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Yyyyyy x. yyyyyy
121 Craig Avenue-Freeport, NY 11520 abc@xyz.com
Management ~ Customer Service ~ Marketing ~ Business Support
Profile
Business-savvy professional with valuable practical experience in client-focused, service-oriented industries ranging from client/public relations, customer service, administrative, accounting, and financial reporting, through human resources, sales support, order processes, and technology; BS in Business Management
Dynamic communication and interpersonal relation skills instrumental to productively interfacing with customers, senior management/corporate executives and staff
Excel in prioritizing, organizing and managing workflow/projects to optimize productivity and efficiency, meet stringent deadlines and achieve aggressive performance goals
Proficient in compiling, analyzing, organizing, and reporting complex data, conducting research and managing information systems
Equally effective in leadership, independent and collaborative roles
Solid skills in MS Office Suite (Word, Excel, Outlook, Access), QuickBooks and Adobe
Education
BS, Business Management, Farmingdale State College-NY; 2013
AS, Business Administration, Nassau Community College-NY; 2011
Key coursework in: Management Theories and Practices, Operations Management, International Business, Strategic Management, Marketing Principles, and Management Information Systems through Accounting, Corporate Finance, Financial Markets/Institutions, Economics, Business Statistics, and Business Law
Professional Experience
Accounting Clerk, U.S Globe Service Corporation-Garden City Park, NY 2014-Present
Solely responsible for $100K weekly in corporate Vice President s wholesale orders, includes invoicing along with direct interaction with wholesale clients to adjust orders/resolve discrepancies
Proficiently invoice all facilities under contract with corporation, with key clients ranging from New York State Department of Transportation, New York State Department Tax and Finance and New York State Department of Labor through New York State Office of Technology and various New York State Correctional facilities; includes collecting critical data for P&L reporting
Independently audit sales/commission reports for Vice President of Wholesale and sales staff
Effectively manage daily open order reporting for corporate as well as 3 subsidiary companies, including preparing and presenting reports to President and Vice President; spans compiling and organizing data through tracking information for drop shipments and producing order status reports
Efficiently handle all wholesale and standard customer returns and shipments, from analyzing and troubleshooting through creating authorization forms and return documentation; use both UPS WorldShip and FedEx Office Shipping Manager software
Optimize productivity and efficiency through expert use of broad technologies including QuickBooks, MS Office Suite and various major eCommerce sites including Amazon and eBay
Page/Aide, Freeport Memorial Library-Freeport, NY 2005-Present
Steer and supporting broad areas of operation spanning human resources/volunteers management, customer service and public relations through administrative, financial, technology, and security
Provide administrative support to executive/senior management as well as Board members and patrons; includes managing inbound phones, documenting/routing messages, distributing memos, coordinating materials for presentation to stakeholders, conducting research, and handling deposits
Deliver quality service in assisting patrons with inquiries, materials location and program signups
Effectively assist patrons with computers/technologies as well as provide operational technical support including updating software, setting up computer stations and audiovisual equipment and coordinating technologies supporting IRS VITA tax assistance program
Proficiently manage over 200 volunteer hours, with responsibility for organizing hours and coordinating volunteer information/records
Collaborate in security operations, from monitoring activities and identifying/responding to potential problems through interfacing with staff and patrons to address and resolve related issues
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