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Experienced Strategic Leader with 15+ years of experience in high-stress environments along with a strong background within a variety of industries. Experienced in overseeing shipment/freight logistics, supervising cross-functional teams, and managing large-scale projects. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with clients, vendors, and co-workers.

Proficient in: Microsoft Office Suite, SAP, B2B, and QAD

• Directly manage a variety of operational functions within a fast-paced environment with a concentration on increasing productivity and operational efficiency
• Design and implement logistics related policies, monitor time sensitive goals/deadlines, and compile in-depth reports on freight and goods
• Play an integral role in sourcing new customers, managing key accounts, and both negotiating and dispatching customer shipments
• Utilized superior communication and interpersonal abilities in order to build positive relationships with carriers, vendors, and clients

• Successfully managed both domestic and international shipping schedules and load movements which were located in the United States, Canada, and Mexico
• Led the development and implementation of a door-to-door load movement methodology within the organization which resulted in an increase in efficiency in addition to facilitating communication between US Customs, import/export carriers, and domestic carriers during freight movements
• Maintained a keen knowledge of NAFTA regulations and best practices, managed certificates, invoices, and letters of instruction, and executed business improvement projects

• Directed several customer service and operations functions which included overseeing both order entry and order changes/updates
• Completed RMAs prior to merchandise being returned, created in-depth logistical reports, and investigated/resolved complex customer service issues
• Successfully maintained high levels of customer satisfaction through the implementation of efficiency order entry processes and maintaining accuracy in invoicing
• Implemented a paper free invoicing process which resulted in expediting payments in addition to tracking shipments, managing customer billing, and providing order status to customers

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• Utilized superior communication abilities in order to provide superior customer service to customers within a high stress environment
• Entered customer orders in a timely manner, coordinated merchandise delivery, and completed field store visits to ensure product was merchandised correctly
• Supervised a cross-functional team which required providing individualized feedback and coaching in addition to successfully diffusing complex employee situations

Additional Professional Experience Includes:

• Bilingual Customer Desktop Support Representative, IBM/CGS