Human Resources Operations | Benefits Administration | Retirement | Health & Welfare | Life Benefits

Team Building / Training | SOPs Development | Multi-Process Optimization | Data / Records Management

Policy / Procedure Development | Regulatory Compliance | Trends Tracking | Conxxxxxxict De-Escalations

  Top performer who makes decisions to rexxxxxxect positively on corporate well-being and employee satisfaction, including leading quality HR operations to promote seamless benefits administration, low staff turnover, and superior company loyalty, and further designing and implementing policies in compliance with regulations.

  Ambitious self-starter who maintains knowledge of industry trends to address workforce design, and aligns awareness of cultural, economic, and social matters to deliver corporate strategies to maximize performance.

  Excellent communicator who seamlessly liaises among senior-level decision-makers, peers, and key clients.

  Rapidly advanced from Randstad contractor to full-time Aon Hewitt employee in 2012.

  Served as Project Team Lead to optimize members completion of required daily casework.

  Led training classes for new hires, as well as valuable refresher training for ongoing employees.

  Developed and implemented Standard Operating Procedures (SOPs) for new provisions / regulations.

  Expertly de-escalated situations by taking over calls from customer service representatives requiring assistance, along with continually training representatives on diverse client provisions and / or procedures.

Human Resources Retirement Specialist | On Xxxxxxoor Supervisor

Defined Contribution Specialist | Defined Benefits Specialist | Health & Welfare Specialist | Retirement Specialist | Life Benefit Specialist

  Capitalize on the opportunity to proactively handle incoming calls and emails from clients employees regarding Health, Pension, and 401(k) plans, including assisting participants in enrolling in health and welfare benefit packages, processing 401(k) transactions, commencing benefits, and processing annuity payments.

  Ensure seamless operations by submitting research workxxxxxxows to internal teams regarding participant inquiries or issues related to benefits, along with actively following up with participants after issues resolution.

  Serve as Lead / Co-Lead on eGain Customer Messaging, including checking to ensure all messages are completed within a 24-hour turnaround, as well as reporting bi-monthly statistics and leading team training.

  Track documents coming through Document Assessment, including indexing items and moving them to appropriate MCT 52 workbaskets, providing participant callbacks, and contacting associates as necessary, as well as completing key forms, facilitating training on document procedures, and running reports for CSRs.

  Efficiently track cases submitted through workxxxxxxows to ensure proper processing and follow ups, along with sending daily reports to team members and managers and providing integral feedback to boost productivity.

Customer Service Representative

  Strategically steered technical and billing support for small business wireless telephone accounts, including demonstrating solid communication skills toward advising customers on AT&T rate plans and / or features.

Pharmacy Help Desk Representative

  Utilized broad scope of industry knowledge toward proactively supporting pharmacists with the adjudication of health insurance claims, including providing formulary, co-pay structure, billing, plan restrictions, limitations, and additional forms of prescription billing inquiries to meet or exceed objectives.

Technical Support Agent (Seasonal)

  Played a vital role in providing quality-focused technological email support for Intuit s TurboTax product and services, including continually maintaining excellence in customer satisfactory ratings on random surveys.

Bachelor of Science in Psychology University of Central Xxxxxx

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.

To acquaint you with my background, I can offer experience in Human Resources Operations, Benefits Administration, Team Building / Training, SOPs Development, Policy / Procedure Development, and Regulatory Compliance. I am also highly skilled in Strategic Analysis / Planning, Trends Tracking, Data / Records Management, Multi-Process Optimization, Client Relations, and Conxxxxxxict De-Escalations, among other areas.

Currently, as a Human Resources Retirement Specialist / On Xxxxxxoor Supervisor for Aon Hewitt Associates, I expertly handle incoming calls and emails from clients employees regarding Health, Pension, and 401(k) plans, including assisting participants in enrolling in health and welfare benefit packages, processing 401(k) transactions, commencing benefits, and processing annuity payments. Within this role, I also serve as a Lead / Co-Lead for eGain Customer Messaging, including checking to ensure all messages are completed within a 24-hour turnaround, as well as reporting bi-monthly statistics and leading team training.

A sampling of my achievements include:

  Rapidly advancing from Randstad contractor to full-time Aon Hewitt employee in 2012.

  Serving as Project Team Lead to optimize members completion of required daily casework.

  Leading training classes for new hires, as well as valuable refresher training for ongoing employees.

  Developing and implementing Standard Operating Procedures (SOPs) for new provisions / regulations.

  Expertly de-escalating situations by taking over calls from customer service representatives requiring assistance, along with continually training representatives on diverse client provisions and / or procedures.

To complement this experience, please note that I earned a Bachelor of Science in Psychology from the University of Central Xxxxxx. [ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience in customer service and business / operations support roles.

As a proven leader, you will find that I am positioned to deliver both immediate and long-term results with a continued commitment to exceeding your team s goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy