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Project Management ~ Product / Program Systems ~ Training

Team Leadership ~ New Technology Roll-outs ~ Customer Service

      Excel at building teams and steering projects to maximize use of resources, boost productivity and efficiency, control costs, and achieve aggressive performance goals.

      Adept at operations leadership, new system roll-outs, technology training, and guiding business development projects and initiatives to meet revenue and project goals.

      Proven talents in leading unified teams to attain corporate goals in alignment with strategic, fiscal, market, customer, and quality criteria.

      Skilled at employee engagement, coaching, training, and vendor relations.

      Proactively evaluate processes, systems, and procedures to identify areas of weakness, and rapidly implement solutions and controls that enhance operations.

      Highly skilled at planning and implementing state-of-the-art software and hardware to maximize competitive positioning, financial growth, and profitability.

      Excel at interfacing with key stakeholders to drive forward-moving efforts.

New Seasons Market, Vancouver, WA & Portland, OR, 2011 to Present

Manager of Merchandise Support / Project & Systems Manager 2015 to Present

         Meticulously and efficiently input all items and vendors into inventory, POS, marketing, and accounting systems.

         Project-managed implementation of electronic inventory and invoice processing system, electronic shrink and transfer program, computerized ordering systems, and new vendor and item update process.

         Resourcefully orchestrated innovative marketing program to create and align ads and promotions with specific and constantly changing merchandising directives.

         Spearhead design, implementation, testing, and quality assurance of new software for maintaining and tracking all product deliveries, invoices, product data integrity, and real-time inventory status.

         Mentor, coach, and train merchandise support teams and vendors on inputting product data into new software solutions.

Receiving Project Manager / Assistant Store Manager 2013 to 2015

         Continually assessed full-scope receiving operations (i.e. invoicing, inventory, shrink, data integrity, merchandise support, and accounting) to determine and implement high-impact process improvements.

         Led design, development, and seamless implementation of new software to enhance control and tracking of product deliveries, invoicing details, and inventory management.

         Applied strong project leadership talents toward preparing and delivering training to all stores on new product and invoice receiving system.

         Trained employees and vendors in software use and replacing manual accounting method with electronic tracking and payment application.

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Assistant Deli Manager 2013

         Collaboratively oversaw complete spectrum of department operations encompassing inventory control, customer service, food safety, pricing accuracy, OSHA compliance, staff training, sales tracking, and margin control.

         Supported roll-out of new technology and provided staff training in software which accurately tracked products, menus, invoices, margins, sales, and shrink levels.

         Hired, trained, scheduled, and mentored employees throughout kitchen, pastry, and deli functional areas.

         Evaluated and counseled staff, recognized excellent performance, and constantly fostered a cohesive workplace climate dedicated to sustaining peak levels of productivity and customer satisfaction.

Store Service Manager 2011 to 2013

         Trained, motivated, engaged, counseled, and supervised cross-functional staff in delivering top-notch customer service to maximize business growth, customer loyalty, and goals for revenue and profit margin.

         Methodically devised employee schedules, coordinated special store events to increase customer traffic, and diligently maintained social media sites to maximize community awareness and reputation.

Big 5 Sporting Goods, Vancouver, WA, 1999 to Present

Sales Representative 2011 to Present

Store Manager 1999 to 2011

         Transitioned from management role to part-time sales position after accepting managerial opportunity at New Seasons; effectively maintain both roles concurrently.

         Facilitate sales transactions, aid customers in locating merchandise, support loss prevention practices and protocols, and mentor and train peers in all aspects of store operations.

         In prior role as store manager, helmed staffing, training, pricing, inventory ordering, sales tracking, merchandise management, sales promotions, and daily bank deposits.

Prior Background:

Sears Portrait Studio

State Farm Insurance

Figaro s Pizza

Bachelor of Science in Art; Minor in Business

University of Oregon, 2004

Microsoft Office Suite (Word, Excel, Access, Publisher, FrontPage, PowerPoint), Photoshop,

PageMaker, Corel, AutoCAD, Java, HTML, Dreamweaver, Go-Live, Flash, FTP, Retalix