• Goal-Oriented Leader who offers a background in High-Volume Sales, New Business Development, Client Needs Analysis / Assessment, Client Account Management, Strategic Analysis / Planning, and Trends Tracking.
• Out-of-the-Box Thinker who drives the bottom line by exhibiting synergistic team building talents, as well as sharp creativity and commercial awareness to conceptualize, manage, and deliver all business goals on time.
• Excellent Communicator who excels at analyzing client needs, identifying lucrative sales opportunities, defining strategies for capturing new business, and attaining substantial leveraging within competitive markets.
• Ambitious Self-Starter who boasts of above-average career results, and can make sound business decisions to reflect positively on retail / operational well-being in alignment with a company s vision, value, and goals.

Inside Sales Representative

  Utilize broad scope of industry knowledge and dynamic business acumen toward contacting company executives to aggressively market and sell product the Star12 Pass for a one-year period to thousands of courses.

  Improved growth and revenue by consistently collaborating with teams to boost productivity.

  Met all personal goals while continuing to strive for methods to create xxxxxxre referrals and sales.

Sales Consultant

  Capitalized on the opportunity to lead results-focused sales of state-of-the-art oxygen and other respiratory supplies to U.S.-based customers, including actively serving as a liaison in referring overall sales to 500+ Lincares nationwide.

  Supported affiliate companies with care and set up of respiratory, durable medical supplies, and equipment to patients.

  Personally maintained Top Sales Representative status throughout employment.

  Successfully trained new hires to build and sustain improved productivity initiatives.

  Served as an integral back-up manager during district and / or area managers absence.

Customer Care Representative

  Drove business growth by supporting clients and personnel in multifaceted business procedures, including refunds, gift cards, inspections, discounts, and proxxxxxxtions, and resolved retail challenges to achieve core goals.

  Spearheaded management support throughout key processes while corresponding with customers.

Pharmacy Technician ￨ Pharmacy Services Representative

  Spearheaded delivery of quality customer service for a large-scale mail order pharmacy, including receiving inbound calls for filling prescriptions, answering and forwarding questions or concerns regarding medications, handling billing, resolving complaints, and facilitating shipping while serving on a five-member team in locating prior patients.

  Led coordination and processing of new and / or existing patient medication orders and reorders, including verifying / re-verifying insurance benefits; translating and entering new or refill prescriptions into the pharmacy information system; communicating and collecting copay axxxxxxunts; obtaining authorizations / reauthorizations; and screening, identifying, resolving or deferring orders that have accounts receivable or clinical problems.

  Actively supported both employers in maximizing all quality services in deadline-driven environments.

  Coordinated efforts with internal / external customers to accurately process orders in a timely manner and effectively met all financial and clinical requirements prior to fulfillment.

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Manager

  Maximized bottom-line performance by directing fast-paced retail operations, including recruiting, training, mentoring, and managing a top-notch team of associates; handling all sales, product placement, inventory, auditing, schedules, ordering, and ledgers; xxxxxxnitoring productivity; and ensuring compliance with corporate goals.

  Exhibited experience with strategic and quantitative methods for business, as well as accounting and negotiations.

  Successfully served as a liaison between corporate office, fellow co-workers, staff, and valued customers.

  Conceptualized, developed, and implemented a new incentive to raise sales 6% in one xxxxxxnth, along with improving loyalty by 8% and increasing customer satisfaction rates by 6%.

Pharmacy Account Specialist

  Strategically steered quality healthcare information management services, including delivering value-added products and services for transaction processing, data analysis, and decision support while administering quality services for a pharmacy benefits company by verifying claim adjustments made through account management and clarifying that the comprehensive information adjusted was accurate in collaboration with hundreds of diverse insurance companies.

  Supported agreements and negotiations to tailor efforts to insurance requests made to assist patients and pharmacies.

  Proactively served as a frontline for customers services to pharmacies to achieve benefits objectives.

  Supported policies and practices utilized by call center and tailored to particular insurance requests, and authorized various claims on the basis of policies and paid axxxxxxunt agreed by insurance company.

Radiology Consultant

Record Management Services

  Contributed talent in multitasking within a details-focused role, including creating patient schedules, locating patient data for physicians to compare and report on, and create updated valuable charts and / or references.

  Transported and positioned patients for technologists, ERs, and nurses in alignment with treatment needs.

  Optimized administrative efficiency by maintaining accurate records and files, including responding to multiline telephones; relaying messages; and assisting with cleaning, maintaining, and ordering of equipment / supplies.

  Supported department in becoming paperless and filmless through PACS systems.

  Established and coordinated priorities, and distributed tasks for efficient completion.

Management ￨ Tech Support ￨ Escalation

  Played a vital role in training teams within a technical support department on proper techniques for various operations of alarms, including resourcefully coordinating the scheduling and development of technicians nationally.

  Planned and prioritized schedules, breaks, and training development for employees to meet or exceed objectives.

  Delivered step-by-step procedures for troubleshooting and critical operation of business and residential alarm systems.

  Proxxxxxxted to Quality Assurance to resolve escalated customer issues for presidential accounts with a select team of five professionals, and provided solutions to all other issues managers could not resolve.

Bachelor of Business Administration Avila University

Associate of Arts Degree Maple Woods Community College

Microsoft Outlook ￨ Meditech ￨ PACS ￨ Visual Basic ￨ PeopleSoft ￨ RadNet ￨ Cerner Millennium ￨ Types 65 WPM