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Electronics repair expert with a diverse and versatile background fixing a wide variety of devices.
Proven ability to troubleshoot operating systems for Windows 7 and 8, Vista and XP, as well as Android.
Demonstrated ability to resolve problems with all types of desktops, laptops and smartphones.
Stellar listening, verbal communication and interpersonal skills to gain the trust of key stakeholders.
Proactively identified and resolved problems in real time in order to implement favorable solutions.
Outstanding time management, attention to detail and organizational skills to juggle multiple priorities.
Veteran, U.S. Army.
Computer/Production Technician, RAC National Product Service Center Nashville, TN 2014-Present
Repair desktops, laptops and smartphones in a production environment.
Collaborate effectively with a diverse team of colleagues to help with technical support.
Owner (Independent Contractor), MasterTech Electronics Repair Nashville, TN 2002-Present
Repair desktop PCs, laptops and tablets; gaming systems such as Xbox and PlayStation 3 and 4; and LCD, plasma, Direct View and DLP TVs.
Complete repairs on-site at customer locations, or at other repair shops.
Master Technician, Service Center, Circuit City Nashville, TN 1992-2002
One of only four technicians to maintain a Certified Master Technician rating.
Completed repairs of PCs and camcorders in an accurate, timely and efficient manner.
Technical Supervisor, Security Electronics Inc. 1983-1992
Worked closely with the Field Supervisor to coordinate repairs and install systems and equipment of CCTVs and card access systems.
Managed and trained a team of shop technicians to maximize their potential and excel.
Associates Degree, Electronics, United States Army Security Agency
Preparing for A+ Certification test and continuing with networking and Cisco related coursework.
Certification earned from IBM; GYYR Odetics; Pentax; Vicon; Pelco; RCA; LG; Panasonic; JVC; Sony; and Samsung on products, ranging from PCs/tablets to LCD and plasma TVs and CCTVs to camcorders.
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