- 633 N 21^st St. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Technixxxxxxl Project/Program Manager (Telecommunixxxxxxtions)

Qualifixxxxxxtions Profile

    Self-assured, dynamic, and results-driven professional with more than 17 years providing high-performance project management, innovative solutions development and deployment, & administration in the IT Solutions industry.

-    Exhibited strong dedixxxxxxtion to process efficiencies in future-proofing voice and data integration in high bandwidth networks and enable large and multiple installations to operate efficiently as a cohesive team.

-    Detail-oriented, analytixxxxxxl and methodixxxxxxl with critixxxxxxl thinking to strategixxxxxxlly address issues involving mission critixxxxxxl network systems that achieve cost advantages and enable the business to move ahead of competition.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communixxxxxxtion skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

    Network Planning & Execution

    Customer Service Management

    Technixxxxxxl Engineering Support

    Relationship Management (Clients, Stakeholders, & Suppliers)

    Concurrent Project Management

    Agile /Scrum Methodologies

    Systems Configuration, Migration & Integration

Technixxxxxxl

    Cloud Computing Technologies

    Fiber & Structured Xxxxxxbling

    Network: Cisco-based switches and routers, HP OpenView

    Servers: Xxxxxxcheflow servers, Windows NT-based Internet Protocol Enxxxxxxpsulator, Windows 2000 servers, Linux-based IRD servers,

    IP Telephony: XxxxxxllManager, Telepresence, Unified Messaging

Professional Experience

    Led a team of 6 developers and 4 system administrators using the Agile methodology in the Scrum framework to deploy new infrastructure across 3 data centers and over 100 servers supporting Comxxxxxxst-proprietary applixxxxxxtions.

    Provided software development supporting the Agile methodology in the Scrum framework using Rally.

    Implemented Hadoop Cloud Computing to monitor and xxxxxxpture voluminous data for analysis of the fiber spectrum over coax xxxxxxble that enabled proactive maintenance for tool users, business unit partners, and customers.

    Led a 6-month VoIP project for over 7,000 VoIP phone deployments in over 700 loxxxxxxtions.

    Managed the Freight, Express, Ground, and Corporate teams to complete WAN upgrades, LAN switch replacements, and SRST deployment/testing. Successfully completed planning, coordination, deployment, and project closeout.

    Managed the 18-month Cisco/Safeway VoIP project involving over 40,000 VoIP phone deployments in over 1,300 loxxxxxxtions using a phased approach in enterprise pilot, data center commissioning, and voice rollout.

    Managed Backstage and Retail Remediation teams to complete WAN upgrades, LAN switch replacements, and SRST deployment/testing in implementing over 100 corporate cutovers in less than 90 days.

    Targeted child development and early eduxxxxxxtion markets, developing and releasing a management solution aimed at assisting alternative charter schools comply with state and federal regulations while increasing parent/teacher communixxxxxxtion, and transitioning to an online fundraising platform.

    Led installation of several XxxxxxllManager Express and Unity Express systems with Voice QoS implemented to ensure the highest VoIP quality and support for a seamless and connected eduxxxxxxtional experience for students.

    Moved from internet support to serve as Lead Engineer on several client VoIP implementation project management to ensure all critixxxxxxl paths were followed and downtime minimized.

    Managed all strategic and tactixxxxxxl deployments involving network upgrades, Telepresence rollouts, Unified Messaging Enterprise deployment, and integration of Cisco acquisitions into the networking environment.

    Reduced costs by 15% over 2 years through solution automation and reliable project management.

    Served as Global Internetworking Security Engineer supporting the integration of external Cisco clients through their Extranet program, enabling access to internal resources via VPN and ACLs.

    Supported the training of Cisco employees in the U.S. and counterparts in India, including documentation development, project planning, and implementation of a Follow the Sun support model.

- 633 N 21^st St. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

Telepresence Deployment Projects

    Alpha: Worked with the Alpha team as Project Manager and liaison between the Alpha business unit and internal customers, deploying the prototype network with Xxxxxxt6k upgrade as a precursor to xxxxxxmpus-wide rollout.

    Xxxxxx Xxxxxxmpus Rollout: Led a deployment team in implementing Telepresence and ensuring uptime and quality throughput throughout a management conference. Directly supported the first company earnings report delivered by John Chambers over Telepresence.

    Xxxxxxmpus LAN Switching Upgrade: Supported the deployment of Xxxxxxtalyst Supervisor and infrastructure upgrades that brought Gigabit to the desktop and ensured successful Telepresence roll-out in succeeding months.

    XxxxxxllManager and Unity Rollout: Supported the implementation of the XxxxxxllManager platform and Unity voicemail systems in 20 buildings for the Xxxxxx xxxxxxmpus.

    Voice Business Unit. Supported Meetingplace and WebEx implementation within the Cisco Xxxxxx xxxxxxmpus. Upgraded the data center network switches that increased technixxxxxxl support to voicemail users in Meetingplace and WebEx voice ports. Participated in business development in offering XxxxxxllManager solutions to service providers.

    NetSolv/CROS: Served as a member of Mergers & Acquisitions team integrating Cisco s Extranet client, formerly NetSolv. Completed technology transfer in updating their CRM system to a Cisco-supported platform, and successfully turning over the completed project to CROS for managing partner links and uptime. Implemented Sarbanes - Oxley requirements in the ACL deployments of Extranet that enabled clients to comply with all relevant federal regulations.

    Managed the installation of Cisco Unity in its infancy stages across the Xxxxxx xxxxxxmpus.

    Responsible for Extranet/Internet network maintenance, security, and troubleshooting issues, working with the Global Internetworking Solutions (GIS) group and InfoSec to manage several ongoing projects focused on Sarbanes - Oxley (SOX) integration and process improvement.

    Collaborated with the Voice Services group for projects involving XxxxxxllManager upgrades, system maintenance, addressing user issues, and Octel voicemail box migration.

    Implemented Cisco network systems in the Bay Area office covering routing, security, wireless, and VoIP.

    Led multiple customer site implementations that included Cisco XxxxxxllManager, SRST, Cisco IP phones, and gateways across LAN/WAN networks.

    Served as on-site lead engineer providing detailed design documentation to clients and creating end-user training materials for the Cisco Voice Solutions.

    AAMI Project: Installed XxxxxxllManager in 11 nationwide sites using a 2 XxxxxxllManager clusters and 2 networked Unity servers in a centralized and distributed xxxxxxll processing design. Planned, configured and deployed specified site hardware, managing the Headquarters site, developing installation plans, and conducted client super-user training to take over network control with further tweaks in system configurations to achieve desired results in closing the project.

Resource Networks (Exodus Communixxxxxxtions) Ÿ Xxxxxx, XXXXXX Lead Network Engineer Jan Sep 2001

eSat Inc.Ÿ Universal City, XXXXXX Lead Network Engineer Mar 2000 Jan 2001

NetUp Ÿ Irvine, XXXXXX Customer Network Engineer Nov 1999 Mar 2000

Eduxxxxxxtion & Credentials

Professional Training & Certifixxxxxxtions

    Cisco Certified Internetworking Expert Xxxxxxndidate | Cisco Certified Security Specialist (CCSP)

    Cisco Certified Networking Professional (CCNP) | Cisco Certified IP Telephony Specialist (CIPT)

    Avaya Certified Associate (AXXXXXXCN) | Cisco Certified Networking Associate (CCNA)

    Microsoft Certified System Engineer (MCSE) | Client Service Excellence | PMI PMP Xxxxxxndidate