Driven and dynamic Information Technology expert with 14 years of progressively responsible experience. Known for achieving success in directing a range of corporate and datacenter initiatives to actively support business goals. Skilled in coordinating all project phases while leading and advising cross-functional teams. Maximizes project management skills to foster a sense of credibility and build lasting relations with clients, colleagues and other important individuals and groups. Excels under pressure as both a team member and independent achiever. Assesses needs holistically in order to define and develop targeted solutions that bolster overall performance levels. Seeking a managerial role in the Information Technology sector, with a focus on the financial industry. Targeting roles that will allow for continued development and growth.

Virtualization & Infrastructure Management Enterprise & Design Architectures Strategic and Business Planning

System Design Requirements Definition Testing and Support PMO & Project Management Process Improvements

IT Best Practices Rapid Deployments Budget & Cost Management Structured Methodologies Global Vendor Relations

Data Center Management Deployments Risk Management Data Security Time Management Communication

         Investigated data communication bandwidth usage and discovered that needs were oversold to management; fueled significant savings without causing a negative impact on performance

         Executed operations for a hosted desktop solution, which consolidated desktop users to a singular hosted location

         Increased application performance over the WAN; resulted in an average of 70% reduction in traffic and increased customer satisfaction related to application performance

         Reduced system down time during completion of core systems upgrades; resulted in systems being unavailable from an average of 45 minutes to five

         Engineered a virtual environment to support processing over 60 financial institutions in an outsourced environment

         Earned the Harland Pillar Award, presented to recipients that go above and beyond their call of duty to accomplish critical endeavors established by the company

         Oversee systems infrastructure across five financial institutions; uphold both secure and efficient environments

         Train personnel and end-users during the implementation processes for newly-introduced technologies

         Implement and document systems monitoring and auditing across multiple financial institutions

         Coordinate and facilitate disaster recovery testing to determine plan viability and make recommendations to managers

         Offer staff support at all experiential levels; also aid end-users in member banks

         Updated disaster recovery plans using advanced systems that align with pertinent federal guidelines

         Delivered principal DBA support for a significant number of financial institutions

         Spearheaded the strategy and development of applications and systems; included the redesign of current systems to best meet client and internal departments operational needs

         Assessed and made suggestions for advanced hardware and software to ensure adherence with datacenter requirements; defined functional requirements for the application engineering team for projects, tasks and other essential functions

         Organized and carried out disaster recovery testing processes via the rebuild of existing data center systems at a designated facility; recorded findings and advocate for selected improvements to upper management-level staff

         Provided all levels of technical support for internal users and clients; leverage technical acumen across business units to offer a sense of transparency across multiple units and platforms

         Managed requests and issues in MS CRM and assigned priority levels as needed; also documented all system configurations

         Advised and trained both staff and customers in computer system setup processes and general operations

         Gained notable experience in system operations best practices

         Also became adept in the use of various types of hardware and software

         Effectively delegated daily operational tasks to supervised personnel to ensure optimal levels of both timeliness and efficacy; also worked to complete backups and processing duties in a well-timed and proper manner

         Successfully designed and implemented an offsite rotation schedule to boost levels of operational productivity

         Fulfilled routine tasks in a continual effort to effectively maintain computer equipment and related peripherals; loaded items including tapes and printer paper for use in processing runs

         Played an integral role in training and supervising staff throughout all operational facets

         Managed updating processes each evening for outsourced banks

Bachelor of Science, Computer Systems, Everest University (2010)