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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx |


Profile of Qualifications


  • Dedicated healthcare Professional possessing clinical and administrative experience.
  • Solid understanding of emergency management processes and disaster preparedness; demonstrated ability to remain calm in chaotic situations.
  • Dynamic interpersonal communication skills; regarded for the ability to foster positive, comforting environments.
  • Experienced in ensuring adherence to company, state and OSHA regulations / standards.
  • Demonstrated ability to complete assigned tasks on-time in fast-paced environments.


Education & Professional Development


Bachelor of Science in Public Health, Walden University; 2017

Licensed Certified Nursing Assistant, State of Maryland


Key Skills


  Public Health Operations

  Regulation Compliance

  Interpersonal Communication

   Administrative Functions

  Organizational Management

  Emergency Management


Professional Synopsis


Mercy Medical Center, Baltimore, MD 2010-Present

Patient Service Representative

  • Collaborate with multi-disciplinary team to ensure patients receive quality care.
  • Maintain utmost confidentiality while handling patient records; thoroughly review and update data to ensure completeness.
  • Demonstrate excellent interpersonal skills throughout daily interactions with patients.
  • Ensure overall adherence to HIPAA regulations.


Mercy Medical Center, Baltimore, MD 2015-Present

Nursing Support Technician

  • Foster a positive environment for patients; simplify complex medical concepts and educate on treatment / prevention processes.
  • Demonstrate a strong attention to detail while maintaining accurate patient records.
  • Responsibilities include obtaining / tracking vital signs, performing blood draws and assisting with activities of daily living.


Johns Hopkins University, Baltimore, MD 2004-2007

Student Employment Assistant

  • Demonstrated strong organizational abilities while delivering quality administrative support.
  • Associated duties included filing, mail management and overseeing financial transactions.
  • Used excellent leadership skills to conduct in depth training for Student Assistants.
  • Successfully coordinated / maintained MTA program, including oversight of monthly ticket sales and deposits.


Johns Hopkins University, Columbia, MD 2003-2004

Student Accounts Assistant

  • Provided key administrative support, with associated responsibilities including billing management, call management and sorting mail / documents.
  • Demonstrated strong communication skills throughout daily interactions.
  • Maintained accuracy throughout all financial operations.

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