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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

520.82.5198

abc@xyz.com

SSN: xxx-xx-xxxx

Country of Citizenship: United States

Position Title: Program Support Clerk, Medical Administration Service (MAS)

Vacancy Announcement #:

 

Core Competencies

 

Strategic Planning, Time Management, Administrative and Clerical Duties, Timekeeping, Time and Production Record Compilation, Computers, Timesheet Review, Relationship Development, Graphs/Spreadsheet/Tables Document Development, Human Resource Guideline Adherence, Supplies Maintenance, Procurement, Order Tracking, Records Maintenance, Attendance Verification, Attendance Records Maintenance, Customer Service

 

Professional Experience

 

June 2017 - Present

Department of Veterans Affairs VA Hospital

New Orleans, LA

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Food Service Worker WG2

Effectively provide exceptional organizational and administrative management skills in providing crucial Inventory Control of 700+ separate items/products ranging in value up to $10,000+. To facilitate the management of department, designed continually-utilized spreadsheet using MS Excel software; additionally regularly employ multiple software programs including MS Word/PowerPoint/Outlook, Google Docs, Google Hangouts and Skype, among others.

 

Successfully employed organizational strengths to design binders/inventory lists for use in different hospital areas to ensure restocking efficiencies; process addressed long-standing need in response to continually increasing and changing patient census. Diligently maintain specific levels within multiple storerooms based on utilizing formula/calculation that accounts for growth in product usage and increases requirements accordingly.

 

Identified need for better labeling within department and met the challenge by acquiring and proactively programming a label maker, i.e. MedVantage s The Fresh Date 2+; system is now utilized extensively within facility kitchens. By developing a solution in-house department was saved many thousands of dollars In outside programming services; update systemregularly to meet departmental evolving requirements.

 

 

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Yyyyyy x. yyyyyy Page 2 of 6

 

Hold comprehensive procurement responsibilities for all departmental requirements; develop individual purchase orders against major contract with U.S. Foods and, following inventory assessment, formulate purchase decisions for final orders based on price/brand comparisons and cost effectiveness. Receive/check order products utilizing specific government-mandated receiving processes and documentation requirements. Assist with restocking of products, including rotating goods and clearly marking expiration dates, and ensure that all storerooms, coolers and freezers are maintained in a clean and hygienic manner, which has been a crucial factor in continually receiving high scores during regular inspections.

 

Collaborate with Chief to ensure that procurement budget remains within established parameters; skillfully complete 1358 forms and meet specific requirements/deadlines of quarterly fiscal reports. Also regularly tasked by Chief to serve in administrative support role by responding to and facilitating multiple emails and other directives/assignments.

 

Interface with dieticians/physicians to gain relevant information that supports meeting dietary requirements of patients and continually ensure proper supply of various supplements to meet those needs.

 

During assignment have participated in and completed multiple certifications of the Talent Management System (a complete list is included below), which has greatly contributed to personal capabilities in working within rules and regulations of Veterans Administration system.

 

December 2014 January 2017

Western National Parks Association (WNPA)

Chiricahua National Monument

Wilcox, AZ

Hours Worked per Week: 16

Salary: N/A

Supervisor: Karen Sartain Phonexxx-xxx-xxxx May Contact

Sales Associate and Information Assistant

At this 12,000+ acre park, with 86% still considered wilderness, held multiple administrative and managerial responsibilities during assignment which included assuring adequate staffing of the Visitor Center Information Desk and meeting responsibilities, as Monument front-line representative, for providing visitor education and information and overseeing bookstore sales transactions. Handled cash and processed credit cards, and ensured that all shift forms/reports concerning daily receipts were properly completed. Other interaction included working with children in the Junior Ranger Program and providing interpretive instruction regarding displays housed within the museum at the Center. Capably gained knowledge of local flora/fauna, including appearance and relative position within the ecosystem, that supported ability to add to visitors understanding of park resources

 

Administratively, performed all daily Center opening/closing activities that included turning off televisions/kiosks/lights, ensuring locking of all entry points, storing edible merchandise and resetting various counters and other time/date stamp-related matters. Also recorded visitor statistics concerning visitations, wildlife sightings and various weather-related information. Was responsible for educating rotating seasonal staff personnel on Center operations, management of the cash register, product and park information, and the location of relevant needed materials.


Yyyyyy x. yyyyyy Page 3 of 6

 

Regularly utilized capabilities in using various pieces of computerized office equipment, including cash register; also was knowledgeable in operation of radio and all call numbers used within park and regularly communicated with staff and other employees throughout park concerning Center activities.

