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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx


Profile of Qualifications


  • Solutions-focused Professional adept at assessing needs and evaluating issues to define and implement optimal action plans for resolving conflict and boosting performance.
  • In depth understanding of various industries, including retail, banking and healthcare.
  • Strong interpersonal skills, key to rapidly establishing rapport and maintaining lasting client relationships.
  • Demonstrated ability to implement highly effective strategies to increase overall sales revenue.
  • Skilled in streamlining daily office operations throughout deployment of innovative administrative processes.


Key Areas of Expertise


   Retail Management

   Banking Operations

   Customer Service

   Administrative Operations

   Interpersonal Communication

   Conflict Resolution


Professional Synopsis


Kay s Jewelry - Concord, NC 2015-Present

Sales Associate

  • Demonstrate strong sales and communication abilities to strategically promote revenue growth throughout daily operations within jewelry store.
  • Continually achieve and surpass existing sales goals.
  • Adequately resolve customer inquiries, key to promoting customer satisfaction.
  • Responsibilities include inventory management and stocking operations.


Department of Homeland Security TSA - Charlotte, NC 2010-2014

Transportation Security Officer - TSO

  • Thoroughly screened baggage, cargo and passengers to successfully identify risks and ensure safety.
  • Exemplified ability to maintain professionalism and make decisions rapidly within emergency situations.


Lane Bryant - Charlotte, NC 2007-2010

Sales Associate

  • Contributed extensively to overall sales operations, with associated responsibilities including opening/closing processes, cash management and shipment processing.
  • Utilized interpersonal skills to form client relationships, resolve inquiries and maintain overall satisfaction.


Nordstrom - Short Hills, NJ 2004-2006

Sales Associate

  • Promoted revenue growth within women s and accessories department throughout thorough demonstration of strong product knowledge.
  • Provided top notch customer service throughout day to day interactions.


Fleet Boston Financial Corporation - Somerset, NJ 2002-2004

Bank Teller

  • Maintained adherence to federal and corporate regulations throughout all customer transactions.
  • Leveraged strong knowledge of bank services to increase customer base.
  • Aided customers in account management and ATM operations.





Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx


Bloomingdales - New York, NY 2000-2002

Sales Associate

  • Chief responsibilities included customer service, implementing effective sales strategies and overseeing stocking processes within Junior s Department.


F.Y.C. International, Allison Taylor, Inc. - New York, NY 1999-2000

Receptionist/Office Assistant

  • Resourcefully provided administrative support to Human Resources Director, focusing primarily on budget management, filing and project coordination.
  • Heavily involved in human resource services, including recruitment and employee relations management.


Swiss Re America Corporation - New York, NY 1991-1999

Claims Processor/Receptionist

  • Performed day to day administrative functions, including call management, scheduling, event coordination and customer service.
  • Maintained quality assurance throughout claims processing.
  • Streamlined office operations, resulting in increased overall efficiency.


Education & Professional Development


Medical Assistant Program, Brookstone College, Charlotte, NC; 2009-2010

Medical Billing & Coding Coursework Completed, Windsor Institute of Technology, Lawrenceville, NJ; 2006

Sabre and Ticketing Courses Completed, Travel Career International, New York, NY; 1999

Advertising & Photography Coursework Completed, Sullivan County Community College, New York, NY; 1989


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