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Yyyyyy x. yyyyyy
0000 xxxxxx
xxxx , xxxx , xxxxx 00000
Phonexxx-xxx-xxxx
Email: abc@xyz.com
Citizenship: American
SSN: xxx-xx-xxxx
Veteran s Preference: None
Clearances: Security Level Q
Job Announcement Number: LAG-CIO-1799741-SB-569
Job Title: Information
Technology Specialist (Information Security)
Department: Department of Homeland Security
Agency: Immigration and Customs Enforcement
Dynamic, driven and capable
professional with more than 20 years of impressive and noteworthy experience in
representing organizations via the delivery of high-caliber customer
interactions, completion of thorough needs analyses and facilitation of
effective community relations efforts. Possess an impressive assortment of abilities
that re leveraged to represent companies via speaking engagements, client
management efforts, troubleshooting attempts, helpdesk administration and
conflict resolution processes. Adept in assessing procedural deficits, devising
recommendations, aligning with managerial decisions and introducing strategies to
bolster efficacy, amplify operations and yield superb levels of both client and
organizational satisfaction. Also possess innate ability to fuel cost savings
and competencies across an organization.
Core Competencies
Project Management, Operations Coordination, Interpersonal Communication, Writing Skills, Information Technology, Management, Supervision, Quality Control, Training & Development, Team Motivation, Customer Service, Client Relations, Program Execution, Security, Needs Assessment, Conflict Resolution, Meeting Facilitation, Policy Development, Standard Operating Procedures, Statistical Reporting, Investigations, Strategic Planning, Business Architecture, System Integrations, Information Assurance, Troubleshooting, Problem Solving, Cross-Functional Leadership, Process Improvement
Professional Experience
08/2008-Present
Department of Energy
100 Independence, Washington, DC, 20585
Salary: $72,000/year USD
Hours: 40+/week
Supervisor: Zoe McDonald; Phone: 282-586-0210; Contact: Yes
Customer Account Manager
Aid in procuring, developing, evaluating orders and managing project work for the Office of Secure Transportation. Deliver service to each of NNSA s site offices, including the Albuquerque Operations Office in Los Alamos, the Office of Secure Transportation and the Sandia Site Office. Educate and guide customers on program efforts and conduct trainings focused on IT and departmental resources. Meet with each office s IT senior-level contact points (ITPOC) weekly to update them on sensitive or controversial ongoing enhancements to the Department of Energy s overall Common Operating Environment network.
Scott
Slaton Page
2 of 4
Department of Energy, 08/2008-Present, Continued
Devise and enforce policies with enthusiasm and expertise. Lead important briefings, meetings and presentations with senior management, supervisors and staff leads across each site to educate them on the Department of Energy s Common Operating Environment network (DOECOE). Foster new customer relations with Enterprise Training System and Carlsbad Cavern to fuel future interest in DOECOE. Create workable solutions for varying time frames and priority levels while solving intricate issues and simultaneously managing multiple projects at once. Drive compliance with the Service-Level Matrix and monitor IT statistical reports. Evaluate and measure the levels of customer care and service each site office receives.
Directed the use of a new hearing-impaired project reporting method and contractor implementation for its common operating system.
Assess problems and introduce suggestions while partaking in the Sandia Site Office initial Department of Energy Common Operating Environment migration; also developed an implementation plan to migrate the Lawrence Livermore Site Office.
Swiftly detected an instance in which RAM was completely insufficient to meet needs.
o Created a solution, escalated it and had it resolved swiftly.
o Executed a timely and accurate decision to resolve all levels of complex issues and system problems.
o Received praise twice due to resolving complex problems and challenges by the Department of Energy.
Delivered a presentation at the Information Management Conference in New Orleans, LA; maintained a sense of situational awareness and updated clients on services that supported IT needs and helped coordinate solutions for over 2K customers
Received orders for needed office supplies and IT mission needs
o Commenced the steps for the office to procure goods and services from the Chief Information Office,
o Led successful implementation including a request for additional ordering from the CIO due to the 15% markup from the current distributor, thus satisfying departmental need.
o Scheduled information session between the Contracting Officer and customer, which led to the customer acquiring this service from the organization.
o Estimated that the Office of Secure Transportation will save the U.S. Government over $1.5M USD over the next three years from the vendor change by now ordering goods from the CIO.
Received commendation and monetary reward for performance at Los Alamos Site Office migration for representation of the Department of Energy Common Operating Environment; earned this honor twice, in 2008 and 2010.
01/2000-07/2008
Meridian Education Resource Group
1353 George W. Brumley Way, Atlanta, GA 30317
Salary: $35,000/year USD
Hours: 40+/week
Supervisor: Clarence Jones; Phone: 404-523-2500; Contact; Yes
Program Coordinator
Crafted student program goals, qualifications and disciplinary measures. Organized the student support system to ensure their overall success in obtaining GED Certificates of Completion and career guidance. Formed and introduced outcome measurement tools, used to implement best practices and monitor student success.
