Personable and outgoing professional seeking to start a new career as a Xxxxxxight Attendant.

  Friendly, confident and likeable communicator with a strong background working closely with individuals from all walks of life, including children and adults.

  Experience communicating effectively with the public in multiple roles, including while registering new patients for services while employed at a leading hospital.

  Excellent listening, verbal communication and interpersonal skills to gain the trust, confidence and respect of key stakeholders, from customers to colleagues.

  Pleasant and calm demeanor with a proven ability to identify and resolve problems in real time.

  Quick learner and willing to travel and work nights, weekends and holidays.

Appeals Specialist/Financial Services Representative, Parallon Largo, XXXXXX Jan. 2015-Present

  Maintain diplomacy and tact while listening to representatives from insurance companies regarding any attempt to resolve a denied claim.

  Communicate effectively over the telephone to identify and resolve problems in real time.

  Showcase poise, patience and professionalism while asking clarifying questions to ascertain facts.

  Display strong attention to detail and organizational skills to document all communications.

  Analyze submitted claims and follow up on owed balances to recover cash as soon as possible.

  Verify correct account balances before transferring remaining financial responsibility to the patient.

  Research and identify coding errors, correct as necessary and resubmit unpaid claims to insurers.

Previously:

Part-Time Customer Service Representative, Regal Entertainment Group Xxxxxx Park, XXXXXX 2013-2015

  Worked part-time at this movie theater; providing outstanding service to movie goers.

Insurance Customer Service Representative, Bayfront Medical Center St. Petersburg, XXXXXX 2006-2012

  Demonstrated stellar listening, verbal communication and interpersonal skills while working closely with patients, colleagues and visitors.

  Gained the trust, confidence and respect of management to train 10 new hires per year on best practices of operations.

  Built and maintained rapport with patients during the registration process for multiple departments.

  Verified the insurance of patients and processed insurance claims with carriers, include posting incoming payments from patients and carriers and adjusting accounts according to benefit explanations.

Senior Service Associate, Franklin Templeton Investments St. Petersburg, XXXXXX 1999-2005

  Began tenure as a Customer Service Representative and was promoted to the Trade Control Department.

  Recognized with letter of commendation from the Senior Vice President and President for performance.

  Honored as a top performer with the Trade Control Team also earned top-rated call performance, scoring 5 out of 5 for the Retirement Services Department.