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- Dynamic M.S. in Human Resource Management Graduate who makes decisions to reflect positively on operational efficiency, corporate well-being, and staff satisfaction, including leading quality recruitment to encourage diversity, low turnover, and superior company loyalty and supporting multifaceted programs in compliance with regulations.
- Ambitious Self-Starter who maintains comprehensive knowledge of industry trends to address and align workforce design; uses talents with employment / labor laws, regulations / guidelines, and new legislation; and who rises above challenges to improve productivity and attain winning outcomes while thriving within complex environments.
- Excellent Communicator who builds and sustains synergistic relationships with C-level executives, decision-makers, business / administrative professionals, clients, customers, and the community to ensure seamless operational processes at all times, and who actively excels within both autonomous and collaborative administrative situations.
Third-Party Biller (2016 Present)
Capitalize on the opportunity to lead forward-thinking third-party billing efforts, including sharing responsibilities with Front Office teams to verify reservations set up and routing efforts, coordinating new account set ups with direct billing or credit card payments within the Opera System, and accurately transferring charges as necessary.
Receive airline sign-in sheets and incidental reports to process for billing, run transaction code reports, and include commentary in accounts receivable detailing amount billed and delivery details within the Opera AR notes, along with uploading information pertaining to invoice date and amount due within Doclink via detailed third-party forms.
Successfully reviewed account balances, open folios, and chargebacks.
Created payment invoices using transfer F / O billing report and preset templates.
Personally ensured all folios were closed within 7 days after guest departure or dispute.
Customer Service Credit Clerk (2015 2016)
Strategically steered high-volume customer service initiatives, including proactively responding to inquiries using credit card history reports, Elavon, and posting interfaces in Opera; determining appropriate credits given to resolve customer grievances and complaints; and researching and requesting documentation for refunds or POS transactions.
Exhibited skill in ensuring credit card information was processed and stored according to PCI standards, along with resolving issues with personal information errors, erroneous charges, and payment changes and chargebacks.
Provided ongoing input into a ServiceNow tracking program.
Consistently met Tier One of metrics standards to qualify for prizes.
Accurately updated Opera with adjustments needed to correct key accounts.
Personally printed daily journals and supported documentation for credits and / or refunds.
Cohesively made adjustments and corrections, and posted refunds and charges onto guest folios.
Human Resource Assistant I (2010 2011)
Utilized broad scope of industry knowledge toward driving control, verification, and issuance of military identification and CAC (Common Access Cards), including briefing military members on DEERS (Defense Enrollment Eligibility Reporting System) and CAC privileges, as well as verifying document information for application processes.
Efficiently maintained and updated DEERS, RAPIDS, and related software and systems.
Proactively worked to resolve complex issues while ensuring seamless HR-based processes.
Military Personnel Specialist (2004)
Demonstrated experience in receiving and approving and / or denying 600 CAC applications on a monthly basis.
Consistently received 100% in detailed customer service surveys.
Customer Service Representative Call Center
Maximized bottom-line performance by expertly analyzing consumer accounts for recommendations on profit-generating potential products and services, including advocating for products and services based on key preferences.
Entered updates, account changes, and payment information in database to consistently attain data management goals.
Successfully provided technical support for malfunctioning equipment.
Identified, reconciled, and followed up with clients to resolve product and service concerns.
Medicaid Eligibility Specialist
Contributed sharp analytical abilities toward interpreting and applying complex regulations to Medicaid applications and cases, including reviewing applications for eligibility determinations; retrieving financial and health files to verify application data submitted by applicants; and requesting additional data as necessary to meet objectives.
Optimized efficiency by scheduling interviews with clients to determine eligibility for Medicaid and other programs.
Proactively responded to inquiries while defending decisions to clients, caseworks, and in judicial reviews.
Built working rapport with community, state, and federal agencies to coordinate client benefits and services.
Played a vital role in establishing and managing high-volume personnel records, along with counseling military personnel and contractors regarding DEERS requirements and entitlements, as well as verifying personnel eligibility.
Reviewed applications for verification and issuance of CAC.
Successfully processed 300 cards per month to achieve key goals.
Master of Science in Human Resource Management Troy State University
Bachelor of Arts in Human Services Hawaii Pacific University
Labor Laws ￨ Strategic Human Resource Management
Organizational Behavior ￨ Legal Environment of Employer Decisions
Human Resource Staffing ￨ Human Resource Management ￨ Compensation Management
Training & Development of Human Resources ￨ International Human Resource Management
Leadership & Motivation ￨ Advanced Concepts & Topics in Management ￨ Business Research Design
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Elavon ￨ Opera ￨ ServiceNow ￨ Doclink ￨ Internet Applications
Excellent Professional References Provided Upon Request
Hiring Agent Name
I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.
I am excited to build a rewarding career with your company, and can offer cross-functional experience in Human Resource Operations, Office Administration, Strategic Analysis / Planning, Team Building / Training, Multi-Process Optimization, Database Administration, and Data / Records Management. I am also well-versed in Employee / Labor Relations, Interviewing / Application Processes, HIPAA / Regulatory Compliance, Project Management, Conflict Resolution, Confidential Communications, and Customer Service, among other areas.
To complement my background, please note that I attained a Master of Science in Human Resource Management from Troy State University and a Bachelor of Arts in Human Services from Hawaii Pacific University. I also hold an Associates in General Studies from Georgia Military College.
Throughout my career, I have excelled in human resources, customer service, personnel specialist, and eligibility support roles for high-profile employers such as Serco, Loews Hotel, Verizon Wireless, and the Department of Family & Children Services, among others, where I collectively demonstrated my experience toward driving success among top-performing team members; handling high-volume data / records management; managing personnel records, financial records, customer accounts, and administrative initiatives; ensuring seamless business processes; and consistently delivering excellence in customer service and employee relations within diverse workplaces. [ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience.
I look forward to hearing from you, and thank you in advance for your careful consideration.
Yyyyyy x. yyyyyy
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