Scott
Slaton Page
3 of 4
Meridian Education Resource Group, 01/2000-07/2008, Continued
Developed an intricate operational process manual and maintained updates for it per quarter. Managed contractor oversight using an annually-allocated department budget. Cooperated with the Fulton County Government to pay for and select qualified program personnel; included leading interview, hiring, supervision and performance assessment of volunteer faculty and staff.
Founded and sustained mutually beneficial partnerships with regional community colleges to ensure a shared commitment to academic and professional programmatic excellence.
Established a bike safety afterschool program curriculum called Bike Rite that was targeted to at-risk, low-income elementary and middle school students.
Organized community meetings and promotions for Bike Rite with direct neighborhood contacts, including contracts with the State of Georgia, to further community involvement.
Education
The University of New Mexico
Albuquerque, NM
Degree: Doctor of Philosophy (Ph.D.)
Major: Organizational Learning and Instructional Design
Earned: 07/2013
GPA: XX /4.0 scale
Credit Hours Earned: 76
Courses: The Adult Learner, Digital Video Techniques, Instructional Multimedia, Training Techniques, Economic Development, Mentoring Adult Career Development, Advanced Instructional Design, Transformational Learning Advanced Seminar, Advanced Health Care Statistics, Cross-Cultural Adult Leaning, Team Development, Introduction to Qualitative Research, Leadership and Management of Organizational Learning and Launching Entrepreneurial Business.
American Intercontinental University
Atlanta, GA
Degree: Master of Business Administration (M.B.A.)
Major: Business
Earned: 12/2005
GPA: XX /4.0 scale
Credit Hours Earned: 48
Courses: Business Research and Decision Making, Legal Aspects of Business Decision, Global Financial Management, Leadership and Ethics for Managers, International Business Operations, Economics for the Global Manager, Managerial Approach to Marketing and Strategic Management.
Morehouse College
Atlanta, GA
Degree: Bachelor of Arts (B.A.)
Major: Business
Earned: 07/2004
GPA: XX /4.0 scale
Credit Hours Earned: 123
Scott
Slaton Page
4 of 4
Education, Continued
Benjamin E Mays High School
Atlanta, GA
Degree: Diploma
Earned: XX/1991
GPA: XX /4.0 scale
Specialized Training
Project Management Essentials 2013
Earned Value Management 2013
Contract Administration for Technical Representative 2013
Scope Management for Baseline Essentials 2012
Capital Planning 2012
Secret-Level Security Clearance-National Security Agency Check 2009
Yyyyyy x. yyyyyy
0000 xxxxxx
xxxx , xxxx , xxxxx 00000
Phonexxx-xxx-xxxx
Email: abc@xyz.com
Citizenship: American
SSN: xxx-xx-xxxx
Veteran s Preference: None
Clearances: Security Level Q
Job Announcement Number: LAG-CIO-1799741-SB-569
Job Title: Information Technology
Specialist (Information Security)
Department: Department of Homeland Security
Agency: Immigration and Customs Enforcement
______________________________________________________________________
KNOWLEDGE, SKILLS & ABILITIES (KSAs)
FACTOR A: List information here.
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FACTOR B: List information here.
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FACTOR C: List information here.
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Yyyyyy x. yyyyyy
0000 xxxxxx
xxxx , xxxx , xxxxx 00000
Phonexxx-xxx-xxxx
Email: abc@xyz.com
Citizenship: American
SSN: xxx-xx-xxxx
Veteran s Preference: None
Clearances: Security Level Q
Job Announcement Number: LAG-CIO-1799741-SB-569
Job Title: Information Technology Specialist (Information Security)
Department: Department of Homeland Security
Agency: Immigration and Customs Enforcement
______________________________________________________________________
March 16, 2018
Hiring Agent Name/Title
Company Name
Address
City/State/Zip Code
Dear [Hiring Agent Name],
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:
I bring to any leadership role years of solid Information Technology leadership expertise, paired with a track record of operational success in all jobs I ve held. I work diligently to foster positive subordinate and client relationships in order to generate positive outcomes. As a professional, I am comfortable in working to achieve or surpass organizational goals independently and with cross-functional collaborators at all levels.
Outside of my leadership and supervision acumen, I am often regarded by colleagues and customers alike as a subject matter expert in security measures and process improvement. I also aid in the development of presentations and training that aim to inform audiences as comprehensively as possible. Additionally, I have a Ph.D. in Organizational Learning and Instructional Design. The degree conferral process only served to further sharpen and refine my interpersonal, time management and critical thinking skills.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Sincerely,
Scott Slanton
Enc. Resume
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