( (xxx-xxx-xxxx * abc@xyz.com

Medical Assistant ▪ Customer Service (Restaurant)

Qualifications Profile

    Results-driven service professional with over 14 years providing high-performance B2C/B2B sales, customer service, project coordination, and operations support in manufacturing, freight transport, and retail sectors.

    Detail-oriented and methodical with critical thinking to address complex issues in providing customer service in cashiering and claims settlement, accounting (receivables and invoicing), and operations support.

    Well-organized, with multitasking and prioritization skills in maximizing resources to achieve outstanding results in project coordination and task organization, warehousing operations, and ensuring compliance with policies, operating procedures, and regulations.

Professional Experience

    Process spot quotes for all account representatives in a timely manner, providing rate per mile or flat rates on all customers bids for all lanes within area of jurisdiction, and updating tariffs as needed

    Processed customer sales, updating merchandise database with the proper product codes, overseeing all weekly product tests, and performing end-of-day process to close the store and prepare for next day operations.

    Managed customer files and investigated cargo and liability claims, processing settlements, conducting collection calls, while ensure compliance with customer service quality standards.

    Allocated resources like tractors to address customer freight movement needs, addressing customer issues as needed.

    Interacted regularly with customers, visiting their offices to identify unmet needs to promote company products to meet those needs, or address issues and questions about the products they have purchased.

    Provided proper sales quotes for restaurant equipment and small wares, processing sales orders and order fulfillment.

    Addressed customer issues over the phone, updating customer databases, assisting with equipment shipping & receiving , and processing of purchase orders and accounts receivable

    Processed customer s final sales transaction, handling credit, check and cash sales, addressing customer issues while maintaining work space order and cleanliness.

    Prepared and processed sales orders for truck line shipment, ordering equipment from identified warehouse location, assisting customers with their purchases, and authorizing replacements for damaged equipment,

    Initiated purchase orders for inventory replenishments, and invoice clients for rendered services, processing cash, check and credit settlements.

    Prepared and submitted bids for several projects, obtaining all freight and associated project costs to get total job costs in submitting competitive bids, ordering associated equipment for projects, and scheduling equipment installation and startups with the Project Manager.

    Organized operating manuals and priced equipment for clients, complying with service quality and profitability guidelines and standards that ensured proper pricing.

Education

    MICHAEL TAYLOR'S INSTITUTE OF HAIR DESIGN Arvada, CO (1990)

Technical Skills

    MS Office (Word, Excel, & PowerPoint), Data Entry, Blueprint Reading, & Multiline Phone Systems.

Professional Affiliation

    Member/Volunteers: various organizations in charity, cancer treatment advocacy, and care for homeless pets