Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

____________________________________________________________________________

Job Title: Human Resources Specialist (Workforce Strategy Program Analyst), GS-0201-14

Department: Department of the Interior

Agency: Office of Surface Mining Reclamation and Enforcement

Job Announcement Number: DEU-OSM-2017-0022

____________________________________________________________________________

Core Competencies

Human Resources Management, HR Policy/Program/Practices Alignment, Operations Management, Strategic Workforce Planning, HR Management Program Initiatives Advisement/Recommendations , Lean Six Sigma, Organizational Development/Structure, Future Business Needs Identification, Intra-Agency Collaborative Development, Leadership, Start-Up Expertise, Organizational Turnaround, Senior Management Interface, Team Building, Mentor, Multi-Disciplinary HR Policies/Practices, Cross-Functional Team Direction, Program Design

Staff Recruitment and Retention, Employee Relations, Benefits Administration, HR Program/Project Management, Orientation and On-Boarding, Training and Development, Performance Management

Microsoft Office (Word, Excel, PowerPoint, Outlook), Lotus Notes

Lean Six Sigma Yellow Belt Certification

Professional Experience

February 2014 November 2016

The Hertz Corporation

Washington, DC

Hours per Week: 50

Salary: $101,000 Annually

Supervisor: John Mullowney Phonexxx-xxx-xxxx May Contact

General Manager

Promoted to position based on performance excellence demonstrated over 14-year HR/management career with organization; continually utilized in-depth expertise in employee recruitment/retention, staff development, conflict resolution, benefits/compensation and HR records management. Spearheaded negotiation of win-win scenarios, developed/implemented teambuilding programs and authored personnel manuals, job descriptions and management

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reports. Interfaced with senior management on regular basis to develop HR policies/procedures and orientation/training/incentive programs; also oversaw leave-of-absence programs, personnel records, benefits enrollment/programs, HR budgets and other HR workplace issues. Continually employed in-depth knowledge of workforce structure development/management, management analysis, operating programs and, as Supervisory Human Resources (HR) Specialist provided HR services to assigned district. Managed subordinate team of HR Specialists/assistants and planned/directed district HR Support Team operations; as necessary, recommended various disciplinary actions as well as written or verbal counseling. Interfaced with key customers/coordinating officials to evaluate customer satisfaction, explain personnel policies/procedures and resolve any surfaced issues.

During tenure in assignment was strong proponent of teamwork and open communication structure, leading to positive departmental personnel interface which resulted in unit employee retention rate of 89% in an industry known for high turnover rates. Was responsible for successfully negotiating approximately 32 salary offers and multiple sign-on bonus/relocation packages for exempt/non-exempt personnel; also reduced benefits costs by 15% on annualized basis by employing stringent recordkeeping and led actions to bring workers compensation program into full compliance. Successfully revised job descriptions for eight categories on all levels; interviewed employees to gain accurate picture of duties/skills needed to fulfill position assignments.

January 2013 October 2013

The Hertz Corporation

Greenville, SC

Hours per Week: 50

Salary: N/A

Supervisor: John Mullowney Phonexxx-xxx-xxxx May Contact

Area Manager

Personally selected by management to utilize operational management skills in growing market share at Greenville, SC, and Asheville, NC, Regional Airport locations; tasked with multiple responsibilities for utilizing leadership strengths to achieve array of goals and train/develop outstanding staff personnel. Championed development of positive culture at Greenville location with resultant achievement of second-highest employee Pulse survey score (4.81), a best-in-class rating within the Carolina s.

Steered training of 12-member management team in improved interviewing techniques and supporting/promoting best practices, and led workshops and one-on-one coaching/counseling sessions directed toward achieving hiring decision excellence. Collaborated with colleagues in developing standardized disciplinary procedures and a tracking system that assured delivery of fair employee discipline when necessary while blocking/deterring any legal risk/liability for organization.

Designed and facilitated incentivizing and morale-boosting programs, i.e. special events, multi-tiered awards structure, that increased employee satisfaction/productivity, modified new-hire orientation to assure inclusion of HR information and organizational resources, and saved

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company thousands of dollars by bringing in-house recruitment activities and services formerly provided by employment agencies.

January 2011 January 2013

The Hertz Corporation

Charlotte, NC

Hours per Week: 50

Salary: N/A

Supervisor: John Mullowney Phonexxx-xxx-xxxx May Contact

City Operations Manager

In this assignment was tasked with responsibilities for providing multiple HR management functions/services/advisement to supervisors and employees and directing unit operations through use of Human Resources Specialists/assistants. Consistently applied in-depth knowledge of automation, budgets, manpower and force structure oversight while maintaining currency with organizational operating programs to assist managers with meeting personnel responsibilities As Supervisory Human Resources (HR) Specialist provided HR-related support for unit and oversaw processing of variety of complex personnel actions including setting pay for GS and TP personnel. Was additionally tasked with recommending disciplinary actions, written or verbal counseling as needed and interfaced with key customers/coordinating officials to assess customer satisfaction, explain personnel policies/procedures and resolve any problems/issues.

