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Operations Management ￨ Strategic Analysis / Planning ￨ Critical Trends Tracking ￨ Team Building / Training
Contract Documentation ￨ Fraud / Risk Mitigation ￨ Budget Control / Administration ￨ Cost-Reducing Initiatives
Account Management ￨ Asset Protection ￨ Multi-Project Management ￨ Criminal Investigations ￨ Customer Service
- Dynamic Leader who offers a background in growing multimillion-dollar retail profits while minimizing fraud, mitigating risk, and developing targeted short- / long-terms to continually deliver quality-focused services, build mutually beneficial customer relationships, and exhibit an ability to see the big picture within evolving markets.
- Top Performer who can make sound business decisions in alignment with a company s vision, value, and goals to attain a significant competitive advantage, and can promote organic growth of a large client / customer base.
- Visionary Professional with commendable accomplishments across high-volume operational initiatives, and who can rise above challenges to develop strategies, reduce risk, streamline processes, and drive winning outcomes.
- Excellent Communicator who builds and sustains synergistic parxxxxxxerships with senior-level management, FOH / BOH operations teams, business staff, customers / clients, and regulatory agencies; who excels in both autonomous and collaborative work environments; and who leads staff by example and with integrity.
Senior Regional Manager
Capitalize on the opportunity to deliver forward-thinking business planning and profit management for franchise owners, including promoting business development and growth consulting for 400+ RE / MAX franchise brokers and management teams, as well as coordinating comprehensive franchise contract documents.
Regularly liaise among franchise brokers and provide advisement regarding to growth, profits, and retention.
Expertly audit accounting systems for fraud by not reporting commissions paid or omitting transactions processed as required by National Association of Realtor guidelines to meet and / or exceed overall objectives.
Recognized as Regional Manager of the Year in 2014.
Created action plans to grow market share and analyzed market trends.
Successfully managed 30 real estate accounts that average $100+ million in sales annually.
Liaised with franchise brokers and provided advisement on growth, profits, recruiting, and retention.
District Operations Manager Chattanooga, XXXXXX (2007 2013)
Strategically steered business operations for 9 high-volume Home Depot locations that produced $200 million in annual sales, including leading an asset protection team responsible for investigation theft allocations, as well as cohesively managing companywide safety programs to drive top-line sales and protect bottom-line profits.
Directed front- / back-end operations, customer service, and logistics coordination from regional distribution centers, and further led profit / loss performance initiatives, expense control, and business planning.
Recognized as a Top Rated Performer on the last 5 performance reviews.
Executed state and federal environmental and regulatory processes and programs.
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Divisional Operations Manager Atlanta, GA (2001 2005)
Utilized broad scope of industry knowledge toward supporting Senior Director of Loss Prevention in the daily operations of critical safety and asset protection for Home Depot s large-scale Eastern Division based in Atlanta.
Exhibited sharp analytical abilities toward establishing annual budgets for outsourced security guard services, and worked with account managers to ensure appropriate allocation of resources to high-risk retail stores.
Drove operations growth by directing all recruitment, staffing, and program execution, along with interfacing among human resources, IT operations, retail merchants, and distribution center managers to meet goals.
Liaised among cross-functional teams in high-volume Home Depot regional and corporate offices.
Spearheaded significant increases in profits and decreases in liability due to safety-related incidents.
Collaborated with Senior Director of Loss Prevention and Regional Vice President to assess store standards.
Regional Loss Prevention Manager Tampa, FL (1994 2001)
Directed comprehensive safety and asset protection programs for 40+ Home Depot locations in Central Florida.
Applied strong leadership proficiencies toward mentoring and managing a details-focused team of associates responsible for state and federal retail safety programs, shrink / loss mitigation, and key criminal investigations.
Recognized for job performance excellence with promotion to Home Depot corporate operations.
Consistently exceeded shrink and safety metrics each year during tenure as a Tampa-based manager.
Regional Safety Manager
Played a vital role in directing solutions-focused safety programs, processes, and personnel in 400+ Kmart / Sears retail, repair, and distribution centers, including auditing programs for state / federal regulatory compliance.
Led targeted decision-making among a team of safety managers investigating workers compensation claims and / or general liability incidents which was instrumental in ensuring consistent, verifiable, and accurate processes.
Consistently exceeded company metrics to reduce customer bodily injury claims.
Successfully implemented key efforts to decrease associate OSHA recordable claims.
Led criminal investigations of Air Force personnel and DoD contractors, including contributing specializations in white collar / fraud investigations, narcotics trafficking / distribution, and counter-intelligence operations.
Recognized as Agent of the Year for superior military performance.
Recruited human intelligence sources for prosecution of federal, state, and local jurisdiction investigations.
Successfully Managing People (American Management Association)
Terrorism / Hostage Negotiations & Survival (U.S. Department of Justice)
Interviewing & Interrogations Techniques (Wicklander Zulawski & Associates)
AFOSI Special Investigations Academy ￨ Criminal & Professional Profiling (Public Agency Training Council)
Law Enforcement Certification (AFOSI) ￨ Protective Services Operations & Anti-Terrorism Certification (AFOSI)
Hiring Agent Name
I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.
I am excited to build a rewarding career with your company, and can offer cross-functional experience in Operations Management, Strategic Analysis / Planning, Account Management, Trends Tracking, Contract Documentation, Team Building / Training, and Project Management. I am also well-versed in Fraud / Risk Mitigation, Budget Control / Administration, Cost-Reducing Initiatives, Asset Protection, Criminal Investigations, and Customer Service.
To complement my background, please note that I attained a Bachelor of Science in Criminal Justice (Minor in Business Administration) from Troy State University. I also attained a Law Enforcement Certification and Protective Services Operations & Anti-Terrorism Certification from AFOSI and completed training in Interviewing & Interrogations Techniques, Criminal & Professional Profiling, and Terrorism / Hostage Negotiations & Survival, among others.
Currently, as a Senior Regional Manager for RE / MAX Regional Services, I expertly deliver forward-thinking business planning and profit management for franchise owners, including promoting business development and growth consulting for 400+ RE / MAX franchise brokers and management teams, as well as coordinating comprehensive franchise contract documents. Within this role, I successfully liaise among franchise brokers and provide advisement regarding to growth, profits, and retention. I also expertly audit accounting systems for fraud by not reporting commissions paid or omitting transactions processed as required by National Association of Realtor guidelines to meet and / or exceed overall objectives.
A sampling of my accomplishments include:
Achieving recognition as Regional Manager of the Year in 2014.
Creating action plans to grow market share and analyze market trends.
Successfully managing 30 real estate accounts that average $100+ million in sales annually.
Liaising with franchise brokers and providing advisement on growth, profits, recruiting, and retention.
[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience.
I look forward to hearing from you, and thank you in advance for your careful consideration.
Yyyyyy x. yyyyyy
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