Versatile team player with diverse background in business operations eager to contribute talents toward supporting the employer in

achieving goals while continuing to build a successful career

  Track record of rapid progression from entry-level to current Management role, illustrating dynamic performance and contributions to company success as a key team member as well as talent for quickly adapting skills and acquiring new knowledge to deliver immediate and long-range results in changing roles

  Expertise in customer-focused, service-oriented industry, with experience in broad areas of operation spanning purchasing/ordering, inventory control, parts pricing, and job estimating through customer service, sales/sales support, invoicing, and transactions processing/posting

  Effectively prioritize, coordinate and manage workflow to maximize productivity and efficiency, meet stringent timelines and achieve operational performance goals

  Strong communication and interpersonal relation skills instrumental to productively interfacing with customers, suppliers, management, and cross-functional team members

Yates Automotive Service-Alexandria, VA 2013-Present

Top-rated independent auto repair shop serving the Washington, DC region

Night Manager/3^rd in Command/Parts; 2017-Present

  Cost-effectively price parts and provide written estimates for sales team presentation to customers to ensure competitive edge and deliver quality service while maximizing profits

  Efficiently order and manage parts; includes processing and tracking returns and defective parts

  Expertly manage entire shop inventory, with accountability for ordering and maintaining optimal stock levels of auto body parts, engines, tires, tools, oils, filters, and cleaning supplies

Customer Service Representative; 2015-2017

  Promoted based on prior performance to deliver world-class service through direct sales counter customer interface; included communicating with customers throughout service/repair process

  Effectively consulted to define needs and promptly addressed concerns and resolved issues

  Proficiently processed customer invoicing and payments as well as posted payments to closed repair orders and handled accounting of sales totals; included extensive use of computerized repair order program/system along with cash register

  Entrusted with managing nightly closing of shop and gas operations

Lot Porter; 2013-2015

  Hired to efficiently shuttle cars for customers as well maintain auto shop

Associate of Science, Northern Virginia Community College-Annandale; in progress 2017-current