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Yyyyyy x. yyyyyy

- 7932 Southside Blvd. Apt. 2711 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Sales/Customer Service Manager


Qualifications Profile


    Highly self-motivated and results-driven sales professional with more than 13 years providing high-performance sales marketing support, customer service, and business operations support mostly in the construction/retail industry.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Xxxxxxexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.


Key Expertise


    Marketing Support (Trad. & Online)

    Retail Sales Management

    After-Sales Support

    Territory Sales Administration

    Multiple Account Management

    Customer Service Management

    Service Quality Administration

    Relationship Management (Customers, Public, & Suppliers)

    Product Presentation

    Merchandise Inventory Management

    After-Sales Service

Business Operations Support

    Process/Workxxxxxxow Improvement

    Inter-Office Coordination

    Policies & Regulatory Compliance

    Staff Supervision & Training

    MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


Professional Experience


Process Improvement

    Designed and reorganized Warehouse layout for Baymeadows, Fairview Heights, Alton, Arlington, and Ponte Vedra stores. Assisted in remodeling Normandy, Ponte Vedra, and Julington Creek stores.

    Reformulated paint colors used by Ameren Services requiring less colorant, and other components, while saving the store approximately $7,000 annually on tinting cost.

Sales Operations Management

    Managed daily store operations including opening and closing for the day. Verified and reconciled cash and credit payments with recorded sales receipts.

    Performed night deposits for retail/commercial stores with annual sales ranging from $500,000 to $3.5M.

    Delivered product for major landmarks such as Casino Queen, Lumi re Place Casino, John T. Alsop Jr. Bridge, and Henry Holland Buckman Bridge.

    Provided sales support in all three major divisions: Residential, Commercial, and Industrial.

    Worked directly with Xxxxxx District Manager as an on-call employee for supporting 28 stores covering store staffing emergencies resulting from unplanned absences and vacations.

    Managed store merchandise inventory, rotating slow moving stocks and processing stock replenishment.

    Coordinated sales with distributors and retailers in assigned markets/territories.

Customer Service

    Assessed customer needs and developed programs and promotions to address unmet or emerging market needs.

    Presented products in sales pitches, describing merchandise features, explaining primary benefits, and associated costs in consumables required to operate the product.

    Ensured client satisfaction of both wholesale contractors and do-it-yourself customers.

    Provided estimates related to quantity, coverage, and square footage based on the substrate being painted.

    Collaborated with financial staff to maintain customer accounts in good standing.

    Provided brand positioning and market penetration strategies for new and existing products into new markets.

    Oversaw pricing strategies to cover seasonal demand.





Yyyyyy x. yyyyyy

- 7932 Southside Blvd. Apt. 2711 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Account Management

    Conducted calls and scheduled appointments with various individual accounts, including and corporate accounts for a face to face meeting with their purchasing officers to close sales deals.

    Served as a single point of contact for customers in dealing with any issue arising from the use of company products and services.

Relationship Management

    Communicated effectively with customers, employees and other business partners, building and maintaining positive long-term relationships in the process.

    Mentored and educated new employees on store policies, product information and updates, proper transaction procedures, pricing, and customer service.

    Processed customer orders and purchases with utmost professionalism and courtesy, closing sales with a view to repeat business through exceptional service quality and interpersonal communication fiat.

    Handled and resolved customer complaints to restore confidence and patronage.

    Reviewed open orders, notifying customers of delivery status changes.

    Corresponded with manufacturers on issues regarding purchase returns ensuring the customer gets satisfactory response.


    Arranged for delivery and processed necessary paperwork for all out-going customer orders.

    Assisted customer with sourcing products not available in the store and, upon approval, placed orders as necessary.

    Assisted in moving Arlington to new location in Regency.


Work History


Sherwin Williams Company Ÿ Xxxxxx District/St. Louis District

Store Specialist Third Key - North Mandarin 2015 Present

Store Specialist - Xxxxxx District Servicing 28 Stores 2013 2015

Sales Associate Arlington/Regency 2012 2013

Sales Associate Third Key - Fairview Heights Alton 2005 - 2012

Sales Associate - Julington Creek Baymeadows 2003 2005





A.S. in Computer Information Technology (26 Credits Completed)


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