Prioritized N-400 military cases by scheduling the applicants for fingerprints and making sure all supporting documents were in the file G325B, DD214 for an expedited Oath Ceremony. Checked the status of cases, printed claims reports, printed and voided certificates, as well as checked IBIS on pending N-400. Updated Green Cards, pictures and seals; stamped the Director s signature on all certificates. Scheduled fingerprints in Snap and printed the G325 report from CIS. Also printed name change forms; stamped and sealed each one with care. Greeted participants and assisted in Oath Ceremonies by giving preliminary instructions to over 150 applicants on how to obtain their U.S. Passport, derive beneficiary benefits and complete N-600 applications. Replaced certificates on form N-565, maintained application processing time and processed related fee. Also offered information on family members petition I-130 applications and replied to questions related to dual citizenship.

Yyyyyy x. yyyyyy Page 4 of 5

Immigration SVCS Assistant OA, Section 245, Continued

Organized the I-600 and I-600a adoption unit for accurate and quick turnaround of approvals for pending applications. Managed adoption unit cases by creating I-600 and I-600A files. Evaluated and assessed received documents for authenticity, including Home Study reports, Birth Certificates, Marriage Certificates, Court Adoption paperwork, etc. Examined I-600 and I-600A application/petition for immigration benefits and RFE supporting documents; checked for correct fee to ensure required supporting documentation was included. Entered all I-600 and I-600A applications in SIMS and sent evidence requests for pending supporting documents. Sent acknowledgment letters and scheduled fingerprint appointments using SNAP. Generated I-600A and I600 approval notices for applicants and sent visa37, visa38 and visa39 to the National Visa Center and appropriate embassy. Received and prepared I-290B for review by the AAO. Created and prepared monthly adoption reports for the supervisor on pending files, approvals, revocations, denials and return applications. Handled inquires and resolved all problems by gathering information from USCIS resources to craft a solution to answer all inquiries effectively in person, via mail, email, and telephone. Trained others in processing I-600, I-600A, I-485, I-360, I-140 and remand files. Applied immigration laws, policies and procedures throughout all processes.

03/2006-02/2008

Law Office of Spar & Bernstein

Address, New York, NY ZIP

Salary: xx/Year

Hours: xx/week

Supervisor: Name; Phone: xxx-xxx-xxxx; Contact: Yes/No

Immigration Paralegal

Interviewed clients and gathered documents to submit a complete status adjustment, consular processing petition, Labor Certification ETA-750, PERM ETA-9089 application, I-140 or I-130 petition using forms, I-130, I-140, I-360, I-485, I-1485A, I-102, I-131, I-601 waivers, I-212 waivers and I-751for removal of condition. Leveraged I-824, N-400 citizenship application, N-600, I-508, I-566, DS230I, DS 230II for consular processing petition. Also used AR-11 or G-369 with G-28 or EOIR28. Conducted non-adversarial interviews to elicit testimony and determine eligibility for applications. Aimed to achieve the prevention of fraud base applications. Managed a case load of over 300 files; provided clients with updated information on USCIS procedures and regulations.

Education

Champlain College

City, ST

Degree: Bachelor of Science

Major: Business Management

Earned: 07/2016-Present

GPA: xx/4.0 scale

Credit Hours Earned: xx

Grantham University

City, ST

Degree: Bachelor of Science

Major: Business Administration

Earned: 07/2013

GPA: xx/4.0 scale

Credit Hours Earned: xx

Blanca Cancel Page 5 of 5

Education, Continued

Borough of Manhattan Community College

New York, NY

Degree: Insert

Major: Computer Science

Earned: xx/2009

GPA: xx/4.0 scale

Credit Hours Earned: xx

Specialized Training & Involvement

USCIS Immigration Officer Training - Basic Training on Immigration law 1601D, 2015

Supervisory Feedback and Coaching Skills Roundtable, 2015

The Team Equation by Mary Shapiro, D12 Supervisory Development Sessions FYI, 2015

Define D12 Sups. Norm/Culture, D12 Supervisory Development Sessions FYI, 2015

Appreciative Inquiry, D12 Supervisory Development Sessions FYI, 2015

Coaching and Feedback, D12 Supervisory Development Sessions FYI, 2015

Secrets Unlocked, D12 Supervisory Development Sessions FYI, 2015

Trust Cards, D12 Supervisory Development Sessions FYI, 2015

Strengths Finder Course, D12 Supervisory Development Sessions FYI, 2015

Train-The-Trainer Certificate, 2014

USCIS Coaching & Feedback for Performance Supervisor/Manager Training, 2014

CIS Post Natz Error Project Team Member, 2013

Secrets Unlocked A Competency Conversation, 2013

Crucial Conversations Training, 2013

Certificate of Completion, Foundations of Supervision 2, 2012

Foundations of Supervision Training class 1207-01, 2012

Coaching and Feedback Training, 2012

Certificate of Participation, USCIS INA Overview, 2009

Orphan Process and Secure Information Management Service (SIMS) System Training, 2009

Languages

English: Native

Spanish: Fluent

References

Available upon request

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx

Email: abc@xyz.com

Citizenship: American

SSN: xxx-xx-xxxx

Veteran s Preference: xxxx

Job Announcement Number: xxxx

Job Title: Immigration Services Officer

Department: Department of Homeland Security

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

FACTOR A: List information here.

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FACTOR B: List information here.

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