- xxxxxx Sand Mountain Ave. Ÿ Las Vegas, NV 89166 ( (xxx-xxx-xxxx * abc@xyz.com

HR Manager ▪ District Manager

Qualifications Profile

    Self-assured, dynamic, and results-driven professional with more than 22 years providing high-performance sales management, customer service, and HR administration in the retail industry.

-    Strong passion for steering sales teams to deliver outstanding performance, driving profitability and annual sales growth from $30M to $90M over an accounting cycle.

-    Proven dedication to employee service efficiencies in HR administration and staff development that enable the company to benefit from highly motivated and competent workforce while enhancing career mobility & growth.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.

Key Expertise

Sales Management

    Marketing & Sales (Trad. & Online)

    Business Development

    Retail Sales Management

    Territory Sales Administration

    Customer Service Management

Business Operations Management

    Strategic Planning & Execution

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Fiscal & Budget Management

    Merchandise Inventory Management

    Process/Workflow Improvement

    Productivity Improvement

    Cost Containment

    Risk Management

    Profitability Management

    Policies & Regulatory Compliance

    Project/Program Management

Administration

    Strategic Human Capital Planning

    Salary & Benefits Administration

    Personnel Administration

    Manpower Sourcing & Recruitment

    Talent Retention & Management

    Performance Appraisal

    Career Development

    Employee Relations Management

    Labor-Management Relations

Technical

    HR Apps: Job Application System Tracking System, MAX Scheduler and Forecasting, Integralink Employee Relations, & HOST Apps

    ERP: PeopleSoft

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook), Adobe Acrobat, & Lotus Notes

    PM Tool: MS Project Manager

Professional Experience

Target Corp. Greater Las Angeles/Inland Empire/Las Vegas

    Lead and supervise 8 hourly managers, 12 hourly supervisors, and 500+ hourly employees in managing routine operations with responsibilities in revenue growth and profitability with annual sales ranging from $30M $90M.

    Provide HR support managing talent development and retention, conducting monthly career and succession planning, Conduct strategy sessions with district leadership in developing and executing sales and promotional campaigns covering both lean and peal seasonal periods to maximize revenue potentials.

    Provide team with performance feedback and annual performance reviews to motivate and increase productivity

    Serve as Community Captain for the Las Vegas, NV market.

    Oversaw branch compliance management to mitigate financial and operating risks in generating revenues and growing the business, building professional relationships with stakeholders to influence their management decisions in supporting environment friendly operations, market-driven pricing, and WIC initiatives for 90 stores in assigned areas.

    Conducted risk assessments to ensure compliance with company policies, best practice, and California Law, interacting with legal partners in executing new policies and procedure to mitigate risk from new laws.

    Led WIC (Women s, Infants, & Children s) programs including developing partnerships with each state s head of WIC, developing training content, and analyzing non-compliance issues that resulted in revenue stagnation.

    Saved $5M from potential lost revenue, developing strategic partnerships to drive sales growth.

    Managed employee relations (ER) resolving issues such as workplace harassment, while coaching and training managers to effectively handle employee concerns, and adhering to open door policy

    Reduced turnover to 28%, developing executives and enforcing adherence to company ER guidelines.

    Recruited and staffed all store positions, conducting job interviews, ensuring only high caliber candidates go through assessment, and managing onboarding and training for up to 375+ employees.

    Developed 8 HR Resource Managers on various ER issues and best-of-breed HR processes, conducting continuing education programs for new executives to become effective leaders and communicators.

- xxxxxx Sand Mountain Ave. Ÿ Las Vegas, NV 89166 ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

    Transitioned a neglected HR department to comply with national company standards, implementing proper personnel management processes that motivated grass-roots and management performance that delivered branch sales.

    Revitalized store training programs, conducting specialized and refresher courses for continuous productivity and competency improvements, while streamlining career and succession planning and performance management.

    Enforced compliance with ethical compensation practices, benefits administration directives, and relevant policies and procedures that included the California Compliance Policy .

    Managed labor sourcing and placements, leading College Recruiting Efforts by building and sustaining campus relationships for CSUN and Pepperdine colleges through campus events and staging career/job fairs.

    Led Employee Relations Compliance Audits in 3 districts to enforce proper supervision of hourly team members and assess the risk associated with union activity.

Robinsons-May/Meier & Frank Canoga Park, CA

    Provided HR directions in multi-store sites, overseeing recruitment and placement, training programs, employee relations, and annual performance audits for executives, tenured staff, and temporary hires, while ensuring compliance with, and alignment of branch objectives with corporate missions, objectives, standards, and industry regulations.

    Implemented strategic college recruiting strategies based on history campus recruitment successes, drawing individuals of exceptional talent, drive and ability to the company s sales program and career opportunities.

    Created benchmarking standards within the store for commission sales areas and management performance.

    Monitored customer service program, including mystery shoppers to ensure program requirements are executed.

    Provided consistency in wage and benefit administration, managing leaves in compliance with the California Leave Act, Pregnancy Disability Act, and Workers Compensation Leave.

Phillips-Van Heusen Corporation: Geoffrey Beene Camarillo, CA

    Provided strategic and tactical direction in managing store operations, while overseeing continuing education for management and staff, ensuring training consistency in developing new Store Managers within the U.S. South West Region, while updating the Regional Manager on branch and staff performance on a regular periodic basis.

    Developed store staff to meet/exceed customer service standards and sales targets.

    Liaised between corporate and field management offices in communicating changes in policies and procedures, conducting developmental conference calls with Training Managers to ensure compliance with training programs.

    Standardized store recruitment manual that enabled managers to consistently analyze data in determining the best labor sources, recruitment strategies, and processes.

    Maintained high visibility in college campus recruitment, attending job fairs, conducting campus presentations on career opportunities, and processing applicant recruitment and screening to hire only the most promising applicants.

    Maintained effective visual merchandise presentations and reduced inventory shrink from 2.50% to 0.38%.

    Advocated productivity incentives to increase retention rates, and implemented methods that increased sales volume by 50% within 1 year.

Education & Credentials

UNIVERSITY OF PHOENIX Phoenix, AZ

    M.B.A., Concentration in HR Management; Minor in Business

    B.S. in Business Administration, Concentration in Administration

Awards & Recognition

    HR Excellence Award, for successfully overhauling moribund branch HR operations, Target Corp.

Professional Affiliations

    Former Volunteer & Community Captain: organizing and staging cancer walks, food pantry packing, and large elementary school projects for Target Corp. across the Greater Las Vegas area