Yyyyyy x. yyyyyy

Experienced Customer Support and Operations Leader with several years of experience within high-stress environments with a keen ability to lead others and increase organizational productivity/efficiency. Experienced in diffusing escalated customer services situations, supervising cross-functional teams, handing financial functions, and implementing innovative standard operating procedures. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively building positive relationships with co-workers, clients, and members of management.

  Direct day to day customer service/support operations with a concentration on increasing customer satisfaction, productivity levels, and customer retention

  Greet incoming customers and identify their product needs, monitor both individual and store sales goals, and successfully overcome customer objections

  Coordinate administrative functions which include generating customer contracts, managing internal stock levels, and processing customer payments

  Utilize superior communication and interpersonal abilities to diffuse escalated customer service issues in addition to handling special projects as needed

  Managed daily office operations within a successful organization which included maintaining inventory on a weekly/daily basis and overseeing special projects

  Oversaw financial operations which include reconciling accounts payable/receivable, generating vendor invoices, and processing weekly employee payroll

  Reviewed and addressed client account needs, provided administrative support to both clients and vendors, and maintained records within QuickBooks

  Facilitated both administrative and financial functions which required processing payroll for over 500 employees in addition to documenting new employees, terminations, and employee updates

  Assisted employees with human resources specific inquiries, reconciled financial accounts, reviewed vendor invoices, and responded to government agencies as needed

Additional Professional Experience Includes; Network Administrator/Accounting Assistant, Christian City Church

Yyyyyy x. yyyyyy

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in operations and customer support roles with experience in managing financial operations, processing employee payroll, leading office logistics, and diffusing escalated customer service situations. In addition, I have strong experience in interacting positively with others, analyzing and solving complex account issues, and assisting with special projects as needed.

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive ability to achieve both individual and group productivity goals.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy