Management Professional, with expertise in Operations Management, Logistics and Strategic Planning, seeking a challenging Logistics Management assignment

  Bachelor of Business Administration in Marketing; experienced in implementation of Kaizen principles; HACCP Certified

  Demonstrated capabilities in steering Operations for large and small organizations, streamlining operations and contributing to production improvement and bottom line success

  Skilled in developing and maintaining strategic alliances and relationships focused on supporting organizational growth; exceptional strengths in written and oral communication

  Expertise in personnel direction and ensuring involvement in training, develop cross-functional processes to increase efficiencies, and continually implement organization policies/procedures in support of achieving and surpassing organizational goals

Oportun, Inc., Redwood City, CA 2016 Present

Document Control Supervisor

         Hold broad-based responsibilities including overseeing work performance of 11 direct reports, designing and amending job descriptions to more accurately reflect organizational requirements, and continually reviewing and updating company policies and procedures to align more closely with overall business objectives.

         Collaborated with OCM and Compliance to develop Corrective Action Plans (CAPs) and designed cross-functional process to ensure timely review and processing of department invoices.

         Successfully utilized retraining and accountability, while improving employee morale by actively listening to gain input and developing leader positions, to achieve 27% workforce reduction.

Eleni s Cookies, Long Island City, NY 2014 2016

Operations Manager

         Expertly analyzed, reorganized and streamlined array of business processes to more clearly align with organizational goals including maximizing performance and profitability; reinforced requirements for personnel compliance on daily basis with SOP, SSOP, QA and safety policies.

         Facilitated Safe Quality Food (SQF) processes to maintain food safety, with particular concern for nut-free compliance as well as meeting all requirements concerning Kosher foods.

         Oversaw work performance of 35 personnel on regular basis, which was expanded to 70 individuals during peak seasons.

Whitsons Culinary Group, Islandia, NY 2010 2013

Logistics/Warehouse Manager

         Managed up to 50 individuals, fluctuating with seasonal needs, and skillfully met P&L oversight responsibilities concerning Shipping/Receiving/Warehousing functions representing $1.6M involvement.

         Directed regular audits of multiple areas to surface and remediate any issues regarding safety, service or operations to support regulatory and legal compliance; saw $100K cost reduction Y-O-Y 2013 v. 2012.

         Took lead role in implementing Hazard Analysis Critical Control Point (HACCP) program to ensure achievement of all food safety compliance requirements throughout company as well as compliance with all SOP/SSOP/QA policies

         Supervised and directed activities of Fulfillment Team in preparing and shipping, utilizing UPS, an average of 2,000 packages of product sold via QVC.

Professional Synopsis continued from Page One

Gadge, USA, Lake Success, NY 2007 2009

Quality Assurance Manager

         Was responsible for reviewing operational activities to assess capabilities of staff to meet organizational objectives and to determine and make recommendations concerning cost reduction, business improvement and any needed changes in policies/procedures.

         Developed SOPs for internal and external customers, improved personnel training activities, continually monitored and resolved any conflicts concerning vendor performance to ensure achievement of company s standards for quality and assessed work flow/processes to gain improvements in productivity and service delivery.

United Parcel Service, East Farmingdale, NY 1987 2007

Operations Manager

         During this long-term assignment expertly led highly trained personnel within a customer-responsive work center; continually assessed performance and customer satisfaction responses against assigned goals and steered delivery of exceptional service while reducing costs, concerns and safety-related issues.

         Reacted quickly to any performance issues and led a claims reduction program to effectively identify and mitigate any customer concerns.

         Successfully gained cross-functional, cooperative support for achieving desired goals; also approved development and implementation of array of dispatch plans designed to achieve all performance and service-related objectives.

         Directed development of multiple employee training activities that provided continuing education in support of professional development; was responsible for work delivery of between 80 and 140 diverse and highly trained individuals, adjusted for seasonal needs.

Dowling College, Oakdale, NY

Bachelor of Business Administration, Marketing, 2002

Volunteer, Salvation Army, Redwood City, CA