Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● abc@xyz.com

Operations Leadership ~ Process Improvements ~ Team-Building

Innovation ~ Competitive Positioning ~ Project Management ~ Cost Savings

         Proficiency in strategic planning, organizational transformations and start-ups, project coordination, supply chain management, technological evolution, and ensuring consistent and peak levels of quality control & assurance.

         Excel at budgeting, forecasting, capacity planning, inventory management, and product development.

         Seamlessly coordinate cross-functional and engaged teams in accomplishing corporate objectives and meeting deadlines in a high-growth environment.

         Highly skilled at standardizing and implementing business processes to maximize competitive positioning, organizational stability, logistical efficiency, financial growth, and profitability.

         Adept at convincingly interfacing with key stakeholders to optimize forward-moving efforts, contain or reduce costs, and fuel continuous improvement.

         Highly astute, entrepreneurial, decisive, and able to translate executive leadership expertise to multiple business sectors.

         Advanced expertise with lean tools and techniques encompassing Six Sigma, Just In Time (JIT), process mapping, value stream mapping, Kanban, DMADV, Kaizen, pull system, balanced scorecards, 10-step problem solving, Gemba, root cause analysis, and process sampling.

Your Pet s Wellness, 2010 Present

Owner

         Spearhead full-scope business operations including strategy direction, financial management, P&L accountability, competitive positioning, marketing, leadership training, and continuous improvement.

         Merged highly trained staff with cutting-edge technology and unparalleled clinical care to increase average transaction by 200%+ according to industry benchmarks.

         Mentored, empowered, and educated management team in adopting lean concept process which resulted in above industry net margins of 25%.

         Steadily evolved company to produce $1M in gross revenues within five years.

         Transformed $150K investment (doggie daycare business) by incorporating grooming, boarding, retail, and veterinarian services to result in $2.5M of gross sales ($700K net profit / 28% contribution margin) within two years.

Urban Till, 2012 2016

Founder and Chief Executive Officer

         Established and grew company from concept to sustainable profitability by drawing upon outstanding talents in cost control, innovation, sales, marketing, and process improvements.

         Collaboratively formulated sales strategy and assembled team to amplify client base from 15 customers to 200+ resulting in million dollar run rate.

         Reverse-engineered industry equipment to achieve installation with only 20% of capital required by other industry leaders.

         Executed blitz-style lean process tools and engineer-based innovation to achieve 30% operating margins while providing top-quality product at competitive market prices.

         Aligned and mobilized high-performing team of scientists and engineers to develop and incorporate several new product lines.

Continued ►

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Martin-Brower, 2010 2012

Continuous Improvement Manager

         Championed lean purchasing project to result in expected annual labor reduction of 64% ($800K) and a 12% reduction in inventory on hand ($3M of working capital).

         Overhauled and enhanced customer service order fulfillment system to slash headcount by 72% resulting in annual savings of $1.8M+

         Strategically centralized customer service operations spanning 7,500+ stores with zero impact to operational continuity.

         Shepherded routing optimization project to reduce driver duty hours and increase equipment utilization.

         Orchestrated testing of automated load security system which would eliminate all labor associated with securing trailer load while reducing damage during transit by 75%.

         Delivered Train the Trainer seminars to deploy multiple solutions throughout 30 distribution centers, successfully lowering overtime costs by $1.7M+.

Self-employed, 2007 2010

Process Improvement Consultant

         Provided project management, business development and process improvement consulting, delivering measurable results for clients in market share, product development, and operational efficiency.

         Introduced process mapping to streamline transition of customer service functions and systems following company acquisition.

         implemented value stream mapping, pull system truck routing, KPI development, and Kanban cost control systems to lower expenses by 30% for Black Tie Companies new rental division.

         Directed initiatives at Eden Supportive Living which increased on-time receivables for Medicaid billing by 20% and decreased consumable supply budget by 30%.

Feldco Factory Direct, 2007 2008

Operations Manager

         Steered all aspects of warehousing, purchasing, field service, installation, human resources, and customer service operations.

         Presented workshops on Six Sigma, Kaizen, lean processes, and Kanban to 80+ employees.

         Commanded several Six Sigma and lean projects which fueled productivity by 30% and drastically reduced quality issues by 85%.

Target Corporation, 2003 2006

District Operations Executive (2004 2006)

         Realigned bulk and break pack storage areas to improve store warehouse storage capacity by 30.5%.

         Instituted wave picking system to propel store replenishment productivity by 200%, subsequently increasing sales and reducing payroll expenses.

         Effectively lowered store front-end payroll cost by 22% after reorganizing staffing structure and fine-tuning forecasting method.

Assistant Store Manager (2003 2004)

         Drove complete spectrum of daily retail operations with accountability for 70 personnel.

         Pioneered peer training program to surpass company goals for speed of service and credit conversions.

Prior background includes role as Intelligence Specialist with US Navy; recipient of numerous medals,

awards, and recognition during service.

B.S., Political Science, Illinois State University, 2003

Lean Six Sigma Black Belt

Kaizen Project Management

Kanban Champion