Driven and dynamic healthcare operations expert with years of progressively responsive experience. Possesses a demonstrated track record for managing high-performance in order to attain organizational success. Establishes and sustains mutually beneficial relationships with individuals and groups at all levels. Thrives both as a cross-functional team member and individual contributor. Committed to the seamless delivery of top-notch customer service. Tenaciously overcomes challenges via the development of holistic solutions. Seeking a challenging and exciting Practice Administrator position in the healthcare sector that will allow for continued leverage of administrative and marketing acumen, as well as deliver opportunities for continued career advancement and growth with a successful physician practice.

Finance | Marketing & Promotion | Operations Management | Sales Goals | Budgeting | Budgeting | Regulatory Compliance | Revenue Generation Relationship Building | Strategic Planning | Interpersonal Communication | Stakeholder Relations | Portfolio Management | Due Diligence

Customer Service Excellence | Critical Thinking | Cross-Functional Team Leadership | MS Office | Windows OS

Life s A Stitch ~ Production/ Operations Consultant, 2014-Present

         Consult with an embroidery provider as it relates to its production and business operation patterns; suggest daily operational improvements and methods for boosting warehouse efficacy

         Play a key role in aiding owners in strategically planning across five lines of business including development of engaging marketing efforts

         Work diligently to increase internet and public service line of business sales by 100% while simultaneously upholding embroidery production levels while decreasing production error ratio levels

Brookdale Senior Living ~ Executive Director, 2014

         Managed a newly-hired team of Department Heads that drove daily operations for a 65-bed assisted living and Alzheimer s care facility

         Comprehensively renovated the community; covered census growth, fiscal operations, departmental administration, budget development, training and regulatory compliance efforts

         Fueled successful efforts to market and rebrand the Brookdale Mission; brought the community, which was previously challenged by its finances, to within 5% of its annual budgetary goal

         Also increased census by 24% by breaking sales goals; completed 95% of renovations within budget, increased overall resident/family satisfaction and communication methods used to work with residents, their families and other staff members

Meridian Senior Living ~ Executive Director, 2011-2014

         Directed the daily functions for a 100-unit independent living apartment community

         Ran financial operations, departmental administration and budgetary compliance in various internal departments including maintenance, foodservice, recreation and transportation

         Led state and federal compliance efforts that serve to uphold high levels of staff safety

         Fostered positive resident and family relations, thus increasing overall resident satisfaction levels; also increased census at the Rose Glen Village community from 50% to an astounding 92%

         Designed and launched a new community website and marketing campaigns for both upcoming assisted and independent living efforts

Adartmac Construction ~ Director of Operations & Marketing, 2009-2011

         Supervised daily operations including the establishment of relationships within the local community to help increase business for construction

         Marketed to prospective clients, visited job sites to monitor ongoing projects and ensured compliance across all efforts with OSHA, state and county regulatory codes

         Ran all business transactions; audited Accounts Receivables/Payables, prepared budgets, fueled staff productivity and rectified all client concerns to establish a reputation for high-caliber customer service across the organization

         Increased profit margin by 38% during first year by securing hotel specialty contracts

         Expanded territory referral base to reach across a state scope; maintained 100% compliance with annual budgetary guidelines

         Also reduced company expenses by 23% and adhered to all contract deadlines within previously-agreed-upon timelines

Kingston Residence ~ Director of Community Relations, 2008-2009

         Implemented outside marketing efforts to increase local awareness of the community; promoted new marketing concepts to Catawba and the surrounding counties and founded new, lasting business relationships in the process

         Generated leads and move-ins from targeted referral sources; oversaw all elements of residents respective move-in processes and managed the departmental budget

Director of Community Relations, Continued

         Organized an average of four moving processes each month and upheld 100% budgetary compliance in all transactions

         Founded new relationships with healthcare providers which, ultimately, led to the community receiving 2009-2010 recognition for "Best Retirement Community of Catawba County

Foundation Builders ~ Executive Director/Owner, 2004-2008

         Commanded all daily company functions in alignment with applicable federal, state and local construction standards

         Developed organized, assessed, evaluated and supervised operations, including estimation, sales/marketing, safety, quality assurance, change management and policy enforcement

         Demonstrated commitment to company success in taking personal initiative to obtain Real Estate Licensure, a credential that proved vital in expanding market reach and driving sales growth

         Worked collaboratively with business partners to grow venture from a framing outfit into a comprehensive home builder over the course of four years; upheld an outstanding reputation for quality and service delivery in all processes

Digital Interactive Streams, Inc. ~ Administrator, 2001-2002

         Managed daily processes for a start-up computer software development company; aided the executive-level staff in managing their departments to foster cross-collaborative communication

         Worked tirelessly to develop accurate projections, supervise and mentor staff, as well as field pertinent human resource concerns

         Worked collaboratively with the Vice President of Marketing to form tactical marketing plans; worked under the CFO s supervision to complete all due diligence for potential venture capital groups

American Financial Benefits Corp. ~ Director of Acquisitions/Operations, 1998-2002

         Supervised operations for a brokerage company, including regulatory compliance, marketing and personnel management across departments

         Managed portfolios worth millions of dollars of total value

         Delivered aid to terminally and chronically ill individuals regarding their respective life insurance policies

         Exceeded sales expectations by 28% for all years served in role; allowed for achievement of marketing bonuses

Bachelor of Arts, Tusculum College

Licensure, Assisted Living Administrator, State of North Carolina

Training Completion, Real Estate and Florida Health & Life Insurance

Coordinator, Alzheimer's Association Walk for a Cure (raised over $15K in eight weeks, a feat achieved for two years straight)

Coordinator, Relay for Life Event (three years)

Volunteer, Middle School Volleyball Coach and Local Fire Station