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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx |
abc@xyz.com
Results-driven professional eager to contribute strong academic foundation and hands-on experience to challenging role in technical support.
Summary
Strong interpersonal communication skills, key to simplifying complex technical concepts for customers.
Continually recognized for meeting and exceeding expectations in fast-paced environments.
Skilled in identifying technical issues and developing troubleshooting solutions in a prompt manner.
Education
Bachelor Degree in Computer Information Systems, Minors in Business Administration & Marketing
GPA: 3.32, Colorado State University, Pueblo, CO; 2016
Relevant Coursework Completed in SQL, Java, HTML and Network Security Fundamentals.
Certifications
Information Assurance Certificate
GPA: 3.65, University of Colorado at Colorado Springs, Colorado Springs, CO; Anticipated Completion: 2018
CompTIA A+ Certification (801 & 802), Computing Technology Industry Association; 2015
Java Programming Certificate, Pueblo Community College; 2013
Security Certificate, Colorado State University
Experience
Radial, Arris and Suddenlink 2015-Present
Fulfill key role providing technical support to up to 30 customers daily.
Successfully identify customer issues and develop solutions to meet individual needs.
Obtain in-depth hands on exposure to servers, routers, modems and networks.
Maintain quality control throughout day to day operations within a fast-paced environment.
Demonstrate strong communication skills throughout daily interactions with customers; relay pertinent information regarding project status.
Appropriately escalate technical issues.
Gain experience to troubleshooting networks on multiple operating systems.
Responsible for setting up printers and wireless access points.
Utilize knowledge of static Ipv6 connectivity, setting up DNS and IP settings to complete daily tasks.
Successfully set up mac addresses to ensure customer connectivity.
CSU Pueblo 2015-2016
Engineering Assistant
Demonstrated an ability to complete assigned tasks on-time in a fast-paced environment.
Utilized existing technical skills to complete projects.
Consistently recognized for achieving quality assurance monthly averages above 90%.
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