- 3700 Glorieta St. NE Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Clinic/Practice Manager (Healthcare)

Qualifications Profile

    Highly self-motivated and results-driven management professional with more than 20 years providing high-performance patient care, nurse staffing operations, and clinic administration in the healthcare industry.

    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.

Key Expertise

Healthcare Administration

    Human Capital Planning, Sourcing & Management

    Relationship Management (Customers/Patients, Employees, Suppliers, & the Public)

    Outsourced Medical Staffing Administration

    Healthcare Career Development

Sales Operations Management

    Sales & Marketing (Trad & Online)

    Buy & Sell Administration

    Sales Administration

    Customer Service Management

    Market Research & Planning

Business Management

    Strategic Business Planning & Execution

    Business Development

    Program/Project Management

    Fiscal & Budget Administration

    Process/Workflow Improvement

    Profitability Management

    Inter-Office Coordination

    Negotiations & Diplomacy

    Policies & Regulatory Compliance (i.e. OSHA, US-FDA, HIPAA, Medicare/Medicaid, etc.)

    Records & Document Management

    Conflict Resolution

    Training Course Development & Execution

Professional Experience

Administration

    Provided management oversight and administration for busy clinic operations at Seattle Pain Centers, serving chronic pain patients, scheduling appointments, ordering supplies, managing budgets and providing HR support in staff recruitment, performance evaluation and development.

    Directed daily operations of nurse staffing/homecare/home health agency with 20 branch locations at Nurses PRN, consisting of both franchises and company owned stores.

    Maintained strong relationships and open communication with physicians and healthcare professionals.

    Oversaw in-house and 3^rd party facilities and grounds maintenance.

    Managed budgets to ensure all payments and operating expense obligations were met within budgets.

    Accredited suppliers for its pharmacy and laboratory operations and nursing care needs.

    Ensured proper organization and maintenance of medical records and documents.

Sales and Marketing

    Boosted occupancy rate at Rainbow Vista by 45% percent while reducing overtime expenses by 75%.

    Increased sales revenue at Lifelines Care by 53%, achieving more than $1.5M in first year and $2M in second year due to recruitment and retention efforts.

    Grew the Nurses PRN branch from $0.5M in 1993 to $2M in 1996 while maintaining gross margins of about 30%.

    Achieved profitability targets at Westway s Staffing reaching $1M in sales within the first year of tenure.

Operations Management

    Developed operating plans for Assisted /Independent Living floor for Urgent care clinic in Southwest Alaska.

    Managed day-to day operations for all departments in a large, independent Assisted Living community at Xxxxxx Grand Senior Living, overseeing budgeting, payroll, and marketing operations.

    Ensured timely payroll operations for salaried and contractual employees.

    Provided logistics oversight to community outreach healthcare programs and projects as well as company-sponsored events for employees and partners.

Manpower Support and Development

    Managed, supervised, motivated, and trained employees while ensuring manpower complements were adequate to meet the volume of daily patients.

    Ensured that staffing levels were appropriate for the number of patients treated in a given day.at Nez Perce.

    Resolved conflicts and maintained work security, harmony and an enviroxxxxxxent conducive to high productivity.

    Conducted onboarding of new hires on policies and procedures and oversaw development of training materials in promoting continued staff education.

- 3700 Glorieta St. NE Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Work History

Seattle Pain Centers Ÿ Seattle, WA

Alaska Health Resources Ÿ Juneau, Alaska

Nez Perce Tribe Ÿ Lapwai, ID

Xxxxxx Grand Senior Living Ÿ Xxxxxx, XXXXXX

Rainbow Vision Santa Fe Ÿ Santa Fe, XXXXXX

Papyrus Antiques & Home Decor.Ÿ San Diego, CA

Pacific Group International Ÿ Phoenix, AZ

Lifelines Care, Inc.Ÿ Phoenix, AZ

Westway s Staffing Ÿ City, State

Nurses PRN Ÿ Phoenix, AZ

Education & Credentials

    M.S. in Health Administration, LEXINGTON UNIVERSITY,

    B.S. in Health Services Management, HAMPTON COLLEGE,

Professional Training, Licensure & Certifications

    CALA Certified Assisted Living Administrator, Easy CEU (2011 Present)

    Xxxxxx Certified Assisted Living Administrator, Care & Compliance Group, License 3847257 (2010 Present)

    Phlebotomy Training Program (PBT) and Certified Health Unit Coordinator, (ASCP),

    Midland Memorial Hospital, License 20835900 (1985 to Present)

    Certified in Health Service Management, Gateway Community College

    Certified Nursing Assistant, El Paso Public Evening School

    Restaurant Management 101 Universal Class Inc. (May 2012)