 

Developed understanding of NPS procedures including departmental functions related to daily activities of Center. Maintained currency with all park rules/regulations/policies/procedures and adroitly responded to multiple inquiries, disseminated various brochures to individuals of all ages and supplied appropriate literature that met visitors needs. Discussed areas regarding preservation of natural, historical and cultural aspects of area, provided touring directions and pointed out areas of potential hazards or other safety issues. Also managed in-bound telephone calls, providing general information and answering questions concerning programs, road conditions, camping regulations and fees/reservations, among other issues. Developed basic knowledge of SAR actions, including preparing missing persons reports and what procedures are used in multiple incidents and situations.

 

During assignment provided communication in conveying information clearly including assisting individuals with limited English-speaking abilities. Regularly utilized computerized devices including printers, scanners and facsimile equipment; also employed organizational strengths in ensuring that work and public areas were maintained in an orderly fashion to support product management and proficiency in work production. Also proactively performed research on local and natural history, geology and ecology to support effective communication.

 

January 2012 November 2014

Taco Bell

Russellville, AR

Hours Worked per Week: 16

Salary: N/A

Supervisor: Josh Chaffin Phonexxx-xxx-xxxx May Contact

Crew Member

For this unit of a customer-focused food service organization, skillfully employed excellent customer service and support capabilities that included patient and tactful communication and continual flexibility, with the ability to efficiently perform multiple tasks almost simultaneously; also maintained currency with all menu offerings.

 

Administratively ensured knowledge of all government regulations regarding food safety/sanitation, managed ordering of various foods and products and oversaw product receiving responsibilities, continually employing excellent procedural knowledge as well as mathematically-oriented capabilities. Collaborated with managers to schedule various activities as well a equipment usage and continually utilized menu information to coordinate cooking time requirements. Also skillfully addressed array of customer issues and mitigated or remediated complaints or problems courteously and professionally.

 

Received and assembled customer orders and utilized computerized equipment including point-of-sale cash register to receive payments and process credit cards, ensuring full compliance with organizational policies.


Yyyyyy x. yyyyyy Page 4 of 6

 

Held multiple responsibilities regarding food preparation, serving as part of the food preparation team tasked with washing/cutting/preparing foods to be cooked. Skillfully operated grills, deep-fryers and warming ovens, verified achievement of quality/quantity requirements, and prepared amounts of various foods as needed and in response to customer orders. Participated in maintaining cleanliness in the food service areas as well as throughout the unit including food preparation areas, cooking surfaces and utensils; conscientiously ensured that all workstations and display cases were fully stocked as well as cleaned.

 

April 2013 August 2013

Mt. Nebo State Park

Dardanelle, AR

Hours Worked per Week: 40

Salary: N/A

Supervisor: Rita Alexander-Kidd (Ret.) Phone: 479.280.3917 May Contact

Housekeeping Services

Provided exceptional service supporting positive guest experiences at Park, interfaced collaboratively with peers as well as with Park guests and regularly provided positive involvement in group taskings. Consistently demonstrated in-depth knowledge of Park policies/procedures regarding facilities maintenance and cleaning as well as health standards.

 

Served as resource for visitors regarding recreation activities and pursuits and regularly provided insight into and answered questions about natural resources and other historical or cultural points of interest. Assisted visitors with directions to various sites or attractions, as well as general information about the Park, and continually warned about any potential hazards or threats to safety.

 

Was respectful of guests privacy and personal space when cleaning lodging; restocked personal use items, such as soaps or writing supplies, replaced dirty linens, ensured appliances were performing properly and continually employed hygienic techniques/methodologies while performing wide array of cleaning activities in each cabin. Maintained all cleaning equipment safely and hygienically, disposed of trash in a sanitary manner and utilized organizational capabilities in developing and maintaining a strict cleaning schedule; reported any areas in need of repair or replacement to management, including any property damage.

 

Supported Park colleagues tasked with organizing and hosting multiple events, festivals and workshops by ensuring proper setting up of all needed materials and venues, and cleaning areas following event.

 

January 2002 September 2013

Andy Man Services

Lochbuie, CO

Hours Worked per Week: 20

Salary: $10/Hour

Supervisor: Joseph Stoner Phone: 303.517.1870 May Contact

Assistant General Worker


Yyyyyy x. yyyyyy Page 5 of 6

 

On an intermittent, part-time basis provided exceptional support while gaining excellent knowledge and experience with this company that specialized in installation of customer cabinetry and construction, including painting, renovation and other woodworking. Developed strategic planning skills in determining equipment needed for specific job assignments as well as methodologies for proficient time management and work load planning.

 

Provided broad-based support that included cleaning and preparing job site(s) to eliminate any hazards, measuring/marking/recording various openings and distances crucial to proper lay-out of construction planning, removing old paint and preparing/priming surfaces for painting. Also removed items that interfered with painting process, applied any needed caulk and painted designated areas. Continually interfaced with trades and craft workers including carpenters, plasterers and masons, salvaged any re-usable material, and complied with all safety rules and regulations while maintaining a clean environment.

