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Yyyyyy x. yyyyyy

5109 Lawrence Street, North Las Vegas, NV 89081

772.359.2970

abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

Preferences Claimed: Spouse, Veterans, Schedule A, ITAC, Disability

___________________________________________________________________________

 

Job Title:

Department:

Agency:

Job Announcement Number:

____________________________________________________________________________

 

Core Competencies

Program Information Dissemination, Academic Advisement, Document Compilation/Oversight, Data Updating, Academic Progress Monitoring, Database Management, Telephone System/Facility Visitor Supervision, Monies Reimbursement, Policy/Regulation Adherence, Management Interface, Records Management, Work Scheduling, Calendar Management, Oral/Written Report Development, Problem Resolution, Defense Travel System (DTS) Management, Computer Software Applications, Office Equipment (Printers, Scanners, Copiers), HIPAA Guidelines

 

Microsoft Office Suite Software

 

Professional Experience

 

May 2011 - Present

18th Support Squadron

Okinawa, Japan

Hours per Week: 40

Series: 1702 Pay Plan: GS Grade: 5

Supervisor: Michael Schendel Phone: 634.5945 May Contact

 

Education Technician

 

Effectively serve in crucial support role for military personnel/family members regarding available Community College of the Air Force educational and professional development programs; review 275+ applications per academic term, on average, continually ensuring input of all needed data and that individuals transition smoothly into classroom environment. Collaborate with potential students to compile relevant information concerning educational and personal achievements and provide advisement regarding requirements for earning degree as well as the availability of various grants, scholarships, tuition assistance and Veterans benefits.

 

Continually track/monitor progress of individuals toward degree accomplishment including reviewing all documents to ensure completeness/accuracy of information, notifying members of

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Yyyyyy x. yyyyyy Page 2 of 6

 

 

any promotional programs, update/transmit electronic records and maintain all recorded grades; when necessary, notify members regarding unreported grades, duplicate courses and service record commitment. Also maintain database and upload into system variety of information concerning tuition assistance, reimbursement and spousal tuition assistance, and schedule tests for officers and enlisted personnel.

 

Adroitly manage all incoming telephone calls and assist facility visitors, directing to appropriate office or individual; also process any reimbursements/refunds according to regulatory/policy guidelines and regularly confer with supervisor regarding actions to be taken. Enter relevant data, ensure meeting of suspense parameters and follow-up on output/suspense/service; consolidate electronic records and other information for review and provide any needed assistance to agency manager/staff regarding record system. Develop work planning/scheduling to assure achievement of program objectives and develop/present oral and written reports in a timely manner.

 

 

April 2007 February 2011

319th Medical Support Group

Grand Forks, ND

Hours per Week: 40

Series: 0679 Pay Plan: GS Grade: 4

Supervisor: MSG Mitchell Phone: 701.747.3160 May Contact

 

Medical Records Administrator

 

Diligently assured compliance with all administrative policies/procedures and consistently disseminated any changes in regulations/procedures. Carefully maintained all hard-copy/electronic records, organized patient data to assure accuracy and ease of retrieval, managed suspense information, prioritized work scheduling and compiled data. Interviewed individuals, documented patient information and submitted for review/approval.

 

Successfully organized briefings, authored needed written reports and assisted in problem resolution by offering recommendations regarding course of actions; provided advisement to supervisor/management regarding operational status. Skillfully managed appointment calendar, uploaded educational records/data to assure proper reimbursement, served as primary point-of-contact for Defense Travel System (DTS), input customer information into system and trained new personnel regarding development of orders/vouchers in DTS.

 

Developed special/recurring reports utilizing advanced editing software to reformat drafts, memoranda, spreadsheets, graphs and presentations. Skillfully analyzed effects on support services of any changes to identify any negative operational impact; advised management regarding impact.

 

Responded to telephone calls and greeted visitors, answering any inquiries when possible or directing to appropriate department/individual. Skillfully utilized computer software/hardware, printers, copiers and scanners; also ensured compliance with all HIPAA guidelines.


Yyyyyy x. yyyyyy Page 3 of 6

 

 

May 2004 October 2005

Veterans Administration

Montgomery, AL

Hours per Week: 40

Series: 5703 Pay Plan: GS Grade: 6

Supervisor: Shirley Toney Phone: 800.827.1000 May Contact

 

Motor Vehicle Operator/Shuttle Driver

 

Skillfully maintained pick-up/delivery route covering 43 counties in Alabama and Georgia to minimize accident involvement, with responsibilities for transporting veterans to multiple locations; regularly utilized hydraulic wheel-chair lift and provided any needed assistance for individuals. Completed all training as directed and continually assured that all requirements for safe operation and proper time allocation were observed; recorded all passenger information on daily logs and, if needed, reported any accidents or vehicle damage to supervisor.

