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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

TS/SCI Clearance

____________________________________________________________________________

 

Job Title:

Department:

Agency:

Job Announcement Number:

____________________________________________________________________________

 

Core Competencies

Knowledge Management (KM) Team Leadership, KM Architecture, Knowledge Collection/Transfer, Strategic Planning, Information Technology (IT) Utilization, IT Solutions Development, Records Management, Web Information Exchange, Systems Planning, Corporate Databases, Groupware, Security, Business Process Analysis, Information Sharing/Data Dissemination, Customer Operations Support, Problem Resolution/Recommendation Formulation, Government-Provided KM Portal Utilization, Continuous Process Improvement, Program Management

 

 

Professional Experience

 

June 2016 Present

ARMA Global/GDIT

Tampa, FL

Hours per Week: 45

Salary: $110,000 annually

Supervisor: N/A Phone: N/A May Contact: N/A

 

Senior Knowledge Manager

 

Effectively support 2,000+ military/civilian/contract employee brigade-level unit, with specific duties in providing oversight of a Knowledge Management (KM) team of five individuals. Develop procedures for effective knowledge collection and transfer, establish/maintain excellent learning environment to assist individuals in problem resolution and utilize available technology to gain and distribute knowledge to various decision makers. Tasked to establish KM strategic planning, operational concepts, records management policies, databases/standards, methodologies for exchanging Web information, systems planning, groupware and security.

 

Design KM architecture, direct KM team and provide input to Government Knowledge Manager (GKM) for adapting KM plan; formulate plans, coordinate various technical aspects of knowledge systems, develop/install/manage applications that support information sharing/data dissemination for customer operations, and support KM portal that provides KM activity status to

Page 1 of 8


Yyyyyy x. yyyyyy Page 2 of 8

 

GKM. Continually utilize KM resources supporting internal/external IT service management and assure information availability as needed to support sound operational decision-making; also incorporate Continuous Process Improvement and Program Management into KM projects.

 

 

October 2015 June 2016

ARMA Global Corporation

Tampa, FL

Hours per Week: 45

Salary: $90,000 annually

Supervisor: N/A Phone: N/A May Contact: N/A

 

Knowledge Manager

 

Expertly assured creation/collection/validation/storage/distribution/assimilation/application of knowledge within organization to support adapting KM Plan based on business process analysis, enterprise-level IT solution innovations, knowledge audits and SharePoint performance monitoring to improve customer efficiencies/effectiveness. Tasked to design, develop, install and manage applications in collaboration environments, i.e. Defense Ready, SharePoint (2007-10) and MS Office Suite, providing data dissemination/sharing to support customer relations. Developed recommendations, visualized, correlated and coordinated technical aspects of interrelated information/knowledge systems, including those with information processing capabilities. Was strong contributor to KM portal that provided information covering status of KM activities to GKM; utilized KM resources in supporting internal/external service management priorities to ensure immediate availability for informed decision-making.

 

 

December 2008 October 2015

Department of the Army

Fort Belvoir, VA

Hours per Week: 45

Salary: $76,467 annually

Series: 0341 Pay Plan: GG Grade: 11

Supervisor: Monica Williams Phonexxx-xxx-xxxx May Contact

 

Administrative Officer

 

For Command Group, oversaw work performance of 24 senior level personnel supporting activities of brigade-level unit of 2,000+ military/civilian/contract personnel. At three-star and four-star General Officer and Flag Officer headquarters, prepared executive communication and worked closely with military/civilian leadership of inter-agency organizations. Held multiple responsibilities covering administrative/personnel services and administrative management crucial to operation of unit; prepared array of correspondence and reports for appropriate signature and assured correct dissemination of information.

 

Continually utilized in-depth administrative strengths in developing process improvements directed toward increasing effectiveness/efficiencies to meet project/mission time frames. Additionally, oversaw calendar/schedule for six senior Group members as well as four


Yyyyyy x. yyyyyy Page 3 of 8

 

categories of meetings/events. Successfully completed SharePoint training and served as Group KM, with responsibilities for updating/tracking 24 portal sites; also completed protocol training administered by JMAR Management and Training and the Protocol School of Washington, and was selected to serve as Unit Protocol Officer, with responsibilities for coordinating meetings/office calls with Unit Commander, Deputy Commanders, unit ceremonies and other multiple events to ensure adherence to all protocol requirements. Conducted in-progress reviews of meetings/ceremonies/unit events, prepared any needed scripts and oversaw all travel arrangements for senior Group members. Monitored credit cards and processed passport/visa applications ; successfully reported zero security incidents while working with classified documents on daily basis. During assignment gained strong familiarity with DODM 5200.01-V2, DODM 5200.07-V4 and AR 380-5 for security classification information, and was a hand receipt holder for equipment valued at $200K.

 

 

October 2006 August 2008

Department of the Army

Fort Bragg, NC

Hours per Week: 40

Salary: $23.28/Hour

Pay Plan: YA Grade: 2

Supervisor: B.J. Del Valle Phone: 910.243.2250 May Contact

 

Human Resources Specialist (Military)

 

As Deputy of the Awards Branch at the Joint Special Operations Command was tasked with administering the Joint Military Awards Program, Civilian Awards Program and Records Management Program including all supporting automated systems; served as point-of-contact for related issues including providing interpretation of regulations/procedures for staff. Utilized various historic and analytical data to develop work schedules and employed military/civilian SOPs as well as command guidance for publication/distribution.

 

Provided written/oral recommendations regarding awards program, oversaw JSOC Decorations and Awards Board, performed relevant research/fact finding and continually provided excellent advisement to Board members. Developed array of electronic databases, employed scanners/word processing software to create award packages while assuring adherence to command policies as well as those of USSOCOM, USASOC, AFSOC, SECNAV and other service branches. Additionally assisted personnel with any award-related inquiries and in absence of Chief performed all functions typically performed by Chief.

 

Expertly reviewed all documents to assure grammatical accuracy prior to forwarding to higher levels for needed review/endorsement, hand-carrying if necessary to gain final approval; established suspense dates for final approval to ensure completion. Distributed awards to subordinate units, prepared accountability status reports for Commanding General and other staff agencies, utilized multiple word processing/database management software on daily basis and supported colleagues with technical expertise in the use of Microsoft products and solving computer/network problems and issues.

 

 


Yyyyyy x. yyyyyy Page 4 of 8

 

October 2004 September 2006

Gemini Industries Inc./Joint Special Operations Command

Fort Bragg, NC

Hours per Week: 40

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

 

Management Specialist

 

In this assignment, held responsibilities and duty assignments as delineated in work history description provided above for military Human Resources Specialist.

 

 

February 2002 October 2004

Global Services Corporation

Fayetteville, NC

Hours per Week: 40

Salary: N/A

Supervisor: Ken Deines Phone: 910.868.5500 x224 May Contact

 

Payroll Manager/Financial Management Specialist

 

Skillfully oversaw array of budget administration tasks including formulation, execution and reporting of direct/reimbursable funds; also reviewed various payroll-related regulations, processed multiple payrolls including semi-monthly/bi-weekly attendance data, managed electronic funds transfer (EFT) actions and oversaw activities related to leaves, taxes, benefits and other payroll records information. Adroitly investigated/resolved civilian-related payroll issues including career, term, temporary and emergency hire employment as well as any discrepancies involving health benefits, group life insurance, 401(k) plans and personal/sick leave requirements.

 

Processed requests for advances and travel vouchers, uploaded W-4 data, distributed W-2 forms and resolved multiple tax issues/problems; maintained records in Deltek and ADP software programs, integrating any needed changes at appropriate times during pay cycle. Directed work performance of administrative staff, providing technical support with telephone calls, walk-ins and computer-general requests.

 

Successfully completed network administrator internship assignment, maintained Windows operating systems, reloaded software, performed system back-up, maintained disks and assured optimal system performance. Skillfully installed/maintained hardware and software for laptop/PC computers, printers, CD ROMS, scanners, modems and power supplies functioning within LAN, and troubleshot/resolved problems. Also set up personal areas, IDs, passwords and print queues, trained staff personnel on various software programs, researched hardware/software/application programs to identify solutions, monitored server performance and devised all necessary recovery plans

 

 


Yyyyyy x. yyyyyy Page 5 of 8

 

November 2000 February 2002

Global Services Corporation

Location: N/A

Hours per Week: 40

Salary: $23,000 Annually

Supervisor: Nancy Nicholson Phone: 910.868.5500 x226 May Contact

 

Human Resources Assistant/Secretary

 

Provided outstanding administrative assistance including maintaining currency with organizational structure and status of current projects, researched various areas/issues and developed guidance and executable tasks for command staff. Graciously received visitors, managed incoming telephone calls and directed calls to appropriate individual/department, maintained calendars for various individuals and scheduled appointments/meetings. Maintained/filed assorted documents and records according to standard procedures, processed benefits information, arranged travel-related reservations and accommodations and prepared all needed vouchers/reports. Diligently received/sorted/distributed mail, reviewed all internal/outgoing correspondence to assure grammatical accuracy, coordinated conference activities and maintained suspense files and the office library.

 

Uploaded, stored, retrieved and manipulated computerized data to author reports/correspondence/memoranda and develop multiple forms and databases; software included WordPerfect, MS Word/Excel/Access/PowerPoint and Calendar Creator. Also prepared/tracked special delivery mailings, ordered/maintained office supplies, issued POs for local purchases, performed payroll deduction for purchases, delivered merchandise to appropriate individuals, prepared in-processing packets for new employees, utilized ESPQ to upload/transmit security clearances, assisted Security Custodian and continually tracked personnel information.

 

 

July 1999 May 2000

The Financial Store

Germany

Hours per Week: 40

Salary: $25,000 Annually

Supervisor: N/A Phone: N/A May Contact: N/A

 

Administrative Assistant

 

Held comprehensive responsibilities for setting appointments by telephone, maintaining the office calendar, processing incoming applications and uploading information into automated contact file; also prepared response correspondence to acknowledge receipt of application as well as policy delivery. Courteously responded to incoming telephone inquiries, assisted clients with resolving various problems, placed ads in print media and prepared letters for clients. Utilized subject matter expertise and creative skills to design visual presentations as well as printed publications that contained graphics, illustrations, photographs, text 3-D displays and animations on various page layouts. Also researched various software programs and provided


Yyyyyy x. yyyyyy Page 6 of 8

 

insightful advisement to owner concerning software/hardware to acquire to maximize organizational performance.

 

 

December 1999 April 2000

U.S. Army MEDDAC

Social Work Service

Heidelberg, Germany

Hours per Week: 40

Salary: $23,000 Annually

Supervisor: N/A Phone: N/A May Contact: N/A

 

Secretary, Family Advocacy Program

 

Graciously received clients, responded to telephone inquiries with discretion/diplomacy, prepared needed intake forms, authored correspondence/memoranda/reports and tracked distribution. Screened/distributed mail and developed/maintained mail tracking log, designed a well-received procedure for use by Case Review Committee, and processed all organizational agendas, presentations, form DA 2486, command letters and committee minutes. Followed MARKS system to set up and maintain office files/records, received CHCS and KG ADS system training and utilized system on daily basis for staff orientation/training. Continually responded to routine requests for status of various reports/suspense files for main clinic as well as five outlying clinics. Successfully met deadlines/suspense dates, performed timekeeping activities and input UCAPERS, compiled information necessary for monthly/quarterly reports and provided any needed support for other departmental functions.

 

 

May 1992 June 1999

U.S. Army

Various Locations

Hours per Week: 40

Salary: $30,000 Annually

Supervisor: N/A Phone: N/A May Contact: N/A

 

Telecommunications Center Operator

 

Expertly oversaw installation/operations of teleprocessing and telecommunications center operations, electronic message traffic and unit/direct support maintenance in mini-/mainframe telecommunications systems, automatic messages, peripheral equipment and other computer systems. Was tasked with software development, troubleshooting, systems analysis, LAN/WAN and system administration, and automation information support. Conducted COMSEC equipment/material accounting and safeguarding, prepared COMSEC inventory reports and performed Information Support Services Office (ISSO) actions concerning distribution, printing, publications and records management.

 

As USASOC Commanding General protocol assistant, was responsible for scheduling/coordinating higher headquarters and VIP visits and maintaining invitee lists on dbase III; also managed incoming calls, greeted guests, coordinated travel arrangements and


Yyyyyy x. yyyyyy Page 7 of 8

 

maintained hand receipts for equipment valued at $70K+. Oversaw scheduling and other arrangements for military/civilian schools, prepared TDY orders (form DA 1610) and was account manager for unit funds and training support accounts. Operated audio-visual and electronic presentation equipment, managed computer graphics workstation, designed graphics utilized in briefings/presentation and served as point-of-contact for military correspondence regarding organization/structure.

 

Other clerical/administrative responsibilities included managing discharges, assignment transfers and applications to service schools; utilized MS Excel software to design personnel rosters of individuals eligible for re-enlistment, screened records and processed all needed eligibility documentation including 1000 re-enlistments/reclassifications; also processed foreign language proficiency pay and hazardous duty requests.

 

 

 

 

Education

 

American Intercontinental University, Hoffman Estates, IL

Bachelors Degree, Computer Systems, 2004

GPA: 4.0

Semester/Credit Hours: 180

Summa cum Laude Graduate

 

American Intercontinental University, Hoffman Estates, IL

Associates Degree, Business Administration, 2003

GPA: 4.0

Semester/Credit Hours: 90

Summa cum Laude Graduate

 

 

 

Training / Certifications

 

Frontline Supervisor Training, 2016

Change Management Certified, 2016

ITILv3 Foundation Certified, 2016

Certified Knowledge Manager, 2016

SharePoint 2010 Site Administrator, 2016

Administrative Management Certificate Program, 2015

Administering and Maintaining Windows 7, 2014

Project Management for Administrative Professionals, 2013

The Protocol School of Washington, 2013

Lean Office Training, 2012

Office Management, 2012

7 Habits of Highly Effective People, 2012

JMAR Protocol Course, /2011

Building Portals and Managing Content w/SharePoint 2007 01/1011


Yyyyyy x. yyyyyy Page 8 of 8

 

 

Basic Noncommissioned Officer Course (Distinguished Honor Graduate), 1996

Standardized COMSEC Custodian Course, 1996

Non-Commissioned Officers Academy, Fort Gordon, GA

Primary Leadership Development Course, 1995

Non-Commissioned Officers Academy, Fort Bragg, NC

Record Telecommunications Center Operator (Honor Graduate), 1992

United States Army Signal School, Fort Gordon, GA

 

 

 

Commendations / Awards

 

Joint Civilian Service Achievement Award

Army Commendation Medal (2 awards)

Army Achievement Medal (3 awards)

Good Conduct Medal (2 awards)

National Defense Service Medal

NCO Professional Development Ribbon (w/num 2)

Army Service Ribbon


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

TS/SCI Clearance

____________________________________________________________________________

Job Title:

Department:

Agency:

Job Announcement Number:

____________________________________________________________________________

 

I am extremely interested in being considered for the (here, Carla, you would insert the title of the job as listed in the Vacancy Announcement) and am submitting my resume for review. With nearly 25 years of experience gained in military service as well as in the private sector, I am well-versed in managing operations, meeting standards and guidelines, and achieving objectives. Areas of particular interest for assignment include Management and Program Analyst, Management Analyst, Program Manager, Information Technology Specialist. HR Specialist and Administrative Officer

 

My educational credentials include a Bachelors Degree in Computer Systems and an Associates Degree in Business Administration; both degrees were earned at the American Intercontinental University in Hoffman Estates, Illinois, and for both programs I maintained a 4.0 GPA and was a Summa cum Laude graduate.

 

I have been the recipient of in-depth, extensive and relevant training, have gained numerous certifications, and have participated in a wide array of professional development activities including but certainly not limited to Frontline Supervisor Training, SharePoint 2010 Site Administration, Project Management for Administrative Professionals, Lean Office Training, Office Management and Primary Leadership. Certifications include Certified Knowledge Manager, Change Management Certification and Administrative Management Certification, among others.

 

In my current position as Senior Knowledge Manager, to which I was promoted following the identification by my employer of my demonstrated performance excellence as Knowledge Manager, I hold comprehensive responsibilities for managing a staff of five KM personnel while providing services for 2,000+ individuals at the brigade-unit level and developing processes for knowledge collection, transference and establishing an environment crucial for assisting individuals with problem identification/resolution and utilizing technology to gain and distribute knowledge. Earlier related assignments have included Administrative Officer, Human Resources Specialist, Management Specialist, and Payroll Manager/Financial Management Specialist, among others.


Throughout my career I have exhibited a commitment to quality and consistent compliance with critical governing directives, standards, policies and procedures. I am confident in my ability to deliver immediate and long-term results and you will find me to be a performance-driven leader and collaborative team player focused on achieving and surpassing goals. I am eager to discuss how my qualifications match your needs, and look forward to interviewing with you at your earliest convenience. In advance, thank you for your time and consideration.

 

Professionally,

 

Yyyyyy x. yyyyyy

Attachment

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