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Call Center Representative or Adjuster with USAA Insurance.
Long term, comprehensive experience in operations management, staff leadership and customer service.
Possess excellent strategic planning, organization, time management and decision-making skills.
Strategically coordinate and collaborate with various professionals to maximize performance in facilitating goals and attaining operational excellence.
United States Army 1997 - Present
Property Book NCOIC
Effectively oversee activities of three subordinates engaged in coordinating medevac operations originating at five installations in Iraqi and Afghani theaters.
Formulate comprehensive Temporary Duty Orders for injured soldiers at Ft. Sam Houston, as well as flight manifests and other documentation.
Knowledgeably conduct Financial Liability Investigations and quarterly equipment inventories.
Tasked with responsibility for over $110MM in US Army equipment at Ft. Hood, as well as $16MM in vehicles, information technology systems and office equipment.
Successfully achieve zero Due Outs during previous 12 months and zero missing property.
Diligently monitored global transit status of soldiers traveling to BAMMC Medical Center in San Antonio, TX.
Member of Proud of LNO organization ensuring soldiers' family members are assisted with various matters.
Call Center Representative, American Express 1996 - 1998
Communicated with customers to activate new cards, establish payment plans and resolve problems.
Five Bronze Stars, five Army Commendation Medals, five Good Conduct Medals and 25 Certificates of Achievement from United States Army.
Best Call Center Representative recognition at American Express.
Excelsior University, Albany, NY
Currently pursuing Master of Science degree in Public Health, with 3.5 GPA
Thomas Edison State College, Trenton, NJ
Bachelor of Science - Military Advanced Technology Leadership, 3.6 GPA, 2014
Central Texas Junior College, Killeen, TX
Associate of General Studies, 3.8 GPA, 2004
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