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Versatile, results-oriented Operations Leader with 15+ years of experience in operations management and leadership roles within a variety of industries. Advanced experience in leading daily customer service operations along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Operations Management Workflow/Process Improvement Public Relations Best Practices

Attention to Detail Hospitality Industry Complex Problem Solving Strategy Development

Cost Reduction Productivity/Efficiency Marketing Content Development Membership Growth

• Directed day to day marketing logistics within a fast-paced hospitality environment with a focus on increasing client satisfaction and operational revenue levels
• Designed and implemented innovative marketing and retention strategies, supervised cross-functional teams, and created eye-catching marketing materials
• Played a lead role in the design of an updated club website, supported special events within the facility, and served on several internal committees
• Instrumental in the uniting of over 817 homeowners within the community, updated member files, and created advertising materials such as flyers, posters, and emails
• Successfully obtained approximately 120 new members over the span of 9 years in addition to building positive relationships with internal teams and members of leadership

• Provided superior levels of customer support to members within a high-level resort which required identifying customer needs and making appropriate recommendations
• Utilized superior communication and interpersonal abilities in order to consistently improve client satisfaction levels and successfully diffuse escalated client service situations

• Coordinated daily operations within a country club environment which centered on supervising clubhouse operations, providing training to staff members, and monitoring membership metrics
• Planned event logistics for banquets, weddings, and golf tournaments which required working effectively with an internal Chef and Golf Professional
• Consistently maintained positive relationships with members of the community, handled public relations issues, and developed unique marketing content

Additional Experience Includes: Marketing Manager, Pacific Golf Enterprises, Executive Director of Membership Development, Sunnyside Country Club, and Owner/Manager, Travel Agents International

Associate s Degree, Kennesaw College, Kennesaw, GA

Current California Real Estate License

Member, Professional Club Marketing Association