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Freight forwarding industry leader with excellent customer service and leadership skills.
Consistently promoted to positions of greater responsibility for outstanding performance and teamwork.
Experience leading a team of personnel to maximize their potential and exceed performance objectives.
Solid listening, verbal communication and interpersonal skills to work well with customers and colleagues.
Team Management Customer Service Staff Training
Dock Management Negotiations Inventory Control
Policies and Procedures Report Generation Dispatch
AIT Worldwide Logistics Grapevine, TX Oct. 2005-Present
Night Operations Supervisor (2014-Present)
Led up to 16 staff in a high-volume environment that generates up to $2.5 million in monthly volume.
Ensured more than 200 shipments are distributed each night to meet performance expectations.
Oversaw a team of three transfer drivers and ensured they complete tasks by the carrier cut-off time.
Maintained responsibility for organizing the dock and ensuring dock security.
Strategic Account Manager (2013-Present)
Displayed stellar customer service skills while growing the account from 40 to up to 800 shipments per month, which generated $4 million annually in revenue.
Coached, mentored and trained four personnel on best practices of operations.
Supervised loading onto carriers, as well as tracking, tracing and billing duties.
Customer Service Specialist/Overhead Routing/Inventory Manager (Oct. 2008-Apr. 2014)
Managed accounts across multiple industries, including government; reverse cold chain logistics; retail; and manufacturing, overseeing more than $100,000 in monthly business.
Negotiated more than $20,000 in credits back to the company from vendors.
Showcased versatility to work every aspect of customer service, including tracking, tracing and quoting.
Router, Night Operations (Oct. 2007-Oct. 2008)
Demonstrated a proven ability to work well independently as well as part of a team.
Warehouse Lead, Morning Dock Operations (Apr. 2006-Oct. 2007)
Displayed stellar leadership skills while managing morning dock operations, including checking inbound freight notate and damages and helping load trucks for afternoon deliveries.
Warehouse Lead, Night Operations (Oct. 2005-Apr. 2006)
Checked in freight from a local cartage, ensuring the freight was loaded onto trailers by the cutoff.
Bachelor of Applied Arts and Sciences (BAS), Business and Behavioral Analysis focus
North Texas Denton,
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