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Yyyyyy x. yyyyyy
Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ firstname.lastname@example.org
Management ￨ Team Building ￨ Training / Development ￨ Coaching / Mentoring
Customer Service ￨ Client Relations ￨ Accounts Payable / Receivable ￨ Public Speaking
Correspondence Drafting ￨ Financial Analysis ￨ Payroll ￨ Data / Records Management
Process Optimization ￨ Inventory Control ￨ Event Coordination ￨ Regulatory Compliance
Dynamic, Client-Focused Leader who makes sound decisions to reflect positively on business operations in alignment with a company s vision, value, and goals. Top Performer who rises above multi-industry challenges to achieve winning outcomes. Team-Driven Strategist who quickly adapts to fast-paced, evolving scenarios to reach high profit and productivity levels, as well as independently resolving issues to boost success. Excellent Communicator who develops synergistic relationships with cross-geographical decision-makers, multi-industry professionals, and clients / customers.
Capitalize on the opportunity to lead forward-thinking performance coaching for a diverse clientele, including supporting clients with telephone mystery shopping and reporting, call monitoring and reporting, and conference calls. Optimize records management with detailed reports of client interactions.
Enhance performance of clients by sending individualized emails of encouragement.
Expertly coach Internet Coordinators in telephone training and client management practices.
Strategically steered a fast-paced Service Department s operations, including efficiently scheduling vehicle maintenance and repairs, confirming appointments, and coordinating loaner vehicle services for clients. Led all new car inventory management initiatives. Delivered quality-focused support to sales and service teams to ensure seamless dealership operations. Drafted internal / external correspondence.
Successfully led implementation of a results-centric internet lead processing system.
Built and sustained valuable relationships with 25 East Coast-based brand dealerships.
Achieved Employee of the Month in 6 / 2011 and 9 / 2012, and was nominated in 12 / 2011.
Developed comprehensive templates for internet 90-day follow ups by dealer sales associates.
Utilized broad scope of industry knowledge toward accurately managing dealership accounts payable / receivable, deposits, payroll, and reconciliations, as well as maintaining accounting and personnel records. Prepared bank funding packages for lease and retail loans and titled every vehicle. Drove business growth by recruiting, training, mentoring, and managing a reception staff for 11+ years.
Successfully managed off-road events on an annual basis.
Efficiently oversaw all aspects of warranty administration.
Performed within an interim role as Service Manager as required.
Supported all aspects of Customer Service within the Service Department.
Diploma in Creative Writing Long Ridge Writing Academy
Microsoft Specialist Certifications (Microsoft Office Suite) Network Learning Institute
Microsoft Office Suite ￨ Intuit QuickBooks ￨ Google Docs
Able to Quickly Master Additional Software as Required
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