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Profile of Qualifications


  • Results-driven Leader possessing extensive experience managing daily operations within the hospitality industry.
  • Dynamic interpersonal communication skills, critical to delivering top notch service to patrons.
  • Strong analytical problem-solving skills with a track record of exceeding expectations.
  • Proficient in SMS, Micros, Kronos, Labor Management Systems, Delphi and Microsoft Office.


Key Areas of Expertise


  Operations Management

   Administrative Functions

  Customer Service

   Team Building

  Interpersonal Communication

  Vendor Relationship Management


Professional Synopsis


Yosemite Lodge 2012-Present

Front Desk Manager (2014-Present)

  • Fulfill key leadership position within a AAA Triple Diamond hotel generating $17M+ in annual revenue.
  • Demonstrate strong organizational skills while overseeing guest registration, checkout and scheduling.
  • Leverage excellent interpersonal abilities to form positive relationships with guests, deliver high quality service and resolve issues.
  • Collaborate extensively with other hotel departments to enhance overall guest experience.
  • Successfully hire and train team members; oversee all activities of 2 management level employees and up to 45 staff members.
  • Thoroughly review existing processes, identify inefficiencies and implement strategies to boost performance.
  • Maintain compliance to all company policies and state regulations throughout all operations.
  • Perform various administrative tasks as necessary.

Assistant Food & Beverage Manager (2012-2014)

  • Successfully managed daily operations throughout an upscale restaurant, bar, lounge, food court and 2 catering facilities.
  • Demonstrated top notch leadership abilities while overseeing activities of 6 Managers and 60 team members; continually used effective coaching strategies to boost team performance.
  • Streamlined existing processes, resulting in significant reductions in labor and food costs.
  • Maintained proper inventory levels of beverages; analyzed sales data to make selections of beer, wine and liquor.
  • Utilized excellent interpersonal skills to form positive relationships with guests and deliver high quality service.
  • Facilitated all aspects of various types of events; identified client needs, oversaw set up / break done and handled billing.
  • Used strong negotiation abilities to ensure favorable terms throughout vendor interactions.
  • Served as leader for restaurant refurbishment project; oversaw replacement of tables, chairs, dishes and flatware.


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