• Solutions-focused Professional adept at assessing needs and evaluating issues to define and implement optimal action plans for resolving conflict and boosting performance.
• In depth understanding of various industries, including retail, banking and healthcare.
• Strong interpersonal skills, key to rapidly establishing rapport and maintaining lasting client relationships.
• Demonstrated ability to implement highly effective strategies to increase overall sales revenue.
• Skilled in streamlining daily office operations throughout deployment of innovative administrative processes.

Kay s Jewelry - Concord, NC 2015-Present

Sales Associate

• Demonstrate strong sales and communication abilities to strategically promote revenue growth throughout daily operations within jewelry store.
• Continually achieve and surpass existing sales goals.
• Adequately resolve customer inquiries, key to promoting customer satisfaction.
• Responsibilities include inventory management and stocking operations.

Department of Homeland Security TSA - Charlotte, NC 2010-2014

Transportation Security Officer - TSO

• Thoroughly screened baggage, cargo and passengers to successfully identify risks and ensure safety.
• Exemplified ability to maintain professionalism and make decisions rapidly within emergency situations.

Lane Bryant - Charlotte, NC 2007-2010

Sales Associate

• Contributed extensively to overall sales operations, with associated responsibilities including opening/closing processes, cash management and shipment processing.
• Utilized interpersonal skills to form client relationships, resolve inquiries and maintain overall satisfaction.

Nordstrom - Short Hills, NJ 2004-2006

Sales Associate

• Promoted revenue growth within women s and accessories department throughout thorough demonstration of strong product knowledge.
• Provided top notch customer service throughout day to day interactions.

Fleet Boston Financial Corporation - Somerset, NJ 2002-2004

Bank Teller

• Maintained adherence to federal and corporate regulations throughout all customer transactions.
• Leveraged strong knowledge of bank services to increase customer base.
• Aided customers in account management and ATM operations.

Bloomingdales - New York, NY 2000-2002

Sales Associate

• Chief responsibilities included customer service, implementing effective sales strategies and overseeing stocking processes within Junior s Department.

F.Y.C. International, Allison Taylor, Inc. - New York, NY 1999-2000

Receptionist/Office Assistant

• Resourcefully provided administrative support to Human Resources Director, focusing primarily on budget management, filing and project coordination.
• Heavily involved in human resource services, including recruitment and employee relations management.

Swiss Re America Corporation - New York, NY 1991-1999

Claims Processor/Receptionist

• Performed day to day administrative functions, including call management, scheduling, event coordination and customer service.
• Maintained quality assurance throughout claims processing.
• Streamlined office operations, resulting in increased overall efficiency.

Medical Assistant Program, Brookstone College, Charlotte, NC; 2009-2010

Medical Billing & Coding Coursework Completed, Windsor Institute of Technology, Lawrenceville, NJ; 2006

Sabre and Ticketing Courses Completed, Travel Career International, New York, NY; 1999

Advertising & Photography Coursework Completed, Sullivan County Community College, New York, NY; 1989