- 6867 Woody Vine Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Business Manager/Administrator

Qualifications Profile

    Self-assured, dynamic, and results-driven management professional with more than 18 years providing high-performance sales, customer service, and business operations management in the retail industry.

-    Strong passion for delivering outstanding customer service and process efficiencies in managing and growing the business, creating operating cost advantages and a reputation for quality products and services in target markets. .

-    Detail-oriented, analytical and methodical with critical thinking to strategize solutions in addressing professional relationship and work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership with strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

Sales Management

    Marketing & Sales (Trad. & Online)

    Retail Sales Management

    Customer Service Management

    Event Management

Business Operations Management

    Strategic Planning & Execution

    Business Development

    Inventory/Warehouse Management

    Fiscal & Budget Management

    Process/Workxxxxxxow Improvement

    Supplier Contract Management

    Relationship Management (Clients, Stakeholders, & Suppliers)

    Profitability Management

Administration

    Personnel Administration

    Manpower Sourcing & Recruitment

    Performance Appraisal

    Staff Supervision & Training

    Policies & Regulatory Compliance

    Records & Document Management

Technical

    Apps: POS

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

Professional Experience

Phantom Fireworks St. Augustine, XXXXXX

    Provide strategic direction and exemplary organizational leadership in managing routine operations covering front office sales and customer services, as well as back-office accounting and inventory management for one of the largest fireworks retailers in the country.

    Develop and execute multiple strategies to operate more efficiently and generate revenues to ensure high profitability.

    Manage HR support in staff recruitment and career development, supervising over 50 employees, including two assistants, developing daily work schedules to meet store commitments, conducting performance reviews, EAP training, and maintaining records following company HR policies.

    Ensure compliance with business and legal requirements, company policies and procedures, and service quality standards that enable the business to prosper.

    Build sustainable professional relationships with clients and suppliers that create a strong reputation in the market.

    Oversee staff involvement in community outreach programs to maintaining continuing market and public presence.

    Attend media interviews and maintain social media presence to address customer needs through online feedback.

    Manage store merchandising, advertising, promotions, driving staff performance in providing customer service that maintains a satisfying customer experience around company products and services, and managing escalated resolution of complaints that restore customer confidence and business patronage.

    Manage fiscal projections and budgeting while managing the warehouse and merchandise inventory, forecasting and addressing market demand, and maintaining low shrinkage through weekly cycle counts and bi-annual physical inventory accounting.

    Provide accounting support, approving invoices, conducting daily retail performance analysis, cash reconciliation, and maintaining financial records for historical, statistical, and business trending for use in strategic planning.

Education & Credentials

    XXXXXXORIDA ATLANTIC UNIVERSITY

M.B.A., Concentration in International Business, (Expected Mar 2017)

Bachelor of Business Administration, Concentrations in Leadership & Management (2012)

    XXXXXXORIDA STATE COLLEGE, Associate in Arts (2012)

Award/Recognition

    Manager of the Year, Phantom Fireworks (2015)