 

Delivered medical records/blood samples, developed/maintained daily task log that reflected work scheduled/performed and continually assessed government fleet vehicles to assure operational capabilities.

 

 

June 2002 September 2004

National Archives Records Administration

Camp Springs, MD

Hours per Week: 40

Series: 5703 Pay Plan: WG Grade: 6

Supervisor: Gerald Sedgewick Phone: 301.778.1550 May Contact

 

Motor Vehicle Operator

 

Tasked to pick up/deliver multiple federal records as well as any personal documents for members of Congress to/from WRNC and other government offices in Washington, D.C., areas, typically a 150-mile daily driving responsibility. Utilized forklift/other moving equipment to load and unload trucks; sequenced and prioritized shipments and ensured that all materials were properly loaded to avoid any damage, loss or mix-up. Carefully controlled unclassified/restricted access records and apprised information security manager regarding any problems/issues. Employed excellent problem resolution skills in dealing with issues concerning pickups/deliveries to provide highest levels of customer service; continually provided drivers with crucial product/delivery information concerning location, volume, restrictions and all relevant contact information.

 

Uploaded data into NARA S-5 records management database, utilized pending file/space assignment book, assigned space for new records being shipped to Federal Record Center for archiving, and shelved records with beginning/ending locations; successfully filed hundreds of SF135s.

 

 


Yyyyyy x. yyyyyy Page 4 of 6

 

 

September 2000 October 2001

Arlington County Government

Arlington, VA

Hours per Week: 40

Salary: N/A

Supervisor: John Misor Phone: 703.228.6570 May Contact

 

Motor Vehicle Operator

Effectively supported county in dealing with waste and disposal of goods; carefully reported any maintenance problems/issues to Equipment Division and diligently performed maintenance inspections before/after operation. Ensured that intersections and median strips were kept clean of sand/debris, oversaw leaf collection crews and ensured collections were completed within assigned timeframes; achieved zero complaints from assigned routes.

 

 

October 2000 September 2001

Defense Commissary

Fort Myer, VA

Hours per Week: 40

Series: 6914 Pay Plan: WG Grade: 4

Supervisor: Frank Smith Phone: 703.696.3674 May Contact

 

Store Worker

 

In this assignment provided outstanding customer support and service to wide array of individuals, including various dignitaries, members of the community, colleagues and personnel from the metro beltway government agencies. Resolved problems/issues quickly or, when necessary, referred to higher management for resolution.

 

Specific duties included stocking merchandise shelves in alignment with DECA specifications; cut cases, cleaned shelves and individual items, rotated stock, recorded any damages and disposed of or salvaged stock as directed by supervisor. Continually researched products to assure availability of stock items to align with plan-o-gram schedules; assessed sales reports and other relevant information to assure sufficient shelf space for popular products while eliminating under-performing items.

 

Was also tasked with maintaining all required fire, safety and sanitation standards, and promptly reported any workplace hazards, injuries, occupational illness or property damage resulting from workplace problems.

 

 

November 1998 July 2000

Midwest Management Technology

Maxwell AFB, AL

Hours per Week: 40

Salary: N/A

Supervisor: Leo Hall Phone: 334.953.2540 May Contact


Yyyyyy x. yyyyyy Page 5 of 6

 

 

Fleet Support Manager

 

As Base Vehicle Control Officer, was tasked to oversee fleet which included inspecting 400+ pieces of equipment valued at more than $8M; served as primary information source, prepared/maintained all needed administrative documentation and related correspondence, and trained/road tested personnel requiring military driver s license. Expertly conducted monthly safety and technical inspections and maintained/purged vehicle records. Regularly reviewed Unit Vehicle Control Office (VCO) manual to assure adherence to guidance/instruction, and implemented appropriate safety/maintenance training for VCO personnel.

 

Skillfully managed suspense information, prioritized assignments and compiled various data to recommend actions for Commander; reviewed briefings on management actions to develop resolution direction. Steered team personnel activities regarding loading military equipment/personnel for exercises and deployment; conducted various studies/surveys to determine program requirement compliance, managed program goals in alignment with Base Commander objectives, and planned scope/care/fleet readiness. Utilized equipment/processes needed for acquisition/maintenance/control and demonstrated knowledge of rules/regulations regarding use/procurement of equipment to justify requests and advise VCOs on operational costs and effective O&M.

