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Yyyyyy x. yyyyyy

411 Edward St.| Xxxxxx, XXXXXX xxxxxxxxx-xxx-xxxx|


Operational Management Professional

Hardworking, friendly and results-focused professional with years of diverse experience in a wide variety of work environments. Possesses 10 years of state-licensed contracting services. Thrives in high-pressure settings that demand strong attention to detail and adaptability. Demonstrated ability to excel as both an individual and a team member. Skilled in guiding and developing top-tier teams that drive results. Leader and builder of operations via strong team development and needs assessment capabilities. Identifier of problems and generator of cost-effective solutions. Seeking a continued career in operational leadership; targeting Branch and Operations Manager position. Willing to relocate for right role.


Areas of Expertise


Mechanical Aptitude |Strategic Planning | Resource Allocations | Leadership & Teamwork | Service Delivery

Needs Assessment | Quality Assurance | Customer Satisfaction | Administrative Support | Filing Processes

Interpersonal Communication | Cross-Functional Collaboration | Critical Thinking | Problem Solving

Adaptability & Flexibility | MS Office Suite | Quick Books & Av Pro 8 | AS/400


Employment History


Sunbelt Rentals Oil & Gas Services | Profit Center Manager | 2014-2015

  • Implemented Sunbelt policies and protocols for a new acquisition location; attained an operational audit scoring of 77% and a safety score of 84%
  • Guided location personnel through transitional processes and built a team that was empowered to make decisions and deliver the best true 24-hour service to customers
  • Increased fleet by over 1M OEC, thus replacing the older fleet at the end of its rental life cycle; included the new delivery, service and sales vehicles
  • Established office systems that allowed for a seamless flow of all applicable paperwork
  • Trained and enforced staff on policies; also adjusted location safety needs as required by company protocols and industry requirements, which allowed for an accident rate of 0%
  • Reviewed reports; worked down and returned equipment and work orders, filed warranty claims and billed for customer damage to capture a return that hadn t been previously realized
  • Led the Xxxxxx, XXXXXX Operations/Location leadership of a new acquisition for the Sunbelt brand; delivered consistent team leadership and direction
    • Managed the service department, parts, warranties and sales and customer service
    • Served as the second involvement with transnational training for a location after a purchase


RSC/United Rentals | Branch Manager | 2011 2013

  • Emphasized safety first, with a pervasive focus on customer service in providing parts, sales, and other branch staff with the tools needed to perform well and keep the branch at peak performance
  • Led communications, feedback and disciplinary efforts; fueled efficiency, controlled costs and analyzed financial data
  • Partook in the personnel process; evaluated staff performance and identified training needs
  • Monitored all company assets and upheld awareness of underutilized equipment
  • Evaluated methods to improve workflow using the 5-S process; exercised discretion and independent judgment across all procedures
  • Increased rental revenue to more than $1M and grew it to a $2.7M average, with highs of $4.9M OEC on rent with a total fleet size of almost 6M
  • Achieved yearly location audit scores of 98% that represented the location s operational excellence levels
  • Saw a Net Promoter score of 100% to reflect the work put into providing quality service
  • Achieved time usage high of 72% with an average of 64% (TTM); exceeded plan for used equipment sales by 116% and exceeded that total the year after
  • Attained a Customer Focus Branch Operations scoring of 100% each in service and delivery, as well as a 95% in pickups and a 98.5% in availability with no billing disputes



Yyyyyy x. yyyyyy



RSC/United Rentals | Continued

  • Achieved a 114% increase in contractor supply sales via customer inquiries and purchasing using strategic suppliers
  • Held safety huddles each day and weekly training; maintained an accident rate of 0% as a result
  • Increased damage recovery through bolstered monitoring levels and placement of immediate client phone calls that fostered open communications


Clean solutions | Warehouse & Purchasing Manager | 2010-2011

  • Acquired supplies online and provided logistic support for sales staff as they purchased cleaning and sanitation products for restaurants and industrial facilities throughout Northeast Arkansas
  • Led warehouse leadership efforts including inventory protection and trucking logistics for the most economically undisrupted supply of products and equipment within the territory
  • Upheld daily standards for rentals, product assembly, repairs, maintenance and part ordering for cleaning equipment and machinery
  • Streamlined order processing which reduced shipping errors; provided supplemental training to personnel to instill a sense of pride in work performed and the company overall
  • Facilitated cycle counts that aimed to amend physical vs. computer counts; reduced slow-moving, overstocked and obsolete inventory which brought about an idle inventory reduction of 35%

Earlier Experience


Warehouse/McElroy Rental Manager, Consolidated Pipe and Supply, 2007 2008

Branch Manager/Sales, P&F Distributors, 2002 2006


Professional Development & Credentials


Construction Management-Journeyman | Business Ethics | Contractors Law & Testing | H2s Awareness

Site Safety, First Aid and CPR | Understanding Workers Compensation | Forklift & AWP | BOSaNOVA

MSHA 40hr. & OSHA 10hr. Safety | PEC/Safeland Basic | Alcohol & Drug Use Recognition 49 CFR,382.603

Loss Prevention | Personnel Motivation & Retention | Inventory Management & Security | Commercial License (A)

Selling in the New Millennium | McElroy Equipment Sales and Repair | CP Chem. Sales | 21 Laws of Leadership

Performance Pipe, Poly Pipe, WL Plastics | Leadercast 2013 | See You at the Top (Zig Ziglar) | Cyanide Safety

Success (Tony Robbins) |The Science of Self-Confidence | The Art of Giving | Creative Management

ARA Member | Preventing Sexual Harassment | Mastering the Art of the Deal | Rental Man | MAS 200











Yyyyyy x. yyyyyy

411 Edward St.| Xxxxxx, XXXXXX xxxxxxxxx-xxx-xxxx|



March 16, 2018



Hiring Agent Name/Title

Company Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:


I bring to any leadership role years of solid operational leadership expertise, paired with a track record of success in all jobs I ve held. I work diligently to foster positive peer colleague and management relationships in order to generate positive outcomes. As a professional, I strive to achieve objectives in both team settings and as an individual achiever.


Outside of my service delivery acumen, I am often regarded as a subject matter expert in training and development, territory management and transition management as a result of both my career experience and my countless completed on-the-job trainings. As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through top-level performance. I am confident that I have the potential to be a valuable asset to your organization, and look forward to interviewing with you in the near future.



Yyyyyy x. yyyyyy

Enc. Resume


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