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Yyyyyy x. yyyyyy

49 Saint Gerxxxxxxin Street Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx


  • Xxxxxxster of Science in Health Xxxxxxnagement & Inforxxxxxxtics Candidate who is seeking a growth-oriented role.
  • Dynamic Leader who offers a background in Public Relations, Xxxxxxrketing, and Community Health with talents in Patient / Family Education, Promotions, Press Releases, Event Planning, Account Xxxxxxnagement, Regulatory Compliance, Social Media, and Patient Relations, and exhibits an ability to see the big picture within evolving fields.
  • Excellent Communicator who builds and sustains synergistic relationships with senior-level xxxxxxnagement, healthcare administration, public-sector agencies, patients, clients, and the community to drive operations success.


Professional Synopsis


Beth Isrxxxxxxl Deaconess, Boston, XXXXXX 2015 Present


Practice Assistant

  Capitalize on the opportunity to serve as a forward-thinking channel of communication between hospitals, health plans, insurance companies, and regulatory agencies, including building professional affiliations while enhancing professional development to xxxxxxintain up-to-date skill in health care trends and xxxxxxximize delivery of patient care.

  Expertly schedule diagnostic and lab tests to accommodate patient and provider needs, input patient insurance and xxxxxxnaged care plans, and perform medical assisting duties (e.g. phlebotomy, EKGs, vital signs, lab tests).

  Support licensed practitioners by queuing prescriptions for renewal and performing the initial review of medication listings for accuracy in the electronic medical record (i.e. Web OMR), and facilitate timely flow of critical patient inforxxxxxxtion as a solutions-generating liaison between patient and practice staff.


  Improved patient satisfaction by 20%, retention by 15%, and referral rates by 5%.

  Built and executed activities designed for patient education and physician interaction.

  Led multidisciplinary team support to improve operational efficiency and overall patient care.


Justice Resource Institute, Waltham, XXXXXX 2015 2016


Direct Care Counselor

  Strategically steered treatment xxxxxxnagement to youth involved in the juvenile justice system, including assisting individuals in developing appropriate behavior and adaptive skills and participated in regular staff meetings.


  Successfully enforced agency-wide policies and procedures.

  Initiated treatment and individual service plans while ensuring safety, health, and cleanliness.


Various Employers, Various Locations 2013 2015


Certified Nursing Assistant (2013 2015 2015) Care Giver (2014 2015)

Associated Home Care, Burlington, XXXXXX Brookhaven at Lexington, Lexington, XXXXXX Dorothy Frances Home (2013 2015)

  Delivered high-quality restorative nursing in alignment with healthcare rules and regulations, including performing daily medical tasks (e.g. obtaining specimens, reading vital signs, measuring fluid intake), assisting clients in xxxxxxintaining cleanliness and personal hygiene, and observing dietary restrictions and nutritional requirements.

  • Educated both patients and family members about medications, dietary instructions, and patient rights.
  • Accurately charted, documented, and / or recorded patient inforxxxxxxtion in alignment with treatment goals.


  Launched a system to ensure continuity of patient care across several shifts in a day.

  Improved patient satisfaction 30% by assisting RNs in creating specific development plans.

  Implemented advanced instrument cleaning and sterilizing procedures to reduce infections by 80%.


Ministry of Health, Gaborone, Botswana 2011 2012


Public Relations Assistant

  Optimized public relations success by coordinating scheduling, handling promotion activities, and ensuring client satisfaction while coordinating new / existing accounts, optimizing revenue, and encouraging account growth.

  Communicated with clients to provide them with product updates, xxxxxxrketing ideas, and detailed technical support.

  Wrote press releases, facts sheets, and articles to promote clients and organization and enhance brand ixxxxxxge.


  Initiated service social media pages, e.g. Facebook.

  Planned program communications to uphold favorable key public perceptions.

  Delivered presentations at well-known seminars regarding department-wide customer service.

  Grew cooperative relationships with community representatives, consumers, and staff by 80%.

  Launched new newsletter, and created awareness through different events to reach out to customers.


Yyyyyy x. yyyyyy Page Two (xxx-xxx-xxxx


Classic Whites Investments (PTY), Ltd., Gaborone, Botswana 2011 2012


Public Relations Account Coordinator

  Spearheaded results-focused administrative and creative operations by coordinating scheduling and promotions while xxxxxxnaging new and / or existing business accounts and consistently providing excellence in customer service.

  Regularly liaised among clients to provide product updates, xxxxxxrketing ideas, technical support, and key reports.


  Introduced company products to Gaborone and surrounding new xxxxxxrket areas.

  Successfully boosted earnings by 65% and optimized revenue and encouraged account growth.


Ministry of Environment, Wildlife & Tourism, Gaborone, Botswana 2010


Public Relations Assistant

  Ensured seamless public relations operations by proactively supporting departmental strategies and facilitating multi-phase execution, along with creating and curating engaging content, developing relationships with current or prospective clients, employing use of social media and websites, and creating and distributing press releases.

  Developed and updated media lists and databases, including scheduling, coordinating, and attending events.

  Efficiently handled comprehensive research and xxxxxxrket analysis activities, and led media monitoring.


  Built strong relationships with xxxxxxnagers and staff to create a cohesive and productive team.

  Ensured ongoing and consistent customer satisfaction by providing on-time delivery and follow up.


Office of Ombudsxxxxxxn, Gaborone, Botswana 2009


Public Relations Intern

  Led implementation of public relations and communications initiatives by publicizing and promoting ombudsxxxxxxn s office events and services, including coordinating and planning official functions and receptions.

  Built and sustained productive operations by coordinating internal team building activities to drive success.

  Drafted press releases, and developed and promoted relations between the office and its various entities.


  Defined public relations efforts to build the company brand and increase business.

  Updated the website and coordinated public relations exhibitions service awareness.

  Collaborated with media houses to create new methods for attracting clients and other audiences.


Additional Professional Experience

Walt Disney World Resort, Lake Buena Vista, FL 2012 2013


Guest Relations Food & Beverage Host

  Played a vital role in delivering high-quality guest experiences for 2,000+ guests daily at Disney s Anixxxxxxl Kingdom Lodge, including coordinating and xxxxxxnaging communications between guests and staff to meet key goals.

  Provided forxxxxxxl and inforxxxxxxl presentations and conversations on history, geography, people, and country culture.


  Recognized as a Great Service Fanatic for excellence in guest services.

  Continuously improved rating by analyzing customer feedback and providing strategic direction.


Education, Professional Development & Volunteer Activities


Xxxxxxster of Science in Health Xxxxxxnagement & Inforxxxxxxtics (In Progress)

Graduate Certificate in Health Xxxxxxnagement (2016)

University of Xxxxxx Lowell, Lowell, XXXXXX


Bachelor of Xxxxxxss Communications

Double Xxxxxxjor Public Relations & Journalism (3.55 GPA)

University of Technology, Perth, Australia


Foundation in Communication (3.27 GPA)

Limkokwing University, Cyberjaya, Xxxxxxlaysia


Certified Nursing Assistant (License No. xxxxxx)

Commonwealth of Xxxxxx


CPR / XXXXXXD Certification First Aid Certification


Volunteer, American Red Cross (Since 2014) Volunteer, Give Kids the World (2012 2013)

Direct Care Counselor, Justice Resource Institute (Since 2015) Sectoral AIDS Committee, Botswana (2011 2012)

Content Producer, Seeds Theater Group, UN (2014 2016) Xxxxxxhalapye Youth Crime Prevention, Botswana (2004 2006)

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