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Yyyyyy x. yyyyyy
0000
xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Summary of Qualifications
Multi-unit residential property manager with a proven track record of consistently exceeding goals.
Work history of consistently exceeding performance metrics across revenue and resident retention.
Demonstrated ability to lead a team of property management staff, from leasing to property maintenance.
Created new organizational structures that have improved employee productivity and morale.
Areas of Expertise
Portfolio Management Team Building/Leadership Staff Management/Training
HOA Management Resident Relations Capital Improvement Projects
Budget Management Problem Solving Marketing & Advertising
Vendor Relations/Negotiations Lease Up Property Maintenance
Professional Experience
Title, LISS Property Group Philadelphia , PA Aug. 2015-Present
Lead daily operations, including leasing, collections, inspections, maintenance and vendor relations.
Achievements:
Improved the firms financial and physical assets by enhancing staff productivity and controlling inventory.
Instituted a new organizational structure that empowers associate to maximize their potential.
Boosted the overall quality of buildings by resolving deferred maintenance issues and also implementing a preventative maintenance plan.
Worked with the corporate office to change the company policy on subsidies and programs, which has resulted in positive change across multiple properties the company owns.
Turned around an underperforming property by repositioning its niche in the marketplace.
Portfolio Manager, CAMCO Homeowners Association (HOA) Havertown, PA Nov. 2012-July 2015
Oversaw five communities dispersed across Phoenixville, Media and West Chester, PA.
Worked closely with members of the Board of Directors (BOD) and the Developer to manage operations.
Prepared annual budgets, including for capital projects and also managed work orders
Assisted with preparation of reserve studies and audits to preserve the financial future of associations.
Hosted BOD meetings per Roberts Rules of Order, and completed management reports for the BOD.
Proactively identified and resolved problems while working closely with residents, vendors and staff.
Managed the distribution and handling of community violations.
Property Manager, Columbus Property Management Philadelphia, PA Mar. 2010-Nov. 2012
Managed properties by proactively building relationships with residents to retain their tenancy.
Led a team of personnel to maintain the appearance of properties and complete necessary repairs.
Yyyyyy x. yyyyyy
0000
xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Professional Experience (continued)
Property Manager, Columbus Property Management Philadelphia, PA Mar. 2010-Nov. 2012
Oversaw performance evaluations for individual team members, including salary reviews.
Conducted regular tours and inspections of properties, including identifying areas for improvement.
Demonstrated knowledge of affordable housing, including residents qualifying for Section 8 or Low-Income
Housing Tax Credit (LIHTC).
Analyzed property performance metrics and finances, including foot traffic during vacancies and the conversion ratio for turning potential residents into permanent tenants.
Assistant Manager, Korman Residential Properties Philadelphia, PA Sept. 2005-Mar. 2010
Worked closely with the Property Manager to oversee a 700-unit apartment community.
Oversaw rental revenue, delinquencies, late notices, evictions and work order requests.
Assisted maintenance staff with efficiently turning over apartment for move-in or move-out.
Spearheaded planning and execution of multiple initiatives or events on the property, including a community garden; bike share; and a juvenile diabetes car wash fundraising opportunity, among others.
Education and Training
Associate of Arts (AA), Psychology, Community College of Philadelphia; earned 2015
Studied Business Management and Accounting, Pierce College; 2011-2014
Licensure and Certificates
Real Estate Salesperson License, State of Pennsylvania; License No. R25467; since 2005
Certified Apartment Manager (CAM); since 2010
Accredited Residential Manager (ARM); since 2009
IRAM-HUD; 2015
Low-Income Housing Tax Credit (LIHTC) Examination; pending
Education and Training
Completed the following continuing education courses: Building Safety; Financial Risk; Resident Relations; Negotiation Tactics; NLP and Ethics; Risk Management; Human Resources; Housing Fairness for All; EOE; ADA; Examining Investment Properties; Financing and Managing Investment Properties; and Property Tax and Mortgage Valuation.
Affiliations
Member, Institute of Real Estate Management (IREM); since 2008
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