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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


Summary of Qualifications


  Multi-unit residential property manager with a proven track record of consistently exceeding goals.

  Work history of consistently exceeding performance metrics across revenue and resident retention.

  Demonstrated ability to lead a team of property management staff, from leasing to property maintenance.

  Created new organizational structures that have improved employee productivity and morale.

Areas of Expertise


Portfolio Management Team Building/Leadership Staff Management/Training

HOA Management Resident Relations Capital Improvement Projects

Budget Management Problem Solving Marketing & Advertising

Vendor Relations/Negotiations Lease Up Property Maintenance

Professional Experience


Title, LISS Property Group Philadelphia , PA Aug. 2015-Present

  Lead daily operations, including leasing, collections, inspections, maintenance and vendor relations.


  Improved the firms financial and physical assets by enhancing staff productivity and controlling inventory.

  Instituted a new organizational structure that empowers associate to maximize their potential.

  Boosted the overall quality of buildings by resolving deferred maintenance issues and also implementing a preventative maintenance plan.

  Worked with the corporate office to change the company policy on subsidies and programs, which has resulted in positive change across multiple properties the company owns.

  Turned around an underperforming property by repositioning its niche in the marketplace.


Portfolio Manager, CAMCO Homeowners Association (HOA) Havertown, PA Nov. 2012-July 2015

  Oversaw five communities dispersed across Phoenixville, Media and West Chester, PA.

  Worked closely with members of the Board of Directors (BOD) and the Developer to manage operations.

  Prepared annual budgets, including for capital projects and also managed work orders

  Assisted with preparation of reserve studies and audits to preserve the financial future of associations.

  Hosted BOD meetings per Roberts Rules of Order, and completed management reports for the BOD.

  Proactively identified and resolved problems while working closely with residents, vendors and staff.

  Managed the distribution and handling of community violations.


Property Manager, Columbus Property Management Philadelphia, PA Mar. 2010-Nov. 2012

  Managed properties by proactively building relationships with residents to retain their tenancy.

  Led a team of personnel to maintain the appearance of properties and complete necessary repairs.

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


Professional Experience (continued)


Property Manager, Columbus Property Management Philadelphia, PA Mar. 2010-Nov. 2012

  Oversaw performance evaluations for individual team members, including salary reviews.

  Conducted regular tours and inspections of properties, including identifying areas for improvement.

  Demonstrated knowledge of affordable housing, including residents qualifying for Section 8 or Low-Income

  Housing Tax Credit (LIHTC).

  Analyzed property performance metrics and finances, including foot traffic during vacancies and the conversion ratio for turning potential residents into permanent tenants.


Assistant Manager, Korman Residential Properties Philadelphia, PA Sept. 2005-Mar. 2010

  Worked closely with the Property Manager to oversee a 700-unit apartment community.

  Oversaw rental revenue, delinquencies, late notices, evictions and work order requests.

  Assisted maintenance staff with efficiently turning over apartment for move-in or move-out.

  Spearheaded planning and execution of multiple initiatives or events on the property, including a community garden; bike share; and a juvenile diabetes car wash fundraising opportunity, among others.

Education and Training


Associate of Arts (AA), Psychology, Community College of Philadelphia; earned 2015

Studied Business Management and Accounting, Pierce College; 2011-2014

Licensure and Certificates


Real Estate Salesperson License, State of Pennsylvania; License No. R25467; since 2005

Certified Apartment Manager (CAM); since 2010

Accredited Residential Manager (ARM); since 2009

IRAM-HUD; 2015

Low-Income Housing Tax Credit (LIHTC) Examination; pending

Education and Training


  Completed the following continuing education courses: Building Safety; Financial Risk; Resident Relations; Negotiation Tactics; NLP and Ethics; Risk Management; Human Resources; Housing Fairness for All; EOE; ADA; Examining Investment Properties; Financing and Managing Investment Properties; and Property Tax and Mortgage Valuation.



Member, Institute of Real Estate Management (IREM); since 2008

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