 

Provided support for operating/management personnel by analyzing various organizational programs. Coordinated delivery/pick-up for vehicles requiring maintenance, body repair and warranty; also maintained data on repair history from private garages/dealerships. Planned/adapted/developed various places to support mission requirements and maintained information accident, inspection and investigation information. Held responsibilities for responding to correspondence, inquiries, special requests and complaints regarding transportation rules and regulations interpretation and was successful in managing Top Wheels vehicle care program: also organized training and developed operating instructions, regulations and personnel assistance guidance.

 

 

August 1997 August 1998

Sports Authority

Montgomery, AL

Hours per Week: 40

Salary: N/A

Supervisor: Jonathan Barganeer Phone: 334.395.8116 May Contact

 

Team Leader

 

Expertly directed team of 15 Sales Associates; established procedures and work schedules, assured proper staffing levels to meet department sales coverage and customer needs, led motivational meetings and delivered sales presentations. Continually evaluated work performance to assure completion, served as first-point-of-contact for any inquiries/issues and worked closely with supervisor to deal with more involved areas of concern. Assured proper training of Associates and conveyed pertinent information regarding personnel performance/progress to supervisor.


Yyyyyy x. yyyyyy Page 6 of 6

 

 

Continually analyzed inventory levels and developed inventory control system to ensure accurate records management for departmental sports/exercise equipment, requesting replenishment from other store units when needed; tracked received items and inspected products upon receipt.

 

Oversaw all equipment maintenance and recommended replacement when necessary, handled array of administrative functions including authoring correspondence and completing needed forms/documents.

 

 

 

 

 

Education / Certifications

 

University of Maryland University College Asia, Okinawa, Japan

College-level coursework

 

United States Army, Edgewater, MD

Mechanic Diploma/Certification, 1987

 

 


Yyyyyy x. yyyyyy

5109 Lawrence Street, North Las Vegas, NV 89081

772.359.2970

abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

Preferences Claimed: Spouse, Veterans, Schedule A, ITAC, Disability

___________________________________________________________________________

 

Job Title:

Department:

Agency:

Job Announcement Number:

____________________________________________________________________________

 

I am extremely interested in being considered for the (here, Terence, you would insert the position title) position available with your Agency, and am submitting my resume for review. With experience gained in multiple assignments, I am well-versed in managing operations, meeting standards and guidelines, and achieving objectives.

 

Currently I provide broad-based support for military personnel and their families regarding enrolling in the Community College of the Air Force for specific degree-focused courses or other professional development involvements. On average, I review over 275 applications during each academic term, compiling all needed, relevant data for each student as well as providing advisement and guidance regarding such issues as requirements for achieving specific degrees and the availability of an array of grants, scholarships, tuition assistance and various Veterans benefits. During the academic term I monitor the progress of students and continually review all relevant documents to assure completeness and accuracy of information, notifying students of any issues or problems that need to be addressed. I am also tasked with maintaining records and updating databases, developing and presenting various reports, and continually providing strong administrative support.

 

Prior to this assignment I served as a Medical Records Administrator for the 319th Medical Support Group in Grand Forks, North Dakota, where I was responsible for assuring compliance with administrative policies and procedures. I maintained all records, both hard-copies as well as electronic, organized patient data to assure accuracy as well as ease of retrieval, and managed work assignment scheduling, among other responsibilities. Additionally, I managed multiple administrative tasks including developing reports with specialized software, worked closely with management to assure positive impact of various decisions, and ensured compliance with HIPAA guidelines/requirements.

 

Throughout my career I have exhibited a commitment to quality and consistent compliance with critical governing directives, standards, policies and procedures. I am confident in my ability to deliver immediate and long-term results and you will find me to be a performance-driven leader and collaborative team player focused on achieving and surpassing goals. I am eager to discuss how my qualifications match your needs, and look forward to interviewing with you at your earliest convenience. In advance, thank you for your time and consideration.

 

Professionally,

 

Yyyyyy x. yyyyyy

Attachment


Yyyyyy x. yyyyyy

5109 Lawrence Street, North Las Vegas, NV 89081

772.359.2970

abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

Preferences Claimed: Spouse, Veterans, Schedule A, ITAC, Disability

___________________________________________________________________________

 

Job Title:

Department:

Agency:

Job Announcement Number:

____________________________________________________________________________

 

 

I would like to thank you for providing me the opportunity to interview with you and discuss the (here, Terence, you would insert the title of the position for which you interviewed) position currently available. Having gained a deeper insight into the assignment requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

As discussed, I am an enthusiastic, disciplined individual eager to serve as a dedicated member of your staff.  I believe you will find my experience and strong management, coordination and communications skills vital to your operations and I look forward to contributing.

 

Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  Again, thank you for the enlightening interview.  I look forward to your response.

 

 

 

 

Sincerely,

 

 

Yyyyyy x. yyyyyy

 

 

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