 

July 2007 June 2010

Eddie s River City BBQ (now closed)

Grant Junction, CO

Hours Worked per Week: 50

Salary: $10/Hour

Supervisor: James Anthony, Retired Phone: 970.22.2199 May Contact

Assistant Manager

Expertly hired, trained and supervised work performance of eight personnel, including managing all administrative duties concerning time reporting and timesheet development, attendance, payroll, recordkeeping, and all financial matters/documentation, and ensuring timely completion in alignment with organizational policies and procedures.

 

Provided strong leadership and direction concerning adherence to company operations and procedures, delivering important feedback and establishing expectations regarding performance; also developed and conducted performance reviews and, when necessary, terminated employees

 

Was responsible for oversight of front- and back-of-the-house activities while assuring continual delivery of highest levels of customer support and service that included addressing and resolving any guest complaints or other issues to ensure complete satisfaction and continuing patronage.

 

Controlled inventory of all necessary products and was responsible for the procurement of foodstuffs and supplies; utilized experience in estimating food requirements, placing orders with distributors and scheduling deliveries. In line with organizational directives, supported profits by increasing sales and stringently controlling waste while managing labor costs by efficiently utilizing employee time and work efforts.

 

Strictly enforced sanitation requirements regarding compliance with operational standards, organizational policies and prevailing regulations/ordinances for food handling, general cleanliness and maintenance of kitchen/dining areas. Personally ensured delivery of highest levels of food preparation quality and service as well as maintaining a safe environment for employees and guests.


Yyyyyy x. yyyyyy Page 6 of 6

 

Education/Continuing Professional Development

 

Arizona State University

Organizational Leadership Coursework; anticipated graduation 2018

 

Arkansas Technical University, Russellville, AR

Bachelor of Science in Environmental Chemistry, Fisheries and Wildlife Science, Geology Minor

Some Coursework Completed 2015

GPA: N/A

Semester/Credit Hours: 42

 

Front Range Community College, Westminster, CO

Some Coursework Completed 2012

GPA: N/A

Semester/Credit Hours: 20

 

Colorado Mesa University, Grand Junction, CO

Some College Coursework Completed 2008

 

Duluth, MN, High School

GED, 2005

 

 

Talent Management Systems Coursework:

Operations Management: Inventory Management

Inventory Management: Aligning Inventory with Production and Demand

Foodservice Worker Safety

Fundamentals of Purchasing and Vendor Management

Food Safety and Defense: Front Line Staff

Addressing Stakeholder Conflicts

 

 

 


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

520.82.5198

abc@xyz.com

SSN: xxx-xx-xxxx

Country of Citizenship: United States

Position Title: Program Support Clerk, Medical Administration Service (MAS)

Vacancy Announcement #:

 

I am extremely interested in being considered for Program Support Clerk assignment currently available with the Medical Administration Service and am submitting my resume for review. I am particularly focused on utilizing my professional skills and in-depth experiential base in providing exceptional service in this role.

 

In my current position with the Department of Veterans Affairs as a Food Service Worker at the VA Hospital in New Orleans, Louisiana, I am tasked with providing crucial organizational and administrative management support by performing Inventory Control of 700+ separate items and products that range in dollar value from very low to over $10,000. To facilitate performance efficiencies I designed and continually use MS Excel spreadsheets; I also regularly utilize other Microsoft software programs including Word, PowerPoint and Outlook as well as Google Docs, Google Hangouts and Skype.

 

I also engaged my organizational and administrative management skills by recognizing the need to more effectively control restocking requirements at multiple sites within the facility, an issue and problem that had long evaded resolution, in part due to the ever-changing patient census. To that end I designed binders and inventory lists that are used in different areas and support maintaining needed inventory levels by utilizing a specific formulation and calculation that accounts for increases in product usage and adjusts requirements accordingly.

 

In this, and earlier assignments, I hold foodstuff and supplies procurement responsibilities for all departments, where I perform under the terms of a major contract with U.S. Foods. I inventory products/supplies, make purchasing decisions based on need, price/brand comparisons and cost effectiveness and submit Purchase Orders. I am also responsible for receiving the supplies, utilizing a government-mandated receiving process.

 

In a prior Administrative Management assignment I was responsible for hiring, training and overseeing the work performance of organizational personnel, with duties that involved managing time recording and payroll, overseeing attendance records, performing recordkeeping and assuring the timely and accurate completion of all financial-related matters and documentation, and continually aligning activities with organizational policies and procedures.

 

Throughout my career I have exhibited a commitment to quality and the highest levels of achievement. I am confident in my ability to deliver immediate and long-term results and I am eager to discuss how my qualifications match your needs. I look forward to interviewing with you at your earliest convenience and, in advance, I thank you for your time and consideration.

 

 

Professionally,

 

 

Yyyyyy x. yyyyyy

 

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