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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Profile of Qualifications


  • Results oriented Retail Manager with 20+ years of experience driving sales revenue.
  • Dynamic interpersonal communication skills instrumental to rapidly establishing rapport and maintaining key client relationships.
  • Strong analytic problem-solving skills with a proven track record for meeting time lines and exceeding goals and expectations.


Key Areas of Expertise


   Retail Operations Management

   Training & Development


   Process Improvement

   Organizational Management

   On Boarding


Professional Synopsis


Charming Charlie, Gurnee, IL 2014-Present

General Store Manager

  • Demonstrate strong leadership abilities while overseeing all day to day operations.
  • Streamline process improvement initiatives, resulting in increased yearly KPIs.


Destination Maternity, Gurnee, IL 2010-Present

Store Manager

  • Fulfilled critical leadership position, with associated responsibilities including performance management and policy compliance.
  • Heavily involved in talent acquisition processes, including interviewing, hiring and on boarding.
  • Conducted highly effective training and development programs for new hires.
  • Implemented strategic visual merchandising processes to promote sales growth.


Starbucks Coffee Company, Gurnee, IL 2008-2010

Store Manager

  • Streamlined process improvement initiatives, exceeding expectations by 10%.
  • Leveraged strong management skills to oversee daily operations, including performance management, safety regulation compliance, inventory control and policy adherence.
  • Strategically recruited, trained and mentored new hires; resulting in increased overall performance.
  • Utilized top notch interpersonal communication skills to provide excellent customer service.


Claire s, Northbrook, IL 2002-2008

Store Manager & Acting District Manager

  • Championed process improvement initiatives, resulting in a 10% revenue increase throughout 3 branch locations.
  • Fulfilled key training position, providing highly effective coaching for staff members.
  • Continually met and surpassed existing sales goals.
  • Fostered positive customer relationships, resulting in increased satisfaction and retention.
  • Recognized as Outstanding Store Manager of the Year, Chicago Region in 2005.


Clothestime, Bloomingdale, IL 2000-2002

Store Manager/ District Trainer


Hit or Miss, Kenosha, WI 1999-2000

Store Manger


Hush Puppies and Family, Kenosha, WI 1994-1999

Store Manager



Coursework Completed in Business, Psychology and History, UW-Parkside, Kenosha, WI

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