December 2002 March 2009

The Hertz Corporation

Hartford, CT

Hours per Week: 45

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Location Manager

Expertly managed daily operations as delineated by General Manager; trained/developed all newly-hire personnel and coached employees on providing highest levels of work performance and customer service. Ensured achievement of proper staffing requirements at all times and on monthly basis conducted customer training for all front-line employees. Collaborated with General Manager on developing daily rental forecasts/projections, prepared weekly Airport Market Share Report, audited weekly payroll for organizational policy compliance and approved payroll/schedules/overtime. Of note: during 2007 successfully reduced staff turnover by 15%, a record-setting retention improvement and a direct result of the success of employee-development and morale-building programs.

June 1990 January 2000

Trade Winds Citrus Limited

Jamaica, W.I.

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Hours per Week: 45

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Operations Manager

Promoted to perform multiple HR functions including employee recruitment/training, administering benefits, supervising any needed disciplinary activities and managing all HR records/documentation. Skillfully served as Co-Chair of annual flex-enrollment meetings, insightfully resolved employee conflicts/issues with insurance carriers, facilitated health fair events to promote employee wellness and performed exit interviews.

Effectively oversaw work performance of 300+ employees; held comprehensive responsibilities for prioritizing assignments to maximize productivity while achieving organizational goals. Designed/facilitated/documented best practices, maintained/improved service delivery quality and held major role in contributing to organization maintaining 80%+ in market share. Developed training programs that motivated/enhanced work performance, including new Operations Manager Training Program.

Expertly managed array of administrative duties including recruiting/developing employees, establishing development standards/policies/procedures, and transitioning unit to automated payroll system; also oversaw all security guard personnel at four largest organizational units.

September 1990 July 1991

Jamaica Saint Catherine

Jamaica, W.I.

Hours per Week: 45

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

PT Teacher

Performed array of duties as directed by organizational management.

Education/Training

Sacred Heart University, Fairfield, CT

Master of Business Administration

GPA: 3.2

Semester/Credit Hours: N/A

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Name of University, Jamaica, W.I.

Bachelor of Arts, Human Resource Management

GPA: 3.5

Semester/Credit Hours: N/A

Magna Cum Laude Graduate

Institute of Management and Production, Jamaica, W.I.

Associates Degree, Production Management

GPA: N/A

Semester/Credit Hours: N/A

University of Technology, Jamaica, W.I.

Associates Degree, Supervisory Management

GPA: N/A

Semester/Credit Hours: N/A

Villanova University

Master of Science Certificate, Applied Project Management

Knockalva Agricultural College, Jamaica, W.I.

Certificate in Agricultural Science

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

____________________________________________________________________________

Job Title: Human Resources Specialist (Workforce Strategy Program Analyst), GS-0201-14

Department: Department of the Interior

Agency: Office of Surface Mining Reclamation and Enforcement

Job Announcement Number: DEU-OSM-2017-0022

____________________________________________________________________________

I am extremely interested in being considered for the Human Resources Specialist position currently available with your agency and am submitting my resume for review. I believe you will find my background strongly matches the requirements of this position. In particular, with over 26 years of experience gained in multiple professional assignments I am well-versed in managing operations, meeting standards and guidelines, and achieving objectives.

My educational credits include a Master of Business Administration earned at Sacred Heart University in Fairfield, Connecticut, a Bachelor of Arts in Human Resource Management with Magna cum Laude Honors recognition, and two Associates Degrees, one in Production Management and the other in Supervisory Management. Additionally I hold a Master of Science Certificate in Applied Project Management and a Certificate in Agricultural Science.

During my nearly 14 years with the Hertz Corporation, I have held supervisory/management roles including Location Manager, City Operations Manager, Area Manager and my current assignment as General Manager, with oversight responsibilities for the Washington, D.C. Metropolitan Area. I have successfully utilized my extensive HR generalist background and expertise in such areas as Staff Recruitment/Retention/Development, Employee Relations, Conflict Resolution, Benefits and Compensation and HR Records Management.

Additionally, among other relevant skill sets I have developed expertise in workforce planning to ensure effective alignment of HR Management policies/practices/programs while providing analysis and assessment utilized for directing short-term and long-range workforce planning as well as developing/implementing HR programs that meet identified needs.

Throughout my career I have exhibited a commitment to quality and consistent compliance with critical governing directives, standards, policies and procedures. I am confident in my ability to deliver immediate and long-term results and you will find me to be a performance-driven leader and collaborative team player focused on achieving and surpassing goals. I am eager to discuss how my qualifications match your needs, and look forward to interviewing with you at your earliest convenience. In advance, thank you for your time and consideration.

Professionally,

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