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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Experienced Strategic Leader with 15+ years of experience in high-stress environments along with a strong background within a variety of industries. Experienced in overseeing shipment/freight logistics, supervising cross-functional teams, and managing large-scale projects. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with clients, vendors, and co-workers.


Proficient in: Microsoft Office Suite, SAP, B2B, and QAD

Key Competencies


         Freight Logistics Management

         Shipping Regulations/Laws

         Staff Management

         Strategy Implementation


         Creating Shipping Schedules

         Cost Management

         Key Account Management

         Team Leadership


         Process Improvement

         Attention to Detail

         Project Management

         Complex Problem Solving


Professional Experience

MLS Freight Logistics, Atlanta, GA September 2015-Present

Logistics Specialist

  • Directly manage a variety of operational functions within a fast-paced environment with a concentration on increasing productivity and operational efficiency
  • Design and implement logistics related policies, monitor time sensitive goals/deadlines, and compile in-depth reports on freight and goods
  • Play an integral role in sourcing new customers, managing key accounts, and both negotiating and dispatching customer shipments
  • Utilized superior communication and interpersonal abilities in order to build positive relationships with carriers, vendors, and clients


Interra International, Inc., Atlanta, GA October 2014-August 2015

Global Logistics Specialist

  • Successfully managed both domestic and international shipping schedules and load movements which were located in the United States, Canada, and Mexico
  • Led the development and implementation of a door-to-door load movement methodology within the organization which resulted in an increase in efficiency in addition to facilitating communication between US Customs, import/export carriers, and domestic carriers during freight movements
  • Maintained a keen knowledge of NAFTA regulations and best practices, managed certificates, invoices, and letters of instruction, and executed business improvement projects


CME Wire and Cable, Suwanne, GA February 2012-May 2014

Customer Care and Operations Performance

  • Directed several customer service and operations functions which included overseeing both order entry and order changes/updates
  • Completed RMAs prior to merchandise being returned, created in-depth logistical reports, and investigated/resolved complex customer service issues
  • Successfully maintained high levels of customer satisfaction through the implementation of efficiency order entry processes and maintaining accuracy in invoicing
  • Implemented a paper free invoicing process which resulted in expediting payments in addition to tracking shipments, managing customer billing, and providing order status to customers

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

Global Traders Corp., Lawrenceville, GA October 2007-January 2012

Bilingual Customer Operations Support

  • Utilized superior communication abilities in order to provide superior customer service to customers within a high stress environment
  • Entered customer orders in a timely manner, coordinated merchandise delivery, and completed field store visits to ensure product was merchandised correctly
  • Supervised a cross-functional team which required providing individualized feedback and coaching in addition to successfully diffusing complex employee situations


Additional Professional Experience Includes:

  • Bilingual Customer Desktop Support Representative, IBM/CGS




Master of Business Administration, Supply Chain Management

Southern New Hampshire University


Bachelor of Science, Global Business Management

University of Phoenix


Associate of Science, Computer Network Systems

ITT Technical Institute


Professional Affiliations


Member, National Society of Hispanic MBA s

Member, UOPX Alumni Association


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