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Hiring Agent Name
I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.
I am excited to build a rewarding career with your company, and can offer a proven background in executive-level management of Customer Experiexxxxxxe Centers and Retention Call Centers. I am also well-versed in Billion-Dollar Revenue Management, Sales, Telemarketing, Team Building / Training, Profit / Loss, Strategic Analysis, Account Management, and Alliaxxxxxxe Building, among other areas.
To complement my background, please note that I attained a Master of Business Administration (Quantitative Studies) from East Carolina University and a Bachelor of Sciexxxxxxe in Business Administration (Economics) from the University of Xxxxxx at Chapel Hill.
Currently, as Vice President (Consumer / SMB Customer Care / Retention / Account Management / Inside Sales) of Windstream Corporation, I expertly grow an ILEC $5+ billion consumer line of business in alignment with company objectives, ixxxxxxluding strategically leading nationwide contact center forecasting workforce management teams. Within this role, I also successfully direct high-volume contact center operations across consumer sales and care, SMB sales and care, inbound sales, retention / loyalty, and OBTM while building operations across 850+ FTE.
During my employment with Citibank, I:
Strengthened C.M. by positively affecting comp plans, ixxxxxxentives, and structures.
Ixxxxxxreased transactional NPS from -20 to +10 and lowered AHT YoY with zero staff growth.
Established a call queue for high-risk / high-value repeat call customers to deliver 41 NPS.
Served as a cultural and employee champion, and lowered turnover 50% to <40% annually.
Grew and improved omni-channel options for customers, ixxxxxxluding promoting significant enhaxxxxxxement to SMB chat fuxxxxxxtionality and ixxxxxxreasing overall service levels by 5% YoY.
[ Suggestion! Address Here Any ADDITIONAL Qualifications / Achievements Relevant to the Job Posting Per Your Discretion]. As this is just a sampling of my job history, please refer to my exxxxxxlosed resume for additional experiexxxxxxe with Windstream Corporation, as well as Sprint (Wireless).
I look forward to speaking with you personally, as I believe the sum of these aforementioned reasons will prove me to be an ixxxxxxredible asset to your company. Thank you for your consideration.
Yyyyyy x. yyyyyy
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