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- Results oriented Retail Manager with 20+ years of experience driving sales revenue.
- Dynamic interpersonal communication skills instrumental to rapidly establishing rapport and maintaining key client relationships.
- Strong analytic problem-solving skills with a proven track record for meeting time lines and exceeding goals and expectations.
Retail Operations Management
Training & Development
Charming Charlie, Gurnee, IL 2014-Present
General Store Manager
- Demonstrate strong leadership abilities while overseeing all day to day operations.
- Streamline process improvement initiatives, resulting in increased yearly KPIs.
Destination Maternity, Gurnee, IL 2010-Present
- Fulfilled critical leadership position, with associated responsibilities including performance management and policy compliance.
- Heavily involved in talent acquisition processes, including interviewing, hiring and on boarding.
- Conducted highly effective training and development programs for new hires.
- Implemented strategic visual merchandising processes to promote sales growth.
Starbucks Coffee Company, Gurnee, IL 2008-2010
- Streamlined process improvement initiatives, exceeding expectations by 10%.
- Leveraged strong management skills to oversee daily operations, including performance management, safety regulation compliance, inventory control and policy adherence.
- Strategically recruited, trained and mentored new hires; resulting in increased overall performance.
- Utilized top notch interpersonal communication skills to provide excellent customer service.
Claire s, Northbrook, IL 2002-2008
Store Manager & Acting District Manager
- Championed process improvement initiatives, resulting in a 10% revenue increase throughout 3 branch locations.
- Fulfilled key training position, providing highly effective coaching for staff members.
- Continually met and surpassed existing sales goals.
- Fostered positive customer relationships, resulting in increased satisfaction and retention.
- Recognized as Outstanding Store Manager of the Year, Chicago Region in 2005.
Clothestime, Bloomingdale, IL 2000-2002
Store Manager/ District Trainer
Hit or Miss, Kenosha, WI 1999-2000
Hush Puppies and Family, Kenosha, WI 1994-1999
Coursework Completed in Business, Psychology and History, UW-Parkside, Kenosha, WI
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